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Office Administrator Resume Example

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OFFICE ADMINISTRATOR
Skills
  • Expert in Quickbooks
  • Microsoft Office
  • Data entry
  • Senior leadership support
  • Proposal writing
  • Project management
  • Billing
  • Training and coaching
  • Accounts payable and receivable
  • Customer relations
  • Expense reporting
  • Workforce Management
  • Salesforce Management
Education and Training
Some College (No Degree) - Business/Accounting
Tulsa Community CollegeCity, State
05/1994
High School Diploma
Drumright High SchoolCity, State
Dental Assisting Certificate - Dental Assisting
Drumright Dental CollegeCity, State
Summary

Diligent Office Administrator with 18 years of experience in petroleum industry. Skilled in processing large payrolls with extensive knowledge of Quickbooks and Microsoft Office. Proven history of cutting office costs while increasing overall productivity.

Experience
Office AdministratorCompany Name | City, State02/2018 - 01/2021
  • Checked and reconciled accounts payable and receivable, maintained balance sheet accounts and prepared wires and transfers for monthly distributions and mortgage payments.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and payrolls.
  • Prepared and filed personal and business tax returns, and other miscellaneous filings.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements into Quickbooks.
  • Processed financial documents, including contracts, expense reports and invoices.
  • Provided employee onboarding services and supported department members to increase productivity and performance.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Worked with vendors to obtain quotes and negotiate contracts.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Monitored and tracked project performance data with Excel spreadsheets to generate reports and keep management informed of important trends.
Office Manager/Full Charge BookkeeperCompany Name | City, State02/2016 - 02/2018
  • Increased office organization by developing filing system and customer database
  • Managed inventory and purchase of supplies for office operations and equipment maintenance.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Managed 23 drug program participants to ensure project protocol adherence.
  • Conducted quarterly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Reduced financial discrepancies by accurately managing accounting documentation in Quickbooks's software while maintaining costs and billing processes.
  • Performed billing, collection and reporting functions for construction office generating over $1.4 million annually.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify start and completions dates.
  • Mitigated regulatory risks by guaranteeing program requirements adhered to DOT's compliance standards.
  • Managed office inventory and placed new supply orders.
  • Quoted and prepared proposals for business services such as bids for excavation jobs
  • Created training program for new office employees, decreasing training time 85%.
  • Generated financial reports for management review.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Drafted manuals and resources for identifying access to services.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Updated employee paperwork and records.
  • Calculated and applied wage garnishments.
  • Produced and filed payroll reports weekly
  • Reported payroll utilizing Quickbooks and administered employee benefits, including insurance and vacation

Sales Representative Company Name | City, State08/2015 - 02/2016
  • Elevated product depth and revenue by 15% and closed multiple Major Petroleum contracts.
  • Researched market competitors to identify potential new products and service opportunities
  • Conferred with advertising managers to develop and implement marketing plans.
  • Coordinated and managed major proposal processes from initiation to implementation.
  • Used trends in customer industries and marketplaces to shape solutions and drive business approaches
  • Cultivated customer and distributor rapport to increase retention rates and drive goal achievement.
  • Generated 20+ leads per month and worked to convert customers with 42% success rate.
  • Fostered relationships with customers to expand customer base and enhance loyalty
  • Prepared and processed contracts and order forms for new and existing customers
  • Exceeded 2016 quota by 65% with over $25.3 million in tank truck sales
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
  • Maximized efficiency and time management by effectively planning and organizing client routes within territory
Senior SecretaryCompany Name | City, State01/2008 - 08/2015
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication
  • Maintained organized filing system of paper and electronic documents
  • Processed accurate payroll for 25 staff and submitted direct deposits
  • Supervised driver dispatching, route planning and vehicle tracking for over 15 drivers
  • Alerted Drivers of road and weather hazards in real time to accomplish 101 days without driver accidents
  • Managed daily delivery and work schedules to maximize coverage
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions
  • Scheduled and dispatched over 40 daily roadside assistance calls based on caller locations and available employees
Software Experience

QuickBooks, Quicken, Skip-Trace, Salesforce, Office-MS Word, MS Excel, MS PowerPoint, Zoho, Adobe Acrobat, Photoshop, Paint, POS systems

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Resume Overview

School Attended

  • Tulsa Community College
  • Drumright High School
  • Drumright Dental College

Job Titles Held:

  • Office Administrator
  • Office Manager/Full Charge Bookkeeper
  • Sales Representative
  • Senior Secretary

Degrees

  • Some College (No Degree) - Business/Accounting
    High School Diploma
    Dental Assisting Certificate - Dental Assisting

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