LiveCareer-Resume

office administrator resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated and meticulous office administrator with over 15 years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Promptly processing account requests and examining information carefully to eliminate errors. Successful at promoting improvements in customer relations and administrative quality. Top-notch professional at communicating with customers and employees to solve problems.

Skills
  • Complex Problem Solving
  • Appointment Scheduling
  • Documentation and Recordkeeping
  • Administration and Operations
  • Goal Setting
  • Meeting Coordination and Support
  • Team Leadership
  • Multitasking and Organization
  • Verbal and Written Communication
  • Phone and Email Etiquette
  • Multitasking and Prioritization
  • Handling Customer Complaints
Experience
Office Administrator, 02/2014 to 03/2020
Salvation Army UsaWilliston, ND,
  • Pleasantly responded to questions regarding Illinois Food Safety protocol and remedied concerns quickly to students and Corporate Training Center Instructors.
  • Answered phones, gathered information and entered registrations into the database for Illinois Food Safety classes.
  • Performed billing and collection functions and processed payments.
  • Generated and mailed receipts.
  • Managed client correspondence, record tracking and data communications in database.
Branch Office Administrator, 09/2012 to 06/2014
CdwLawrence, KS,
  • Demonstrated consistent operational excellence to maintain excellent customer service and a stellar office reputation.
  • Worked as a team member with the Financial Advisor to execute the annual business plan.
  • Answered customer questions and researched issues relating to their account.
  • Generated account related forms and invoices, processed checks and updated accounts.
  • Managed inventory and office budgeting for supplies for busy office of Financial Advisor.
  • Created and managed effective promotions and events.
  • Kept office supplies stocked and equipment in good working order.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client appointments.
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to the Financial Advisor.
Church Secretary, 10/2004 to 09/2010
CdwLexington, KY,
  • Responsible for providing secretarial work for the Adult Discipleship Minister and the Children's Minister as requested.
  • Worked with children's program leaders to meet administrative needs such as communicating with parents and processing security forms for minors.
  • Supported work of pastoral staff in running productive church operations by managing day-to-day clerical needs.
  • Managed reception desk during week to handle guests' needs and field inquiries for church leaders.
  • Proofed and edited letters, church bulletin, church newsletter and other correspondence to correct grammar and spelling errors.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Generated a variety of reports from the Church Management System such as attendance, activity involvement, household records, new visitor lists, among a host of other reports to present decision-makers with valuable data.
  • Exceeded specific team goals by partnering with staff to share and implement best practices.
  • Pleasantly welcomed visitors and answered phone calls and asked appropriate questions to determine which department or staff member could be of service.
  • Attended meetings and took meticulous notes to disseminate to participants.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement program initiatives.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for all staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Mailed weekly reminder cards to nursery, communion and take-out communion volunteers.
  • Supervised set up of conference rooms for corporate meetings and other events.
Branch Office Administrator, 06/2001 to 05/2003
Edward JonesCity, STATE,
  • Demonstrated consistent operational excellence to maintain excellent customer service and a stellar office reputation.
  • Worked as a team member with the Financial Advisor to execute the annual business plan.
  • Answered customer questions and researched issues relating to their account.
  • Generated account related forms and invoices, processed checks and updated accounts.
  • Managed inventory and office budgeting for supplies for busy office of Financial Advisor.
  • Created and managed effective promotions and events.
  • Kept office supplies stocked and equipment in good working order.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client appointments.
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to the Financial Advisor.
Education and Training
High School Diploma: , Expected in 05/1983 to Oregon High School - Oregon, IL,
GPA:
  • GPA 3.65/4.0
  • VFW Scholarship and Award Recipient
  • Burchell Scholarship Recipient
  • Arion Award Recipient
  • National Honor Society
  • Honor Roll all 4 years
  • Spanish Award Recipient
  • Biology Award Recipient
  • Organizations and Activities: Student Council member, Hawker Newspaper member, Yearbook staff, Spanish Club, Concert Band member and served as Secretary/Treasurer 1 year and Vice President 1 year, President of Choir and member of Mixed choir, Treble Choir, Madrigal singers and Swing choir, played Maria in summer production of West Side Story, played Shprintze in Fiddler on the Roof, Mei Li in Flower Drum Song and Oliver in Oliver, member of Rockford Youth Symphony Orchestra (flute), Senior choral conductor assistant, choir and solo and ensemble contests (first and second place medals), Illinois All-State choir junior year and Illinois All-State Honors Choir senior year, Freshman Homecoming Attendant
: Music Education, Expected in to Ilinois State University - Normal, IL,
GPA:
  • Dean's List Honoree- Fall 1989
  • GPA 3.55/4.0
  • American Business Women's Association Scholarship (Brass Key Chapter) Recipient
  • Mary Bileu Award Recipient
  • Golden Key Honor Society
  • Vice President of Delta Omicron Music Fraternity
  • Secretary of Music Educator's National Conference Organization
  • Alpha Lambda Delta Honor Society member
  • ISU Music Academy Vocal Instructor
  • Musical Activities and Organizations: Lead Roles in operas (played Monica in The Medium and Laetitia in The Old Maid and the Thief), role in opera Albert Herring, Junior Vocal Recital in 1987, ISU Madrigal Singer from 1987-1989 (toured the British Isles in 1987and the south eastern states in 1989), Illinois Shakespeare Festival Madrigal Singer in summer of 1984, ISU Treble Choir, ISU Concert Choir, Jazz choir, Civic Chorale, Opera Production. Studied voice with professor Rodney Miller 4 years and Professor William McDonald 1 year.

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Resume Overview

School Attended

  • Oregon High School
  • Ilinois State University

Job Titles Held:

  • Office Administrator
  • Branch Office Administrator
  • Church Secretary
  • Branch Office Administrator

Degrees

  • High School Diploma
  • Some College (No Degree)

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