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Office Administrator Resume Example

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OFFICE ADMINISTRATOR
Summary

Enthusiastic administrative expert offering 12 years of experience in leading day-to-day activities while supporting long-range goals across business functions. Accurate in effectively and promptly processing accounts payable and receivable as well as assessing information carefully to eliminate errors. Dedicated to boosting productivity and customer service through strategic planning and resource management with focus on continually seeking means for process improvements. Personable front office professional and service-oriented communicator with strong skills in technology, support and organization.

Skills
  • Office supply management
  • Answering inbound calls
  • Maintaining accounting ledger
  • Accounts reconciliation
  • Report writing
  • Human resources best practices
  • Scheduling and calendar management
  • Event coordination
  • Data entry
  • Accounts payable and receivable
  • Invoice generation
  • Problem resolution
  • Team management
  • Business operations
  • Customer service
  • Inventory management
  • First Aid/CPR
  • Supervision
  • MS Office
  • Administrative support
  • Spanish/English Fluent
Experience
Office Administrator
City, StateCompany Name/Oct 2017 to Current
  • Scheduled appointments and maintained master calendar.
  • Greeted visitors promptly and directed to correct locations.
  • Wrote professional business correspondence.
  • Planned for major business changes including system conversions and office moves.
  • Generated financial reports for management review.
  • Set up new files and assigned tracking numbers.
  • Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.
  • Increased client revenue by creating effective advertising campaigns.
  • Reached out to accounts measuring satisfaction and increased revenue.
  • Reduced financial discrepancies by executing accurate forecasting and budget control.
  • Supported sales management initiatives to optimize business development.
Restaurant General Manager, Area Manager
City, StateCompany Name/Aug 2012 to Oct 2017
  • Evaluated schedules, orders and forecasts to plan operational processes and meet timetables.
  • Developed and administered budgets covering inventory, labor hours and overhead expenses.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Oversaw inventory purchases and sales contracts to keep records current and compliant.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Supervised business functions, employee staffing, customer retention and financial accountability for all stores.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Analyzed and assessed market shifts to maximize opportunities and establish possible leads into new markets.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
Hotel Front Desk Agent
City, StateCompany Name/Jun 2009 to Apr 2012
  • Managed all front desk operations for busy high-volume hotel.
  • Monitored reservations to track incoming parties and special events.
  • Secured guest valuables in main safe or individual boxes.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
Sales Representative
City, StateCompany Name/Jan 2001 to Apr 2006
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Processed customer account changes.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Education and Training
High School DiplomaHigh School Century High SchoolCity, State, United StatesResolved product issues and shared benefits of new technology. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
High school diplomaCosmetology Northwest College Of Hair DesignCity, State, United States
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Resume Overview

School Attended

  • High School Century High School
  • Cosmetology Northwest College Of Hair Design

Job Titles Held:

  • Office Administrator
  • Restaurant General Manager, Area Manager
  • Hotel Front Desk Agent
  • Sales Representative

Degrees

  • High School Diploma
    High school diploma

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