Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Efficiency-driven with diligent approach to handling financial, employee and office records. Respectful and well-spoken with team members, managers and customers. Smoothly coordinate teams and supplies to accomplish daily office goals.

  • Office reception
  • Managerial finance
  • Office supplies ordering
  • Office management expertise
  • Computer skills
  • Computer experience
  • Phone answering
  • Phone etiquette
  • Phone inquiries
  • Phone orders
  • Email and phone etiquette
  • Outgoing phone calls
  • Inbound phone call management
  • Phone call answering
  • Multi-line phone operations
  • Professional phone skills
  • Professional phone voice
  • Email and telephone etiquette
  • Telephone reception
  • Telephone sales
  • Telephone systems understanding
  • Email communication
  • Email correspondence
  • Call and email handling
  • System inspections
  • System configuration
  • System updates
  • System monitoring
  • Testing tools
  • Manual testing
  • Performance testing
  • Shipping
  • Shipping procedures
  • Shipping guidelines
  • Shipping processes
  • Order shipping
  • Shipping requirements
  • Shipping oversight
  • Website maintenance
  • Website structure
  • Website tools
  • Accepting payments
  • Payments experience
  • Handling payments
  • Receiving payments
  • Collecting payments
  • Processing payments
  • Recording payments
  • Payments posting
  • Credit card payments
  • Technical support services
  • Providing customer service
  • Customer service experience
  • Foodservice
  • Credit and cash payments
  • Food service knowledge
  • Liquor, wine and food service
  • Foodservice sanitation
  • Foodservice techniques
  • Invoice generation
  • Supervision
Office Administrator, 08/2020 - Current
Pango Group Sherman Oaks, CA,
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Onboarded new employees in time reporting and payroll systems.
  • Corrected payroll transactions by voiding checks and issuing stop payment orders.
  • Processed all onboarding paperwork for new hires and rehires.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Handled sensitive and confidential employee information with complete discretion.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Managed employee schedules and daily assignments.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
  • Coordinated administrative operations to bolster workflows and improve productivity.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Office Administrator/ Mckee Spare Pool Manager, 11/2015 - 06/2020
New Leaf Community Markets, Inc. Portland, OR,
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Updated the personnel directory to ensure that all information, including telephone extensions and employees was current.
  • Conducted troubleshooting for simple technical issues and entered helpdesk tickets with IT department for complex problems.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
  • Assembled experimental circuitry or models according to engineering instructions, technical manuals and knowledge of electronic systems and components.
  • Checked functioning of new equipment to evaluate system performance.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Determined best shipping method for materials, considering shipping procedures, routes and rates.
  • Organized storage areas to maximize efficiency of materials movements and minimize labor required.
  • Read and followed pick sheets to prepare, pack and scan orders.
  • Received, processed and reshelved returned products.
  • Added tags and stored inventory in correct locations.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Filed paperwork according to standard operating procedures and entered data points into tracking system.
  • Managed outgoing shipments by setting up documents, boxing items and staging deliveries.
  • Trained and guided employees on how to correctly process payments, print photos and merchandise products.
  • Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
  • Supported special projects upon request from the department manager.
  • Collaborated with technical staff, engineering personnel and vendors to coordinate system improvements.
  • Tagged merchandise, updated signs and built displays for new and promotional products.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Met with supervisors to determine appropriate sales and productivity targets, setting goals to challenge personal development and reach new levels of performance.
Front End Manager, 07/2013 - 11/2015
Mt. Vernon Restaurant City, STATE,
  • Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve internal and external customers.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered telephone to provide establishment information and take party reservations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Offered above-and-beyond assistance to guests with limited mobility.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Notified servers after seating parties in section for prompt service.
Education and Training
High School Diploma: , Expected in 05/1996
Ringgold High School - Ringgold, GA

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  • Ringgold High School

Job Titles Held:

  • Office Administrator
  • Office Administrator/ Mckee Spare Pool Manager
  • Front End Manager


  • High School Diploma

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