Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Multitasking office administrator/coordinator with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives which minimize labor, increase productivity and maintain quality in all aspects of administrative support.

  • Background in office administration
  • Team leadership
  • Project oversight
  • Mergers and acquisitions knowledge
  • Performance reporting
  • Office administration
  • Parenting skills educator
07/2018 to Current
Office Administrator Panalgo, Llc Boston, MA,
  • Maintained business records by updating customer information.
  • Updated databases with client data, verified changes in information
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.
  • Replenished office supplies when inventory became low and placed new orders for restocking.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
  • Coordinated schedules, administrative functions, quality assurance and process improvements.
  • Monitored calendars and scheduled appointments based on LPC's availability
  • Worked closely with upper management to help with travel plans, special event coordination, transcribing meetings and special tasks.
  • Disseminated reports and contracts to proper personnel and reviewed all information prior to shipping, promoting high level of accuracy.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Assessed employee performance and capabilities, discovering weaknesses that needed to be immediately addressed.
  • Trained temporary workers in preparation for special projects while ensuring service quality and efficacy.
  • Implemented full-scale training program that provided education on department tasks and processes, resulting in significant boost in staff performance.
  • Worked with vendors to obtain quotes, negotiate contracts and handle

07/2008 to 03/2017
CASE MANAGER Pinnacle Services Minneapolis, MN,
  • Planned and executed client applications.
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review .
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Monitored multiple databases to keep track of all company inventory.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Successfully led key projects which resulted in successful client outcomes.
  • Reviewed and recorded progress of patients.
  • Coordinated resources from diverse providers for intervention plans.
  • Collaborated with various healthcare providers to facilitate delivery of services.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
  • Coordinated between various entities to manage cases.
06/2011 to 08/2015
  • Trained crew members on how to safely and efficiently operate equipment.
  • Delegated tasks according to project requirements, as well as unique team member training and skills.
  • Developed and managed annual operating budgets for area facilities.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
  • Spearheaded transformation, increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Boosted company efficiency through technology upgrades and process improvements.
  • Trained newly hired employees and created training manual for all to use as reference guide.
  • Coordinated schedules and oversaw work
  • Met other supervisors and business leaders to plan and guide workflow and operations.
  • Managed daily operations, including supervising multiple team members.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows.
  • Established solid working relationships with peers, through effective communication, skills.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Education and Training
Expected in
Liberty University - Lynchburg, VA,
Expected in 05/2015
Bachelor of Science: PSYCHOLOGY
Blue Mountain College - Blue Mountain, MS,
  • Minor in Social Science and Biblical Studies

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School Attended

  • Liberty University
  • Blue Mountain College

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  • MBA
  • Bachelor of Science

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