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Office Administrator Resume Example

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OFFICE ADMINISTRATOR
Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Outgoing Office Administrator with 10 years' experience with talent in applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while simultaneously greeting visitors, managing phone switchboard and tackling requests made by staff. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.

Organize office records, supplies and calendars to maximize team efficiency. Articulate communicator knowledgeable about invoicing, spreadsheet management and report writing. Proficient in microsoft and word excel.

Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis with proven ability to work in fast-paced environment. Proven ability to manage diversified office administrative functions, manage events, offer customer assistance and provide team support.

Skills
  • Administrative
  • Billing
  • Interpersonal Communication
  • Client
  • Clients
  • Excellent Customer Service
  • Customer Service
  • English
  • Filing
  • Mail
  • Office
  • Payroll
  • Receiving
  • Spanish
  • Staffing
  • Supervising
  • Phone
  • Word processing
  • Answering inbound calls
Experience
Office AdministratorFeb 2020 to Mar 2020
Be Ready Staffing － Houston, TX
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
  • Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Customer Service RepresentativeNov 2019 to Feb 2020
Allstate Insurance － Houston, TX
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Answered inbound calls daily and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Set up and activated customer accounts.
Administrative AssistantJun 2018 to Sep 2019
Academy DC － Katy, TX
  • Monitored daily and weekly schedules and monthly calendar.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Set up and maintained physical and electronic filing systems.
  • Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
  • Maintained up-to-date department organizational chart.
Office AdministratorApr 2012 to Jun 2018
Apple Dentists － Houston, TX
  • Drs Payroll,TC Payroll,Claims, Billing,Front Desk and Customer Service.Scanned and emailed information for the claims to be processed.Handle incoming calls and other communications,manage filing system,record information as needed,updated paperwork,maintained documents and word processing.Help organize and maintain office common areas.Greeted patients and guests.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Processed financial documents including contracts, expense reports and invoices.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
  • Supported clerical needs of more than [Number][Job title]s, including taking messages, scanning documents and routing business correspondence.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Education and Training
Leasing 101 Training Fair Housings CertificateNov 2019Be Ready Staffing － Houston, TX
High School Diploma2000Sentry Tech Prep
Languages
Spanish/ English
Additional Information
  • Find local job for client, Search for new clients, Answering important phone calls, receiving and sending out important emails, supervising over other employees, and helping keeping time for all employees.
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Resume Overview

Companies Worked For:

  • Be Ready Staffing
  • Allstate Insurance
  • Academy DC
  • Apple Dentists

School Attended

  • Be Ready Staffing
  • Sentry Tech Prep

Job Titles Held:

  • Office Administrator
  • Customer Service Representative
  • Administrative Assistant

Degrees

  • Leasing 101 Training Fair Housings Certificate Nov 2019
    High School Diploma 2000

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