(555) 432-1000,
, , 100 Montgomery St. 10th Floor

I’m a good listener. I can take charge. I can offer your company a dedicated counselor who is willing to go above and beyond my job requirements. I have a background in management and corrections. I am willing to work towards getting my License that the counseling Position requires. I am very dependable and would be a great asset to your clinic.

Efficiency-driven with diligent approach to handling financial, employee and office records. Respectful and well-spoken with team members, managers and clients. Smoothly coordinate teams and supplies to accomplish daily office goals.

Versatile adept at managing multiple projects with ease. Expert time management methods and listening abilities.

Motivated with excellent leadership, project management and problem-solving abilities developed over the years. Well-versed in all clerical needs of fast-paced offices and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.

Creative, energetic professional skilled in office administration, business communications, team collaboration and client interaction and privacy policies. I’ve got a proven ability to work in fast-paced environment. Proven ability to manage diversified office administrative functions, manage events, offer client assistance and provide team support.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes Corrections officer, office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

  • Office management
  • 60 WPM typing speed
  • Travel coordination
  • Libre office and Quick Books
  • Very reliable
  • Good listener
  • Client confidentiality
  • Client interaction
Education and Training
Unicoi County High School Erwin, TN Expected in 05/1990 High School Diploma : - GPA :
Maven Wave - Office Administrator
Atlanta, GA, 11/2016 - Current
  • Work closely with the owner of the company to help with travel plans, special event coordination, transcribing meetings and daily tasks.
  • Implement full-scale training program that provided education on department tasks and processes, resulting in significant boost in staff performance.
  • Update databases with new customers and sales data, verified changes in information and maintained 100% accuracy.
  • Develop and implemented successful customer relations strategies, opening up communication and dramatically increasing satisfaction scores.
  • Offer technical expertise to customers, administrative staff and business leaders to accomplish a smooth ordering process.
  • Manage all conferences and respond to veterinarians and business owners requests for information.
  • Provide in-depth research on accounts and contracts to assist sales team.
  • Process, track and pursue resolutions for the business to keep records and accounts current.
  • Educate and motivate the staff to identify new business and client opportunities.
  • Schedule appointments on behalf of the owner to keep office operations smooth and efficient.
  • Coordinate travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Disseminate reports and contracts to proper personnel and review all information prior to shipping, promoting high level of accuracy.
  • Provide onboarding to new employees and support all departmental members, resulting in increased productivity and performance.
  • I am the Human Resources department. I handle benefits paperwork, employee incident reports and data entry to maximize team efficiency.
  • Develop long-term budgets to cover office supplies and equipment maintenance.
  • Prepare packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Maintain detailed administrative and procedural processes to improve accuracy and efficiency.
  • Work with vendors to obtain quotes, negotiate contracts and handle multiple shipments per week.
  • Interact professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Monitor calendars and scheduled appointments based on The Doctors availability and establish load limits.
  • Process financial documents, including contracts, expense reports and invoices.
  • Coordinate schedules, administrative functions, quality assurance and process improvements.
  • Support office needs including taking messages, scanning documents and routing business correspondence.
  • Communicate openly with customers about status of their clients and processes to maintain satisfaction.
  • Review documents and obtain additional information to complete accurate paperwork and avoid delays.
  • Maintain company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Coordinate administrative operations, to bolster workflows and improve productivity.
  • Train temporary workers in preparation for special projects while ensuring service quality and efficacy.
Montgomery County, Oh - Corrections Officer
Dayton, OH, 01/2014 - 04/2016
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
  • Maintained daily logs of shift activity.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Assisted in restraining violent and unruly inmates.
  • Operated communication systems, including telephones, switchboards, intercoms and two-way radios to effectively communicate with other personnel.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Recommended further treatment strategies and diagnostic efforts for inmates.
  • Apprehended escapees safely while following proper techniques.
  • Maintained correct physical head count at all times.
  • Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Verified warrants, conducted searches and fingerprinted inmates.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Maintained appropriate control, security and well-being over those detained.
  • Conducted internal security checks to ascertain inmate safety.
  • Recommended changes in procedures to emphasize officer safety.
  • Led grid searches to locate and confiscate potential harmful items and contraband.
  • Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Conducted routine and emergency head counts.
  • Complied with Standard Emergency Health Response Plan, including having written plan in place.
  • Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
  • Conducted cell and illegal substance checks.
  • Attended regular trainings and maintained appropriate certifications.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
  • Maintained custody and control of 124 inmates housed in Close and maximum security unit.
  • Performed administrative duties to maintain appropriate records of accounted inmates.
  • Monitored behavior of 124 inmates to prevent escape attempts, crime and other dangerous activities.
  • Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Used chemical agents, hand restraints and verbal commands to restrain unruly inmates.
  • Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions to prevent unruly behavior and escapes.
  • Processed all required forms for new facility admissions and submitted copies to maintain official records.
  • Facilitated reductions in inmate disturbances to increase facility safety.
  • Implemented defensive tactics and physical restraints to maintain safety and security .
Boise Cascade - Branch Manager
Wayne, MI, 11/2010 - 09/2014
  • Performed ceiling maintenance of treasury management auto-pay product.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Assessed employee performance and issued disciplinary notices.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
  • Received internal audit score of 100%.
  • Interviewed loan applicants and provided expert financial advice on mortgage, educational and personal loans.
  • Oversaw branch team with 2 customer service representatives and 2 Assistant Managers and implemented training for all new employees.
  • Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports.
  • Networked within communities to identify and capitalize on business opportunities.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Performed daily maintenance of loan applicant database.
  • Developed annual branch business plan for maximum profitability and effectiveness.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
  • Received several awards, #1 office in the State and the company. Highest profit in the State and in the company.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Maximized branch revenue by optimizing daily operations.
  • Planned and coordinated risk mitigation strategies to protect company assets.
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Managed largest Profit branch in the state, Region and entire company. Achieved high customer satisfaction rates

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School Attended

  • Unicoi County High School

Job Titles Held:

  • Office Administrator
  • Corrections Officer
  • Branch Manager


  • High School Diploma

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