Office Administrator resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Data Entry specialist adept at developing and maintaining databases. Certified in 10-key and highly skilled at creating effective organizational and filing systems.Certified Data Entry Assistant experienced in confirming the accuracy of data in various systems and developing complex spreadsheets.

Certified Data Entry Assistant experienced in confirming the accuracy of data in various systems and developing complex spreadsheets.

  • MS Word, Written Communication, 10-Key Calculator, Data Entry, Customer Service, Time
  • Management,
  • Office Equipment
  • Duplicating Machine, Faxes Machine, Multiple Phone Lines, Microfiche, Computer Terminal, and
  • Cash Drawer.
  • Order processing
  • Results-oriented
  • Self-directed
  • Excellent communication skills
  • Computer-savvy
  • Strong problem solver
  • Resourceful
  • Strong interpersonal skills
  • Pleasant demeanor
04/2011 to 2014 Office Administrator Office Depot | Fairless Hills, PA,
  • Verified that information in the computer system was up-to-date and accurate.Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.Created new orders in the Laboratory Inventory Management System (LIMS).Updated departmental standard operating procedures and database to accurately reflect the current practices.
  • Developed and created a more effective filing system to accelerate paperwork processing.
07/2012 to 10/2012 Phone Banker Dsv Road Transport | Minneapolis, MN,
  • Made direct voter contact calls to community members to engage political involvement and spread the candidate's message.
  • Ballot chased voters that voted by mail to make sure ballots were turned in on time.
  • Assisted Field Organizers in finding satellite phone bank location in services, payments; balances cash with receipts; deposits and reconciles daily cash collections; maintains records of cash collected; distributes payments to proper code area; estimates and computes payments required to redeem delinquencies.
  • Moreno Valley to expand resources and community involvement.
  • Provided help and enthusiasm to other volunteers on Election Day to ensure momentum throughout the long day.
09/2004 to 03/2011 Court Services Assistant II County OF Riverside Superior Court | City, STATE,
  • Prepared dockets and/or calendars of cases to be called, used computer to enter court documents.
  • Prepared and issue orders of the court and release documentation.
  • Answered inquiries from the general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, witness fees, and payment of fines.
  • Explained procedures and/or forms to parties in cases or to the general public.
  • Recorded case dispositions, court orders, and arrangements made for payment of court fees.
  • Processed court filing fees ,received cash, credit card transaction, personal checks, and/or money for bail fines and payment arrangements for unlawful detention fines.
  • Examined legal documents submitted to courts for adherence to laws and/or court procedures.
  • Contacted witnesses, lawyers, and attorneys.
  • Processed legal documents for court filing.
  • Scheduled court cases.
  • Prepared, filed, and/or forward documents.
  • Assembled all documents needed for a trail.
  • Reviewed documents to ensure procedures are accurate.
  • Prepared and/or maintain docket of scheduled cases.
  • Recorded witness testimonies.
  • Documented court orders and fines.
  • Notify participants about trial details.
  • Arranged and/or recorded payments for fees and court costs.
  • Received 150 daily inbound calls.
  • Processed the filing of court documents for divorces, child support, and small claims.
  • Imaged and purged case files.
  • Performed a variety of administrative tasks for the courts.
  • Secured information about court cases for judges.
01/1990 to 01/2001 Customer Service Representative Department Of Water And Power | City, STATE,
  • Managed a large volume of customer accounts daily to ensure customer service.
  • Processed daily applications for water and power customers in person and over the phone.
  • Dispatched high volume of service orders and/or faxed orders daily.
  • Resolved customer complaints and/or reconciled discrepancies on delinquent as well as billed accounts.
  • Maintained and updated customer files.
  • Prepared and checked invoices, requisitions and other documents for processing.
  • Created excel reports of account analysis of department's budgets and forecast.
  • Responded promptly and answered/resolved customer inquiries and complaints.
  • Managed customers' database accounts, performed customer verification and processed JessicaA.
  • Claire applications, orders and requests.
  • Kept records of customer interactions and actions taken, including ­ transactions, comments, inquiries and complaints.
  • Supplied customers with written responses and information and followed up on customer communications.
  • Communicated directly with customers by phone, electronically or face to face.
  • Provided customers with technical support using maintenance procedures created with company products.
  • Learned about products and services and kept up to date with changes.
  • Kept ahead of technology developments by attending professional courses.
Expected in 1984 Certificate | Office Administration Transwestern Word Processing, Los Angeles, CA GPA:

Office Administration coursework

Microsoft Office Applications Certificate

Coursework in Administrative TechnologyCoursework in Human Resource Management and Business Administration

Expected in 1983 High School Diploma | Business John C. Fremont High School, Los Angeles, CA GPA:

Student government representativeCoursework in Business Administration, Communications and Accounting


10-Key Calculator, administrative, budgets, calculators, charts, credit, Customer Service, Data Entry, database, decision making, documentation, fax, Faxes, filing, forms, image, instruction, issues receipts, legal

documents, legal documents, letters, materials, excel, mail, money, MS Word, office machines, Office Equipment, copier, copiers, processes, research, tables, technical support, telephone, telephones, Phone, Time

Management, warrants, written, Written Communication

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Resume Overview

School Attended

  • Transwestern Word Processing
  • John C. Fremont High School

Job Titles Held:

  • Office Administrator
  • Phone Banker
  • Court Services Assistant II
  • Customer Service Representative


  • Certificate
  • High School Diploma

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