Office Administrator resume example with 19+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Flexible [Job Title] offering [Number] years of experience facilitating operations in [Type] office settings. Leverages [Skill] and [Skill] skills for efficient office operation. Organized and attentive professional with demonstrated talent in administrative support.
Skills
MS Office
Inbound Phone Call Handling
Managing Office Supply Inventory
Time management
Office administration
Scheduling
Work History
02/2011 to 10/2020
Office AdministratorMyhr Partner – Easton, PA,
Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
Reconciled account files and produced monthly reports to keep CFO informed about office operations.
Trained new employees on administrative procedures, company policies and performance standards.
Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Played key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications.
Maintained open communication with client to foster positive relations and provide updates on the process of their application and [Type] issues.
Verified salaried and hourly employee time cards to prepare accurate -weekly payroll.
Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays.
Kept physical files and digitized records organized for easy updating and retrieval.
Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
Interacted with customers professionally by phone & email to provide information and directed to desired staff members.
Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff .
Recruited, hired, trained and supervised staff of 10 .
Created and implemented filing and organizational systems.
Received and routed business correspondence to correct departments and staff members.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
09/2005 to 10/2010
Collections SpecialistCargomatic – Savannah, GA,
Researched, analyzed and settled disputes .
Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Helped clients plan payoff.
Processed payments and applied to customer balances.
Collected documents and made portfolios for collections accounts.
Trained new team members on scripts, company services and performance strategies and provided mentoring.
Negotiated to collect balance in full.
Worked in call center environment handling manual and automatically dialed outbound calls.
Monitored accounts for compliance with established payment plans and flagged those in violation.
Processed payments and contracts on accounts.
Handled outbound and inbound calls daily with goal of collecting owed debt.
02/2002 to 06/2005
Sales ConsultantSonic Automotive, Inc. – Poway, CA,
Worked with sales team to collaboratively reach targets.
Conferred with existing and potential customers to assess requirements and propose optimal car maintenance.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Counted cash in register drawer at beginning and end of shift.
Checked prices for customers and processed items sold by scanning barcodes.
Ordered new supplies to keep and have ready for any business or customer requirement.
Operated cash register for cash, check and credit card transactions ..
Educated customers on promotions to enhance sales.
Communicated with vendors regarding back order availability, future inventory and special orders.
12/2000 to 01/2002
CashierFellowship Senior Living – Basking Ridge, NJ,
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
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