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Office Administrator Resume Example

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OFFICE ADMINISTRATOR
Summary

Self-motivated business professional with 5 years' of experience with successfully selling products and services. Outstanding ability to lead, motivate and communicate with others.

Skills
  • Loyal, dependable and Very well organized with the Self-motivated with ability to
  • Trustworthy, and of good moral ability to handle multiple tasks work in a fast-paced
  • Character. simultaneously. environment.
  • Friendly and outgoing with Standard of performance above
  • Exceptional customer service and beyond the call of duty.
  • Accounts payable and receivable
  • Security systems & CCTV
  • Business operations
  • Administrative support
  • MS Office
  • First Aid/CPR
  • Team building
  • Insurance billing
  • Team management
  • Operational improvement
  • Communications
  • Customer service
  • Organization
  • Scheduling and calendar management
  • Bookkeeping
  • Purchasing and planning
  • Schedule management
  • Customer retention
  • Supervision and training
  • Recruiting and Hiring
  • Inventory management
Experience
The Howey Company | Charlotte, NCOffice Administrator02/2020 - Current
  • Welcoming visitors and directing them to the relevant office/personnel.
  • Carrying out clerical duties such as answering phone calls, responding to emails, and preparing documents, including office correspondence, memos, resumes, and presentations.
  • Coordinating and managing appointments, meetings, and the conference room schedule in order to prevent duplicate bookings.
  • Performing bookkeeping tasks such as invoicing, monitoring accounts receivable, and budget tracking.
  • Maintaining general office files, including job files, vendor files, and other files related to the company's operations.
  • Purchasing office supplies, equipment, and furniture.
  • Overseeing the maintenance of office facilities, and equipment.
  • Performing other relevant duties when needed
TCBY | Charlotte, NCFranchise Owner08/2017 - 02/2020
  • Handled day-to-day business issues expertly to maintain efficient, successful operations.
  • Ran efficient, profitable operations with consistent achievement
  • Boosted business with successful marketing strategies and customer appreciation events.
  • Trained with experienced franchisees to learn ins-and-outs of the business and corporate requirements.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Increased overall team efficiency and productivity.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Handled over $5,000.00 in funds each day in fast-paced environment.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Reviewed employee performance and delivered constructive feedback to improve weaknesses.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Developed budgets, prepared forecasts and monitored financial deadlines.
  • Managed all payroll processing and changes for employees.
JR's Extreme Cleaning | Charlotte, NCAdministrative Officer10/2016 - 08/2018
  • Interviewed, onboarded, developed and oversaw daily activities of clerical and administrative office personnel.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Maintained positive working relationship with fellow staff and management.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Mitigated risk, accurately managing daily employee benefits programs.
  • Served as central point of contact for all vendors.
  • Measured marketing, advertising, and communications program performance and developed strategy.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed daily operations by supporting continuous delivery of excellent services and care.
Culver's | Fort Mill, SCManager05/2013 - 10/2016
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Increased safety awareness among employees, resulting in zero injuries.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Education and Training
Central Piedmont Community College | Charlotte, NCSome College (No Degree)
Buford High School | Lancaster, SC06/2014
Certifications
  • CPR Certified Personal Care Assistant
  • Restaurant Management Workshop's
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Resume Overview

Companies Worked For:

  • The Howey Company
  • TCBY
  • JR's Extreme Cleaning
  • Culver's

School Attended

  • Central Piedmont Community College
  • Buford High School

Job Titles Held:

  • Office Administrator
  • Franchise Owner
  • Administrative Officer
  • Manager

Degrees

  • Some College (No Degree)

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