Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis with proven ability to work in fast-paced environment. Proven ability to manage diversified office administrative functions, manage events, offer customer assistance and provide team support.
Skills
Office supply management
Answering inbound calls
File and data retrieval systems
Data entry
Scheduling and calendar management
MS Office
RFI Scanners
Inventory management
Customer service
Communications
Business operations
Planning and coordination
Administrative support
Organization
Problem resolution
Experience
10/2017 to 09/2019
Office AdministratorOffice Depot – Fort Oglethorpe, GA,
Developed and implemented successful customer relations strategies, opening up communication and dramatically increasing satisfaction scores.
Liaised between internal and external stakeholders, providing updated project status and performance reports.
Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Monitored calendars and scheduled appointments based on availability and established load limits.
Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
Managed reception and lobby area, greeted visitors and responded to requests for information.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Replenished office supplies when inventory became low and placed new orders for restocking.
02/2016 to 04/2016
Medical Records ClerkRes-Care, Inc. – Eugene, OR,
Pulled patient charts for upcoming appointments.
Followed-up with insurance companies and individuals to resolve discrepancies.
Assigned patients to correct diagnosis-related groups.
Purged outdated files.
Scanned incoming documentation.
Typed medical orders for procedures and laboratory tests.
Consolidated diverse medical records.
01/2008 to 10/2015
Medical Records ClerkRes-Care, Inc. – Flemington, NJ,
Pulled patient charts for upcoming appointments.
Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
Followed-up with insurance companies and individuals to resolve discrepancies.
Designed improved training procedures to help new staff acclimate quickly.
Maintained 100% compliance with all hospital and government regulations.
Purged outdated files.
Scanned incoming documentation.
Typed medical orders for procedures and laboratory tests.
Observed confidentiality and safeguarded all patient-related information.
Obtained information by contacting appropriate personnel or patients.
Kept department clean, organized and professional.
Consolidated diverse medical records.
Maintained complete confidentiality in accordance with organization and legal requirements.
Logged all requests for medical records into spreadsheets.
Pulled patient records and transferred information to appropriate parties.
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
05/2003 to 01/2008
Medical Records ClerkRes-Care, Inc. – Girard, KS,
Pulled patient charts for upcoming appointments.
Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
Followed-up with insurance companies and individuals to resolve discrepancies.
Maintained 100% compliance with all hospital and government regulations.
Assigned patients to correct diagnosis-related groups.
Purged outdated files.
Scanned incoming documentation.
Obtained information by contacting appropriate personnel or patients.
Observed confidentiality and safeguarded all patient-related information.
Typed medical orders for procedures and laboratory tests.
Consolidated diverse medical records.
Verified record copies before handing each over to check for and remove unnecessary details.
Set up patient charts and documented information in various company software.
Determined and implemented techniques to improve medical records retrieval process.
Entered patient insurance, demographic and health information into software and confirmed records.
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Pulled patient records and transferred information to appropriate parties.
Logged all requests for medical records into spreadsheets.
Education and Training
Expected in 1984
Business Classes: Greenville Tech - Greenville SC, GPA:
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