office administrator resume example with 12+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Personable Office Administrator with 5 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

  • Upbeat and Positive Personality
  • Team Management and Staff Training
  • Report Preparation and Analysis
  • Maintaining Office Records
  • Inbound Phone Call Handling
  • Financial Services Support
  • Error Verification and Resolution
  • Office Workflow Support
  • Computer Operating Systems
  • Efficient Data Entry
  • Client Information Databases
University of West Georgia Carrollton, GA Expected in : Studied Nursing - GPA :
Georgia Highlands College Dallas, GA, Expected in : Studied Teaching - GPA :
Hiram High School Hiram, GA Expected in 05/2009 High School Diploma : - GPA :
Work History
Suddath Companies - Office Administrator
Charlotte, NC, 07/2020 - Current
  • Interacted with customers by phone, email or in-person to provide information.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Answered multi-line phone system, routing calls, and delivering messages to staff.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Warmly welcomed patients, coordinated check in, collected insurance, and directed them to their room.
  • Maintained an organized, clean, professional work space and waiting area.
  • Provided excellent customer service with helpful and friendly attitude.
  • Provided administrative and clerical support via EHR systems and Microsoft Word.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Established working relationship with assorted base of customers and reps, addressing requests and inquiries via phone or email.
  • Checked, verified, and filed insurance claims.
Bj's Wholesale Club, Inc. - Optical Manager
Palm Bay, FL, 06/2017 - 01/2020
  • Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
  • Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Collaborated with the Doctor to plan staff schedules and determine hiring needs.
  • Made and provided training resources for new and old employees.
  • Collaborated with the Doctor before meetings were conducted.
  • Explained prescriptions, optical terminology, and products to customers.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
  • Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Managed check-out procedures, verified patient information and submitted lens orders.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Applied sales and service expertise to promote glasses, sunglasses and accessories to office customers.
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Conducted initial patient tests such as Opto Map, acuity assessments and autorefraction evaluations.
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
Ryman Hospitality Properties Inc - Server
Nashville, TN, 06/2009 - 06/2017
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Inspected dishes and utensils for cleanliness.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
  • Received, checked in, and professionally delivered catering to local facilities.

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Resume Overview

School Attended

  • University of West Georgia
  • Georgia Highlands College
  • Hiram High School

Job Titles Held:

  • Office Administrator
  • Optical Manager
  • Server


  • High School Diploma

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