office administrator resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Dependable and detail-oriented Office Administrator with 3 years of experience preforming administrative responsibilities. Working closely with national/international customers and vendors in a professional approach. Pursuing to apply my comprehensive abilities and inquisitive personality to fulfill the company’s needs.

Broad experience includes office management, accounting, accounts receivable, invoicing, manage multiple tasks and priorities, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

  • Customer Relations
  • Team Contributor and Effective Communicator
  • Strong Leadership Skills
  • Self-Motivated and Organized
  • Invoicing and Billing
  • Documentation and Reporting
  • Multitasking and Prioritization
  • QuickBooks, Outlook, Google Drive/Docs, Microsoft Office, Excel, PowerPoint,
  • Office Supply Management
  • Prioritizing Work
  • Attention to Detail
  • Reliable and Punctual
  • Verbal and Written Communication
Office Administrator, 08/2019 to Current
Ropes & GrayBoston, MA,
  • Processed financial documents, contracts, expense reports and invoices.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Automated office operations by managing client correspondence, records, contracts and data communications.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Managed work requests, new orders and pricing changes while coordinating logistics to verify delivery dates.
  • Verified pricing and computed product totals to complete detailed invoices.
  • Coordinated inventory, stocking and ordering.
  • Communicated with executives and middle management of International accounts via email and phone.
  • Generated accurate work orders, bills of lading and international freight shipping orders to manage accurate routing of materials.
  • Presented and implemented website and integrated solutions to complement business operations.
Care Management Coordinator, 01/2019 to 05/2019
Providence Health & ServicesCanby, OR,
  • Assisted customers by addressing their specific wants and needs
  • Informed customers about current sale items, promotions, as well as, opening/maintaining a JCPenney credit card
  • Other tasks include working with other departments as a team to obtain a steady flow throughout the entire store.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Informed patients of financial responsibilities prior to rendering services.
  • Compiled physical and digital documents, charts and reports.
  • Processed patient payments and scanned identification and insurance cards.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Called patients to confirm scheduled appointments and obtain additional details.
Assistant Front End Manager, 09/2009 to 06/2016
Weis Markets, Inc.Dingmans Ferry, PA,
  • Started as a Courtesy Clerk and advanced up to Assistant Front End Manager
  • Led a team of 30+ cashiers, delegated daily and nightly tasks for optimal customer service and store operation
  • Met with cashiers for individual monthly performance reports
  • Managed and conducted interviews for new cashiers
  • Trained new hires within the POS system and store operations.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Managed opening and closing procedures by reconciling sales records and cash transactions.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Education and Training
Associate of Arts: General Business , Expected in 01/2019 to Sierra College - Grass Valley, CA,
High School Diploma: , Expected in 06/2006 to Bear River High School - Grass Valley, CA,

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Resume Overview

School Attended

  • Sierra College
  • Bear River High School

Job Titles Held:

  • Office Administrator
  • Care Management Coordinator
  • Assistant Front End Manager


  • Associate of Arts
  • High School Diploma

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