Office Administrator Resume Example
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OFFICE ADMINISTRATOR
Summary
Friendly Medical Office Assistant with the ability to build long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Able to work independently and maintains superb interpersonal skills. Highly-dependable individual with sound understanding of medical laws and ethics. Superior communication and organization skills. Possessing personable, honest and compassionate demeanor. Proficient in Microsoft Office and medical software applications. Highly-focused Medical Office Assistant adept in records management and healthcare coding. Able to effectively manage multiple projects at once with efficiency and professionalism. Medical Office professional educated in HIPAA-compliant data management and medical terminology. Bilingual in English and Spanish and logical with 13 years of related experience.
Skills
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Experience
02/2020 - 07/2020Morgan MckinleyBella Vista , AR
Office Administrator
- Streamlined back office services for clients to promote proper functionality and positive user experience.
- Supported clerical needs of more than 1 job description including taking messages, scanning documents and routing business correspondence.
- Processed financial documents, including contracts, expense reports and invoices.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Prepared patients for examinations, taking vital signs and updating medical histories.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Scheduled appointments for patients via phone and in person.
- Sterilized medical equipment after each procedure.
- Coordinated and executed proper medical waste disposal.
04/2019 - 02/2020Avalon Health Care GroupBrigham City , UT
Medical Insurance Biller
- Maintained accounting ledgers by verifying and posting account transactions.
- Bill patient for service rendered by the Doctor.
- Improved operations by working with team members and customers to find workable solutions.
- Complete medicare deadline projects
- Coded invoices properly based upon patient services and medical records.
- Maintained confidentiality on all patient record data.
08/2018 - 04/2019Iora HealthAurora , CO
Medical Receptionist
- Interviewed patients to collect medical information and insurance details.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy medical office with 1 providers.
- Maximized office efficiency by answering more than 55 + incoming calls per day to provide office information and transfer calls to desired personal.
- Updated group medical records and technical library to support smooth office operations.
- Prepared and sent financial statements to support bookkeeping functions.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Straightened up the waiting room so that it remained neat and organized.
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Handled all office supply ordering including ink cartridges, toner and paper
- Observed strict HIPAA guidelines at all times according to company policy.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Set up appointments for physician visits and procedures using calendar software.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Informed patients of financial responsibilities prior to rendering services.
09/2007 - 08/2018Buncombe CountyWoodfin , NC
Medical Office Assistant
- Assisted with referrals and prepared medical records for patients.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Used Medisoft software to process patient payments and update accounts.
- Performed medical transcription duties.
- Collected information, verified insurance and collected co-payments for average of 26 patients each day.
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
- Organized and managed medical supply inventory to foster continuous availability of required items.
- Educated patients about medications, procedures and physician's instructions.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Ensured patient confidentiality in alignment with HIPAA protocols.
- Collected forms, copied insurance cards to coordinate patient information for billing and insurance processing.
- Submitted diagnosis and procedure codes for insurance companies.
- Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to ensure swift payment and issue resolution.
Education and Training
City
Some College (No Degree) in Computer TechnologyPlaza Business Institute
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Resume Overview
School Attended
- Plaza Business Institute
Job Titles Held:
- Office Administrator
- Medical Insurance Biller
- Medical Receptionist
- Medical Office Assistant
Degrees
- Some College (No Degree) in Computer Technology
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