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Office Administrator Resume Example

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OFFICE ADMINISTRATOR
Summary

Resourceful Office Administrator organizes office records, supplies and calendars to maximize team efficiency. Articulate communicator knowledgeable about invoicing, spreadsheet management and report writing. Proficient understanding of [Software] implementations to meet organizational projections.

Skills
  • Salesforce Management
  • Workforce Management
  • Office supply management
  • Expert in [Software]
  • Maintaining accounting ledger
  • Microsoft Office
  • CRM and office management software
  • Invoicing and billing
  • Scheduling and calendar management
  • File and data retrieval systems
  • Customer relations
Experience
Office Administrator, Panalgo, Llc, December 2019-CurrentBoston , MA
  • Kept [Type] products and [Type] services in line with security standards and compliance requirements.
  • Performed consistently with all quality objectives, including planning, control and optimization strategies.
  • Executed successful compliance monitoring and risk assessment programs.
  • Completed quarterly and yearly audits.
Office Administrator, Panalgo, Llc, May 2017-December 2019Boston , MA
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Updated databases with [Type] data, verified changes in information and maintained [Number]% accuracy.
  • Liaised between internal and external stakeholders to provide updated project status and performance reports.
  • Monitored calendars and scheduled appointments based on [Job title] availability and established load limits.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Processed, tracked and pursued resolutions for [Type] actions to keep records and accounts current.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Developed and implemented customer relations strategies, opening up communication to increase satisfaction scores.
  • Automated office operations by managing client correspondence, records, contracts and data communications.
  • Communicated with customers regarding [Type] processes to maintain satisfaction.
  • Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team productivity.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
Office Assistant, Specialists On Call, January 2016-November 2016Remote , VA
  • Verified, updated and entered patient information into system.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Answered and managed incoming calls and emails.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Arranged documents for insurance claims.
  • Collected payments from patients and arranged payment schedules.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Scheduled cleanings and dental appointments for patients using [Software].
  • Gathered medical information, dental health history and vitals from patients.
Office Assistant, St Therese Home Of New Hope, March 2011-December 2015Shoreview , MN
  • Verified, updated and entered patient information into system.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Answered and managed incoming calls and emails.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Arranged documents for insurance claims.
  • Collected payments from patients and arranged payment schedules.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Registered over [Number] new patients daily.
  • Scheduled cleanings and dental appointments for patients using [Software].
  • Educated patients on treatment procedures and post-procedure home care.
  • Gathered medical information, dental health history and vitals from patients.
Education and Training
Bachelor of ArtsMarketing, , Cleveland State University, CityState
Certifications
MaxillaSchween
  • ICD 10 coding Training - 2017
  • CPR certified
  • Implant and OSHA Trained
  • Hepatitis vaccinated
  • ISO certified
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

78Average
Resume Strength
  • Completeness
  • Strong summary

Resume Overview

School Attended

  • Cleveland State University

Job Titles Held:

  • Office Administrator
  • Office Assistant

Degrees

  • Bachelor of Arts

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