Office Administrator Administrative Assistant Realtor Assistant Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Experienced Administrative Assistant and Office Administrator with over 20 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Efficiency-driven with a diligent approach to handling all daily office functions, office records, daily depositing of checks. Respectful and well-spoken with team members, managers and customers. Adept at managing multiple projects with ease. Expert time management methods and abilities. Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

  • Microsoft Office
  • Editing & Proofreading
  • Scanning/Faxing/Copying
  • 75 WPM typing speed
  • Data entry
  • Office supply management
  • File and data retrieval systems
  • Answering inbound calls
  • Ability to prioritize
  • Confidentiality
  • Remote Deposit
  • MLS
  • Coordinating & Scheduling all office building maintenance
  • Planning events
12/2013 to Current Office Administrator/Administrative Assistant/Realtor Assistant Univar Solutions Inc. | Mount Vernon, IL,
  • Open office, turn on all lights, fill copiers, printers, and fax machines with paper, and prepare the office for the workday.
  • Answer incoming calls and direct callers to appropriate parties, greets and directs visitors to company, and provides callers with general information (address, directions, fax number, website, etc.).
  • Responsible for the listing process including input of listing into MLS/Paragon and Virtual Properties; showing instructions; photo entry; make listing changes in MLS/Paragon, Virtual Properties; ordering signs to go up and down.
  • Responsible for ongoing data entry and scanning for all of real estate transactions.
  • Responsible daily for all documents transmitted electronically to the Closing Department.
  • Process all other closing documents i.e., earnest money, HUD statements and/or checks.
  • Assist Agents with questions, problems, computers, etc.
  • Responsible for entering in weekly open houses into Virtual Properties and MLS/Paragon.
  • Prepare weekly sales meeting agenda.
  • Manage maintenance of all equipment (computers, printers, scanners, fax, etc.) daily; contact IS department when needed and/or coordinate repair.
  • Sort and distribute all incoming mail.
  • Responsible for keeping the lobby, front desk, and conference rooms clean and professional.
  • Responsible for ordering and stocking of all office supplies.
  • Responsible for ordering all marketing pages from Print Shop.
  • Create and/or maintain monthly floor schedule.
  • Coordinate building maintenance including janitorial services, office/desk configuration, etc.
  • Orient new Agents on office procedures, office machines, phones, voice mail set-up, etc.
  • Maintain phone list and mailboxes.
07/2003 to 10/2013 Advertising/Administrative Coordinator Stark Company Realtors | City, STATE,
  • Data processing of all print media, magazine ads, and online advertising for realtors and staff.
  • Proofread and edit between 300 and 400 ads each week.
  • Organize and maintain all advertising and billing material.
  • Generate advertising and billing reports on a weekly basis.
  • Maintain market analysis on our company vs.
  • Other companies print media.
  • Input all new listing information, ad text, and prices into Multiple Listing Service.
  • Research information for realtors on pricing, sizes, deadlines for all publications.
  • Maintain changes, cancellations, and additions for ads on a daily basis.
  • Communicate with the newspapers for changes, cancellations, ad proofs and billing.
  • Communicate with realtors on a daily basis via email, phone, fax, and in person.
  • Process postcards for property listings on a daily basis.
  • Input ideas and options for advertising and marketing Responsible for meeting very strict daily deadlines.
  • Work with various office machines and answer multi-line phone.
05/1998 to 05/2001 Customer Service Representative Promega Corporation | City, STATE,
  • Managed domestic orders from distributors and customers via phone, fax and mail.
  • Entered orders, customer price quotes, promotions, etc. directly into computer system.
  • Processed online orders.
  • Processed EDI (Electronic Data Interchange) orders received from our domestic distributors.
  • Identified and corrected any order discrepancies.
  • Managed international orders from branches and distributors.
  • Prepared & coordinated all shipping paperwork necessary with shipping department and freight forwarders.
  • Prepared credits, proof of deliveries, replacements, etc.
  • Assisted customers with questions regarding pricing, backorders and availability.
  • Identified and reported any operational complaints.
  • Authorized product returns.
  • Provided internal and external customer support for North American sales team.
  • Maintained files on every order received.
  • Created, reviewed and updated customer master file.
  • Prepared and sent order acknowledgments via fax Surveyed customers regarding the customer service they received.
  • Reviewed and resolved open order reports.
  • Archived sales orders.
Education and Training
Expected in 2013 Health Teams- Madison, WI-IV Insertion/Phlebotomy course | , , GPA:
Expected in 2011 Nursing Assistant Program | Madison College, Madison, WI GPA:
Expected in 1994 Graduate | Oregon High School, , WI GPA:

1989-1995- Ginger's Dance School- Dance Demonstrator and Instructor- Oregon, WI
2011- Hammer with a Heart & Paint-A-Thon- Project Home of Dane County- Madison, WI
2011- Berbee Derby Run- Fitchburg, WI
2011-2015- Oregon Kid’s Triathlon- Oregon, WI
2009-2011- Operation Joy holiday toy and clothing drive- Oregon, WI
2008-2010- Sunday School Teacher, People’s United Methodist Church- Oregon, WI
2013- Oklahoma Tornado clean up and relief effort- Moore, OK
2013- United Way Days of Caring- Madison, WI
2015- Bikes for Humanity/Bikes for Africa- Oregon, WI
2016- Madison Helping Hands, Inc- Madison, WI

2014-2019- Second Harvest Foodbank Bowling Event Fundraiser- Madison, WI

2019- Wreaths Across America- Madison, WI

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Resume Strength

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Resume Overview

School Attended
  • Madison College
  • Oregon High School
Job Titles Held:
  • Office Administrator/Administrative Assistant/Realtor Assistant
  • Advertising/Administrative Coordinator
  • Customer Service Representative
  • Health Teams- Madison, WI-IV Insertion/Phlebotomy course
  • Nursing Assistant Program
  • Graduate

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