office administrator resume example with 10+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Experienced, adaptable and personable Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Great customer skills and relatability. Caring and eager to learn and add to any team.

  • Report Preparation and Analysis
  • Coaching and Mentoring
  • Decision Making
  • Performance Management
  • Microsoft Office Suite
  • Handling Customer Complaints
  • Complex Problem Solving
  • Attention to Detail
  • Multitasking and Prioritization
  • Friendly and Relatable
  • Confidence and Drive
  • Remote Work Coordination
Cuesta College San Luis Obispo, CA Expected in 05/2019 Associate of Science : Nursing - GPA :
Work History
Michels Corporation - Office Administrator
Thief River Falls, MN, 04/2021 - Current
  • Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
  • Reconciled account files and produced monthly reports to keep office manager informed about office operations.
  • Interacted with customers by phone, email or in-person to provide information.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Researched accounts and contracts in support of office manager and emailed compiled information upon completion.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Fusion Technology - Accounting Assistant
Arlington, VA, 04/2021 - Current
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Communicated with suppliers to reconcile invoice payments.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Completed financial reports to inform managers and stakeholders.
  • Reported financial data and updated financial records in ledgers and journals.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Transferred data and documents for smooth system migrations and software updates.
  • Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
  • Reviewed figures, postings and documents for correct entry, completeness and accuracy.
  • Reviewed general ledger entries and assessed accuracy.
  • Reconciled company accounts for credit cards, employee expenses and commissions.
  • Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
Lunds Byerly's - Catering Server
Wayzata, MN, 06/2011 - 11/2020
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Prepared and maintained drink stations throughout catering events.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Maintained flexible work schedule to meet event needs.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Set up and broke down catering services at wedding, private events and vineyard events.
  • Served plated dinners with up to 7 courses.
  • Cleared dishes and glassware quickly following each course.
  • Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Executed synchronized meal service simultaneously serving multiple guests.
  • Monitored dietary restrictions and served guests with special needs.
  • Packaged condiments for transportation to event locations.
  • Arranged linens and table settings according to seating plan and event theme.
  • Loaded and unloaded delivery van carefully to maximize efficiency.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
Additional Information

I went to college as a newly single mother passionate about nursing and the medical field. Due to COVID and the struggles of being a single mother that changed for me. However my strong desire to do more for people in the medical, science and caregiving field is still a strong pull on my heart. I believe that I have much to offer to these fields. I lost a daughter to a rare disease at 20. Due to the loss of my daughter, I developed many skills for helping and connecting with others and sharing my story with people in need. I grew up adopted and while so many other youths of similar impoverished family dynamics were making poor choices, I stayed motivated and driven through 4 sports years round and throwing myself into school and knowledge. I am an incredible asset full of life experience, skills, impeccable multi tasking skills and the ability to always learn and improve myself and my team mates around me. It would be an honor to work for such a company with such great vision. Cancer is a field i strongly would like to learn more about, grow in helping people and contributing to the people it effects.

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Resume Overview

School Attended

  • Cuesta College

Job Titles Held:

  • Office Administrator
  • Accounting Assistant
  • Catering Server


  • Associate of Science

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