Office Administrator Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Flexible [Job Title] offering [Number] years of experience facilitating operations in [Type] office settings. Leverages [Skill] and [Skill] skills for efficient office operation. Organized and attentive professional with demonstrated talent in administrative support.

  • MS Office
  • Inbound Phone Call Handling
  • Managing Office Supply Inventory
  • Time management
  • Office administration
  • Scheduling
Work History
Office Administrator, 02/2011 to 10/2020
Myhr PartnerEaston, PA,
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Reconciled account files and produced monthly reports to keep CFO informed about office operations.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Played key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications.
  • Maintained open communication with client to foster positive relations and provide updates on the process of their application and [Type] issues.
  • Verified salaried and hourly employee time cards to prepare accurate -weekly payroll.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays.
  • Kept physical files and digitized records organized for easy updating and retrieval.
  • Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
  • Interacted with customers professionally by phone & email to provide information and directed to desired staff members.
  • Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff .
  • Recruited, hired, trained and supervised staff of 10 .
  • Created and implemented filing and organizational systems.
  • Received and routed business correspondence to correct departments and staff members.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Collections Specialist, 09/2005 to 10/2010
CargomaticSavannah, GA,
  • Researched, analyzed and settled disputes .
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Helped clients plan payoff.
  • Processed payments and applied to customer balances.
  • Collected documents and made portfolios for collections accounts.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Processed payments and contracts on accounts.
  • Handled outbound and inbound calls daily with goal of collecting owed debt.
Sales Consultant, 02/2002 to 06/2005
Sonic Automotive, Inc.Poway, CA,
  • Worked with sales team to collaboratively reach targets.
  • Conferred with existing and potential customers to assess requirements and propose optimal car maintenance.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Ordered new supplies to keep and have ready for any business or customer requirement.
  • Operated cash register for cash, check and credit card transactions ..
  • Educated customers on promotions to enhance sales.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
Cashier, 12/2000 to 01/2002
Fellowship Senior LivingBasking Ridge, NJ,
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Operated cash register for cash, check and credit card transactions.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
GED: , Expected in 04/2027
Nathaniel Narbonne Senior High School - Harbor City, CA

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Resume Overview

School Attended
  • Nathaniel Narbonne Senior High School
Job Titles Held:
  • Office Administrator
  • Collections Specialist
  • Sales Consultant
  • Cashier
  • GED

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