(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Outgoing Office Administrator with over 10 years' experience with talent in applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while simultaneously greeting visitors, managing phone switchboard and tackling requests made by staff. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.

  • Workforce Management
  • Office supply management
  • Microsoft Office
  • Accounts payable and receivable
  • Data entry
  • Scheduling and calendar management
  • File and data retrieval systems
  • Operational improvement
  • Communications
  • Team management
  • Supervision
  • Planning and coordination
  • Administrative support
  • Relationship development
  • Team building
  • Problem resolution
  • Invoice generation
  • Customer service
Education and Training
Newport Jr/Sr High School Newport, PA, Expected in 06/1989 High School Diploma : - GPA :
Maven Wave - Office Administrator
Austin, TX, 02/2010 - Current
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Oversaw deliveries, collaborating with drivers to provide optimal coverage across operations areas.
  • Provided employee onboarding services and supported department members to increase productivity and performance.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Updated databases with customer data, verified changes in information and maintained 100% accuracy.
  • Trained workers at other stores while promoting service quality and efficacy.
  • Assessed employee performance and capabilities, addressing uncovered weaknesses to promote staff growth.
  • Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Developed and implemented customer relations strategies, opening up communication to increase satisfaction scores.
  • Communicated with customers regarding delivery and service processes to maintain satisfaction.
  • Coordinated administrative operations to bolster workflows and improve productivity.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Entered counter sales and payments into the system for previous day sales.
  • Entered all deposits and sent them to our corporation office.
  • Inspected fleet of trucks and left Delivery Operations know of any issues.
  • Printed and mailed out daily invoices to customers.
On Lok Senior Health Service - Child Caregiver
Fremont, CA, 08/1999 - 08/2009
  • Secured indoor and outdoor premises to protect children under care.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Improved group and individual behavior by employing positive management strategies.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Enforced rules to teach manners and maintain safe environment.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Cared for up to 6 children ranging in age from 1 to 7.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
  • Kept children safe and secure at all times.
  • Led children in tidying up and handwashing to teach responsibility.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
  • Incorporated music and art activities to encourage creativity and expression.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Identified concerns and signs of emotional or developmental problems and discussed issues with families.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Assisted children in development of social, communication and problem-solving skills.
Salina Family Ymca - Childcare Director
Salina, KS, 06/1994 - 08/1999
  • Managed school's social media accounts to promote positive image to area families.
  • Monitored compliance with state, federal and company regulations, standards and requirements.
  • Communicated with parents and fostered strong professional relationships.
  • Launched marketing campaigns and events to attract community members and increase enrollment.
  • Inspected facility and activities to monitor safety, sanitation and procedures.
  • Created and updated records to document employee and participant information.
  • Oversaw daily activities and programs to educate and socialize participants.
  • Hired, mentored and monitored qualified childcare staff.
  • Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
  • Recruited and trained top-quality educators and support staff to maximize program success.
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
  • Established and enforced modern educational standards to support student needs.
  • Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
  • Collaborated with others to discuss new learning opportunities.
  • Performed site evaluations, customer surveys and team audits.
  • Leveraged Excel to input and compile data gathered from various sources.
  • Recognized by Church Board for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Inservco - Transcriber
City, STATE, 01/1990 - 06/1992
  • Transcribed documents and maintaining 95% accuracy.
  • Made sure to change all abbreviated words and other terminology into correct long form words.
  • Transcribed audio files received from Claims Representatives.
  • Took steps to ensure data confidentiality and meet specific corporate guidelines.
  • Maintained 95% accuracy rate on daily production of 30 to 40 reviews per day.
  • Consistently maintained 95% accuracy rate for spelling and content.
  • Edited drafts originating from speech recognition software to eliminate errors and improve flow.

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School Attended

  • Newport Jr/Sr High School

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  • Child Caregiver
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  • High School Diploma

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