office administrator resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
High-level of Professionalism.  Highly organized, quality-focused and detail-oriented Administrative Professional and Office Manager with more than 10 years experience.  Technically-adept with advanced knowledge of SharePoint and MS Office Suite. Analytical proclivities with SOP writing and implementation skills and tracking successes.  Continually maintains a positive attitude while interacting with demanding clients. Goes above and beyond administrative and office duties and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Provide High-level Support and Office Management
Create & Implement SOP's
Develop & Implement Document Retention Policy
Budget Development & Management
Reports & Presentations
Tracking Deliverables
Event & Logistics Planning
Hire, Train, Mentor Staff
Work History
Office Administrator, 09/2011 - Current
Living Spaces Furniture San Diego, CA,
  • OFFICE ADMINISTRATOR, UNIVERSITY ARCHITECT AND SAVP FOR FACILITIES SERVICES Improve office efficiencies - developed and implemented a document retention policy for efficient and relevant document scanning, archiving and retrieval, develop urgent tracking system to ensure on-time deliverables from leaders and project managers; create SOP's to maintain office effectiveness and department collaboration; lead a team in developing and implementing digital meeting resources to increase office sustainability, decrease document processing and raise digital awareness and accessibility with team members.
  • Committee member on the strategic planning initiative - Protection of University Assets by Contracted Workers, 2013 - 2014 Provide high-level support to the Senior Associate Vice President & University Architect and Chief of Staff Perform candidate interviews.
  • Train and mentor support staff.
OFFICE MANAGER, 2007 - 2011
Sensis Atlanta, GA,
  • Achieved graduate fulfilment by planning, developing and executing the first and four consecutive annual commencement ceremonies, within budget.
  • Gained alumni interest by establishing an active alumni association by implementing meetings, surveys, creating social networking opportunities and implementing ongoing recruitment.
  • Generated new funding by designing and implementing an online store for college mememtos.
  • Managed diploma fulfillment.
  • Managed daily operations of the office.
  • Maintained equipment, vendor agreements and relationships.
  • Hire, train and supervise student services coordinators, administrative staff and interns.
  • Human resource liaison to the parent company; implement and maintain new hire paperwork and policies for staff and faculty members.
  • Maintained employee files.
  • Responsible for all aspects of operations management, company profitability, and oversight of comprehensive budgeting and timelines.
  • Oversee operational budget, monitor costs, and ensured that sales targets and profit margins are consistently met.
  • Built long-term relationships through due diligence and persistence, support and maintain valuable accounts through solid interpersonal skills and relationship building.
  • Work hand in hand with management on innovative and creative ideas to promote new and existing products to high-level decision makers.
  • Quantitative and qualitative analysis of market analysis and trends, and use of these trends to execute a sales strategy, business model structuring and restructuring, and comprehensive go-to-market strategies.
  • Increased sales through creating strategic alliances, training personnel to properly understand customer needs, and implementing quality controls to maintain positive productivity.
OFFICE MANAGER, 2006 - 2007
Sensis Seal Beach, CA,
  • Provided general supervision of all business aspects of the practice.
  • Sent and monitored claims, handled financial issues to ensure prompt payment and process and deposit of all checks.
  • Arranged for outside companies to handle collections, patient financing and any related matters.
  • Analyzed vital signs monthly to show trends, to recognize successful performance by staff members, and to uncover problem areas in the practice before they become serious.
  • Managed office and facility operations, including the purchase of furniture, fixtures and supplies for new office and warehouse.
Liveops Hemlock, MI,
  • HealthIQ was acquired by American Healthways and relocated to Nashville, TN in 2006.
  • Conduct daily operations in a professional environment and carry out policies that ensure timeliness, efficiency, and chain of information structure.
  • Serve as go-to point person for team members, providing all necessary support, identifying and addressing urgent matters, insuring proper and timely follow through.
  • Spearhead special projects and events, and respond to obstacles and emergencies that may arise, performing appropriate resolution.
  • Supervise the master schedule, budget and all financial activities including banking records, credit cards, petty cash, in-house accounts and payroll.
  • Successfully launched health-risk assessment programs to a national base of accounts; designed and participated in on-site assessments.
  • Responsible for twelve accounts of which 2 were the largest in the company, delivered on-time assessment reports to clients, and development new processes to ensure on-site program success.
  • Developed new processes to ensure on-site program success.
  • Provide executive and administrative support such as managing high-impact meeting scheduling, anticipating needs and prudently administering personal and business calendars.
  • Articulately and diplomatically handle numerous phone calls, face-to-face communications and written correspondence, while building positive rapport and fostering public relations.
  • Research any special request(s) with exceptional attention to detail; compile precise reports and presentations in order to prepare executives for meetings and presentations.
  • Create or oversee development of multiple types of materials/spreadsheets for various purposes such as creative or financial presentations for meetings, special events and projects.
  • As membership coordinator of the 72,000SF medically-based fitness center in Washington, PA, responsible for leading a local charter membership campaign that exceeded goals.
  • Developed new employee packets, position descriptions and HR guides.
  • Implemented employee training programs including employee orientation and sales incentives.
Master of Science: Business Ethics and Compliance, Expected in 2011
New England College of Business and Finance - Boston, MA
Status - Business Compliance and Ethics
BFA: , Expected in
School of the Art Institute of Chicago - Chicago, IL
Status -
Honors & Certifications University of Chicago, Graham School of Continuing Liberal and Professional Studies, Civic Knowledge Project's Southside Arts & Humanities Network, Board Leadership Certification: , Expected in
- ,
Status -
National Notary Association, Notary Public Association of Professional Business Managers Association of Professional Office Managers American Management Association Entrepreneurship, Community & Volunteer Founder, Co-Founder, American Maid American College of Education Alumni Association (Start-up)
University of Chicago, Graham School of Continuing Liberal and Professional Studies, Civic Knowledge Project's Southside Arts & Humanities Network, Board Leadership Certificate
administrative, administrative support, ARCHITECT, Arts, attention to detail, banking, budgeting, budget, interpersonal skills, credit, clients, designing, due diligence, special events, financing, financial, Human resource, HR, Leadership, managing, market analysis, market, materials, meetings, mentor, OFFICE, Network, networking, operations management, payroll, personnel, policies, presentations, processes, profit, public relations, quality, rapport, recruitment, relationship building, Research, risk assessment, sales, scanning, scheduling, SOP, spreadsheets, strategy, strategic alliances, strategic planning, supervision, phone, employee training, written
Entrepreneurship, Community & Volunteer
Village of Oak Park, Village Manager Association's, Selection Committee for Trustees, Oak Park, IL 2014

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Resume Overview

School Attended

  • New England College of Business and Finance
  • School of the Art Institute of Chicago

Job Titles Held:

  • Office Administrator


  • Master of Science
  • BFA
  • Honors & Certifications University of Chicago, Graham School of Continuing Liberal and Professional Studies, Civic Knowledge Project's Southside Arts & Humanities Network, Board Leadership Certification

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