Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
  • Personable Office Administrator with 25 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver adept at managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat workplace environment.

Dynamic administrative professional and leader with 25 years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills. Hard worker and a Team worker.



    Strategic Planning

  • Bookkeeping
  • Mail handling
  • MS Office
  • Inbound Phone Call Handling
  • Financial Services Support
  • Managing Office Supply Inventory
  • Meeting coordination
  • Travel coordination
  • Processing expenses
  • Office administration
  • Software expertise
  • Business administration
  • Staff Management
  • Expense reporting
  • Office management
  • Administrative support
  • Typing 75 words per minute
  • Time management
  • Sorting and labeling
  • Budgeting
  • Booking travel
  • Project Management
  • JobNimbus

    Company Cam

Work History
01/2020 to 08/2020 Office Administrator Maximus, Inc. | Lafayette, IN,
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Accomplished smooth transitions rollouts by delivering technical knowledge to support customers, team members and company managers.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
  • Maintained accuracy while updating databases with customers data and verifying Company changes.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
  • Played key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
  • Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
  • Introduced JobNimbus and Company Cam for accurate records to improve both client and employee relations.
  • Led training sessions, answered questions and assisted employees with troubleshooting during migration from Antiquated software to A more efficient and productive software.
02/2017 to 11/2019 Owner Fedex | Irvine, CA,
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Enhanced operational efficiency and productivity by managing budgets and accounts.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Used knowledge of market trends to create value-added solutions.
  • Maximized efficiency by coaching and mentoring personnel on principles, industry practices, and company procedures.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Applied human resources expertise to optimize hiring, training and performance.
  • Managed employees by supervising daily tasks.
  • Discovered areas of improvements.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
04/2015 to 05/2017 Marketing Assistant/Operator Cummins Bridgeway | Sikeston, MO,

Maintained complete database of all files, contacts and project materials.

  • Worked with vendors to complete projects according to schedule and specifications.
  • Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
  • Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
  • Adjusted ads to better align with desired consumer audiences and improve conversion rates.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
04/2000 to 09/2014 Onsite Project Coordinator Marick Home Builders | City, STATE,
  • Defined clear targets and objectives and communicated to other team members.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Boosted team productivity and efficiency.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Effectively supervised staff personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Maintained store equipment, including computers, printers and fax machines.
  • Improved staff morale and reduced employee turnover.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Used strategies to promote exceptional customer service and create positive environment for employees and clients.
  • Entered data into Microsoft Word and Excel system, implementing tight safeguards to secure financial and personal information.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Directed group of associates handling daily and complex requirements of all departments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Achieved substantial Results by using market expertise and business knowledge to make proactive decisions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Evaluated employee performance on Quarterly basis and conveyed constructive feedback to improve skills.
  • Prepared quotes for new products and services and composed budgets.
  • Used expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Taught employees effective customer service techniques, boosting client satisfaction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Conducted forecasting to determine possible changes and issues for supply chain business.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across calendars and programs.
Expected in 06/1996 High School Diploma | West Oak High School, Westminster, SC, GPA:
Expected in 12/1999 Associate Of Business Administration | Business Administration And Management Southern Wesleyan University, Central, SC GPA:
Additional Information

I have moved from South Carolina here to Ohio and I have 25 plus years of management experience and customer service skills. I have great references, dependable, loyal, and a hard worker. I look forward to hearing from you and becoming a part of your team.

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Resume Overview

School Attended

  • West Oak High School
  • Southern Wesleyan University

Job Titles Held:

  • Office Administrator
  • Owner
  • Marketing Assistant/Operator
  • Onsite Project Coordinator


  • High School Diploma
  • Associate Of Business Administration

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