SEARCH

Office Administrator Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
Tykiara
Lewis
Professional Summary

Experienced Office Management and Administration Professional with six years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills
  • Academic
  • Accounts payable
  • Administrative
  • Approach
  • Attention to detail
  • Budget planning
  • Budgets
  • Cash handling, Time
  • Clerica
  • Interpersonal communications
  • Counseling
  • Credit
  • CRM
  • Clients
  • Client
  • Customer service
  • Customer care
  • Databases
  • Delivery
  • Documentation
  • Email
  • Senior management
  • First aid
  • Front office
  • Instruction
  • Inventory
  • Leadership
  • Letters
  • Listening
  • Meetings
  • Mail
  • Microsoft Office
  • Office
  • Personnel
  • Policies
  • Processes
  • Public relations
  • Speaking
  • Meeting coordination
  • Inbound Phone Call Handling
  • Financial Services Support
  • Managing Office Supply Inventory
  • Mail handling
  • Administrative support
  • Time management
  • Scheduling
  • Event Coordination
  • Sorting and labeling
  • Office management
  • Business administration
  • Complaint resolution
  • Report preparation
  • Sales expertise
  • Shipping procedures understanding
  • Technical Support
  • Retail materials management
  • POS systems expert
  • Staff education and training
  • Money handling abilities
  • Multi-line phone talent
  • Mediation and crisis intervention
  • Team collaboration and leadership
  • Student records management
  • Diverse Groups Presentations
  • Academic advisement
  • Youth and adolescent development
Education
Jackson State UniversityCity, StateExpected in 05/2022Bachelor of Science:Pre-Medicine Biology
Work History
Company Name- Office Administrator
City, State10/2020 - Current
  • Completed daily checklist of opening and closing functions, including retrieving overnight messages and preparing for appointments.
  • Upheld strict confidentiality standards for proprietary and sensitive customer information.
  • Facilitated smooth office operations, personally handling all mail and packages.
  • Minimized executive disruption with professional call and visitor screening.
  • Kept reception area presentable at all times, tidying up space throughout each day.
  • Maintained team efficiency by offering skilled administrative assistance to executives and fellow support staff.
  • Organized conference rooms and supplies for team and customer meetings.
  • Delivered prompt, professional service to every caller or guest, responding quickly to answer questions and route connections.
  • Developed and enhanced policies covering administrative processes.
  • Motivated employees to continuously grow knowledge and enhance abilities.
  • Strengthened budget planning by contributing administrative expertise and operations knowledge.
  • Covered daily office workloads through effective staffing and resource coordination.
  • Prepared thorough reports based on skilled compilation and distillation of related data.
  • Empowered employees to independently resolve problems and disputes.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
Company Name- Dormitory Resident Assistant
City, State07/2019 - 01/2020
  • Checked on residents' personal wellbeing, including cleanliness and need for personal assistance.
  • Tracked residents' conditions and reported concerns to designated charge person for attention.
  • Inspected rooms before resident arrival to verify readiness and handle any last-minute details.
  • Supported residents emotionally, socially, and intellectually with caring assistance.
  • Developed and oversaw programs to educate residents on issues such as safe behaviors.
  • Chaperoned social functions to keep students in line with the college's policies, including appropriate noise levels and the ban on alcohol use.
  • Verified the students' compliance with housekeeping requirements through consistent checks.
  • Managed counseling initiatives to support the students at all stages, from initial transition to college life L through educational issues and graduation.
  • Regularly patrol the residential and communal areas to verify the safety and security of residents.
  • Quickly addressed student and residential problems to avoid escalation and keep the residential environment peaceful and welcoming.
  • Responded to emergency situations with first aid, bringing in qualified first responders for advanced issues.
  • Monitored the facility for maintenance and repair needs to quickly address major and minor problems.
  • Met targets consistently by working hard and with strong attention to detail.
  • Filed records to keep system efficient and information organized.
  • Received and routed incoming mail, packages, and deliveries.
  • Ordered, organized, and rotated supplies.
  • Guided visitors to staff members and business locations with warm, personable approach.
  • Protected business from unnecessary liability by carefully following security and safety standards.
  • Microsoft Office Recordkeeping Advise students Academic support Crisis intervention New student orientation Teamwork and leadership Cash handling Rendered emergency aid Mediate conflicts Conference call setup Call transfers Search databases Public relations & speaking Interpersonal communications Time management Deescalation Empathy Adaptability Active Listening Encouraged students going through difficult times, helping them persevere and be ready for later educational and personal challenges.
  • Counseled individuals to improve their understanding of personal, social and behavioral problems related to their unique situations.
  • Consulted with students, parents, teachers, and other school and community stakeholders to assist in meeting student needs.
  • Observed, evaluated, and deployed supportive personnel and provided training to improve effectiveness.
  • Worked effectively with differing racial, ethnic, socio-economic, linguistic, and disability groups.
  • Initiated dormitory programs to foster positive relationships and safe social opportunities.
  • Fostered productive and supportive environment for academic and social success.
  • Mediated conflict to provide safe and secure environment through policy enforcement.
  • Guided students to integrate into both academic and social communities on campus.
  • Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Maintained individual records for each student of emergency contacts and administrative support documentation.
  • Conducted tours, orientation and educational sessions for residents and families.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
  • Enforced policies and safety standards through building and room rounds.
  • Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
  • Supported personal needs of residents dealing with diverse conditions.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Company Name- Information Assistant
City, State07/2019 - 01/2020
  • Wrote and distributed professional, error-free correspondence such as internal memos, email responses and professional letters.
  • Answered telephone calls to provide information, take messages and set up appointments.
  • Managed incoming and outgoing mail and deliveries to support efficient office operations.
  • Supported the work of office staff by providing skilled clerical assistance.
  • Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.
  • Filed records to keep system efficient and information organized.
  • Collaborated well with team members to carry out daily assignments and achieve team targets.
  • Kept inventory levels optimized and supplies organized for forecasted demands.
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Company Name- Customer Service Representative
City, State01/2017 - 08/2018
  • Answered inbound calls to greet and assist customers with various needs and questions.
  • Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.
  • Trained and developed new team members on customer service initiatives and operational procedures.
  • Reviewed loan applications from credit union members to determine feasibility of credit eligibility.
  • Trained new associates on store programs and policies.
  • Recommended products and services to members and educated customers about relevant offerings.
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
  • Implemented best practices in fostering exceptional customer care support and satisfying customers.
  • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
  • De-escalated customer complaints using interpersonal communication techniques.
  • Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues.
  • Consistently met identified team and client performance metrics, goals, and deadlines.
  • Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company CRM.
  • Responded to customer questions and complaints and documented consumer communications.
  • Addressed customer concerns and complaints, resolving issues quickly and efficiently.
  • Communicated with clients over various platforms such as phone, email, web portal and chat.
  • Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
  • Returned customer calls, responding to inquiries and complaints effectively.
  • Utilized organization's computer system to look up and record information concerning member accounts.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Remained calm during periods of high volume or unusual events to maintain operating standards and set positive example for team.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Jackson State University

Job Titles Held:

  • Office Administrator
  • Dormitory Resident Assistant
  • Information Assistant
  • Customer Service Representative

Degrees

  • Bachelor of Science : Pre-Medicine Biology

Similar Resumes

View All
Office-Administrator-resume-sample

Office Administrator

Moreland, Georgia