LiveCareer-Resume

office administrator resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

i am a very outgoing enthusiastic person. I love all of my work families and never leave any of my jobs without the expected notice they require, i also love to revisit on my free time all the work families from my past it's always a fun time when I visit.

I am also very family oriented I have four children they love to play soccer as well as I do. I coach a few soccer teams for the county I live in from ages (4 to 12) and i absolutely LOVE my soccer families and children.

I enjoy a laugh there is never a wrong time to have an awesome laugh.

Skills
  • G-Suite
  • Flexible and Adaptable
  • Self-Motivated
  • Teambuilding
  • Data Entry
  • MS Office
  • Multitasking Abilities
  • Active Listening
  • Excellent Communication
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Written Communication
  • PPE Compliance
  • Planning and Coordination
  • Interpersonal Communication
  • Organization and Time Management
  • Attention to Detail
  • Good Telephone Etiquette
  • Bilingual speaking in the spanish language, writing in the spanish language, as well as reading in the spanish language.
Education
Claxton High School Claxton, GA Expected in 05/2011 High School Diploma : - GPA :
Certifications
  • I am a certified Notary of public.
  • Read,write,and speak the Spanish language.
  • Certified soccer coach for Evans County Recreation Department.
  • Certified cheerleading coach for Claxton High School Varsity Squad as well as Evans County Recreation Department
  • Certified translator for the Evans county Courthouse and Jail.
Work History
Syneos Health, Inc - Office Administrator
Skokie, IL, 12/2019 - 07/2022
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Delivered clerical support by handling range of routine and special requirements.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Reconciled account files and produced monthly reports to keep company owner informed about office operations.
  • Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Assisted with coordination and hosting of company events.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
  • Booked flights, car rentals and hotel accommodations for business travel for all of the upper management as well as assisted the owner in dispatching the semi-trucks with pick up and drop off loads.
  • Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
Syneos Health, Inc - Office Administrator
Smithfield, NC, 05/2016 - 11/2018
  • Maintained clean reception area to promote positive, professional environment for customers.
  • Reviewed and streamlined digital file systems to reduce usage errors.
  • Greeted vendors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Managed all incoming and outgoing calls on multiple line phone system.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging vehicle drop off and pick-up.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Managed all payroll needs and paid all of the businesses bills with Quickbooks and also in some cases paper checks requested by most vendors.
  • Assured uniforms were available for all body and paint technicians as well as our mechanics.
  • Assisted with translation and help with spanish speaking customers considering we had a high volume of this particular community as our company appreciated customers.
Cpp Investment Board - Office Manager
San Francisco, CA, 09/2013 - 03/2016
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Developed standard operating procedures for all administrative employees.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Sourced vendors for special project needs and negotiated contracts.
  • Arranged corporate and office conferences for company employees and guests.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Compared vendor prices and negotiated for optimal savings.
Languages
Spanish :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Claxton High School

Job Titles Held:

  • Office Administrator
  • Office Administrator
  • Office Manager

Degrees

  • High School Diploma

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