5+ years of experience working in the healthcare setting
in performing several tasks such as insurance verification, check in/out
patients, prior authorizations, collect copays, scheduling appointments,
referrals and answer multiline phones
with various systems and programs: WordPerfect 5.1, Microsoft Word, Banner, EMR
07/2017 to 10/2015
Office AdministratorHanger Clinic － VA
Patient Check In: Responsible for all aspects of patient appointment scheduling, insurance verification, creation of new patient charts and maintenance of patient records in accordance to Hanger compliance policies, scanning and filing patient documents, ensuring complete and accurate information, managing incoming phone calls, timely completion of all assigned tasks.
Patient Check Out: Provides administrative support for all aspects of closing a patient visit including obtaining insurance authorization, providing financial counseling for patients, posting over the counter payments, timely completion of all assigned tasks, mail forwarding tasks and daily document research on an electronic health/medical record system, coordinating with clinical staff in managing in progress services, scheduling return appointments, reviewing and managing incoming documents and tasking to appropriate parties to outstanding requests for information.
Billing:Reviews charge information to ensure accuracy per payer requirements; makes corrections as needed. Manages services in progress and updates to accounts receivable (AR) once items are delivered, maintaining AR levels over 120 days at or below target level. Generating reports to ensure that claims are processed within timely filing limits.
Collections: Manages the accounts receivable and collections process;Manages both the internal bad debt process and the external collection agency's process for Private Pay accounts. Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports. Resolves outstanding invoice problems from past due accounts. Responds to inquiries from customers or external collection resources. May place calls or send messages to those with unresolved issues.
09/2015 to 05/2017
Patient Access Representative / Admitting ClerkSentara Healthcare ER － Virginia Beach, VA
Arranges for the efficient and accurate registration of all patients to include positive patient identification.
Obtains required signatures and provides general information regarding hospital policies, registration procedures, benefits, patient rights, and patient financial responsibilities.
Responsible for accurate information collection, and providing exemplary customer service.
Conducts patient interviews in a courteous and confidential manner in order to obtain and record patient demographic, insurance, and financial information.
Accurately enters all information in the ADT system, completing all necessary forms
Obtains patient consent signatures.
Prints patient identification documents, including bracelet, face-sheets, and patient labels.
Scans all pertinent documents including physician orders, consents, insurance cards, and photo IDs into the document imaging system. During the registration process, verifies insurance eligibility and benefits for all applicable insurance companies utilizing the electronic insurance verification system.
Informs and collects the patient of any financial responsibility for deductible, co-insurance and/or co-pay amounts.
09/2015 to 05/2017
Patient Access SpecialistUrology of Virginia － Virginia Beach, VA
•Greets patients and their caregivers and records pertinent information into a computer database
•Records insurance information and obtains pre-approval for treatment if needed
•Relays information between patients and other staff members, and provides them with updates as needed
•Prioritizes the order of care so that the most critical patients are seen first
•Keeps paper and electronic medical records, and updates these records as needed
•Provides information to insurance companies in order to assist with billing
•Assists patients during checkout, and ensures they have post-treatment instructions if required
•Refers individuals to outside agencies when unable to meet their needs
•Calculates payment information, accepts funds, and credits accounts accordingly
11/2010 to 09/2013
Medical AssistantHampton Roads Community Health Center － VA
Welcomed patients by greeting them, in person or on the telephone.
Answered or referred inquiries.
Prepared patients for the health care visit by directing and/or accompanying them to the examining
Provided examination gowns and drapes.
Helped them to position themselves for the examination and/or treatment.
Arranged examining room instruments, supplies, and equipment.
Verified patient information by interviewing patient; reviewed and/or recorded medical history; took
vital signs and confirmed purpose of visit or treatment.
Supported patient care delivery by helping health care providers during examinations; prepared
laboratory specimens; performed basic laboratory tests on the premises; disposed of contaminated
supplies; sterilized medical instruments.
Administered medications on the premises; authorized drug refills as directed and telephoned
prescriptions to pharmacies.
Prepared patients for x-rays.
Removed sutures and changed dressings.
Educated patients by providing medication and diet information and instruction.
Completed records by recording patient examination, treatment, and test resultsClinical Skills,
Creating a Safe, Effective Environment, Health Promotion and Maintenance, Hospital Environment,
Procedural Skills, Documentation Skills, Verbal Communication, Inventory Control, Planning,
Dependability, Medical Teamwork.
Education and Training
Medical Assistant ProgramUnited Education Institute － San Diego, CA
10-Key Calculator, accounts receivable, Basic, Billing, Customer Relations, Customer Service, Data Entry, delivery, directing, Documentation, Filing, General office duties, Health Promotion, instruction, Insurance, Inventory Control, laboratory tests, office, Microsoft Word, Organizational Skills, patient care, Coding, recording, Scheduling, Teamwork, Telephone, phone, Triage, Typing, Verbal Communication, vital signs, Word Processing, WordPerfect 5.1, x-rays