Efficiency-driven with diligent approach to handling financial, employee and office records. Respectful and well-spoken with team members, managers and customers. Smoothly coordinate teams and supplies to accomplish daily office goals.
Skills
Office reception
Managerial finance
Office supplies ordering
Office management expertise
Computer skills
Computer experience
Phone answering
Phone etiquette
Phone inquiries
Phone orders
Email and phone etiquette
Outgoing phone calls
Inbound phone call management
Phone call answering
Multi-line phone operations
Professional phone skills
Professional phone voice
Email and telephone etiquette
Telephone reception
Telephone sales
Telephone systems understanding
Email communication
Email correspondence
Call and email handling
System inspections
System configuration
System updates
System monitoring
Testing tools
Manual testing
Performance testing
Shipping
Shipping procedures
Shipping guidelines
Shipping processes
Order shipping
Shipping requirements
Shipping oversight
Website maintenance
Website structure
Website tools
Accepting payments
Payments experience
Handling payments
Receiving payments
Collecting payments
Processing payments
Recording payments
Payments posting
Credit card payments
Technical support services
Providing customer service
Customer service experience
Foodservice
Credit and cash payments
Food service knowledge
Liquor, wine and food service
Foodservice sanitation
Foodservice techniques
Invoice generation
Supervision
Experience
Office Administrator, 08/2020 - Current Pango Group – Sherman Oaks, CA,
Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
Onboarded new employees in time reporting and payroll systems.
Corrected payroll transactions by voiding checks and issuing stop payment orders.
Processed all onboarding paperwork for new hires and rehires.
Processed employee status changes, keeping human resources systems and employee records up to date.
Handled sensitive and confidential employee information with complete discretion.
Organized and updated schedules to optimize coverage for expected customer demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Managed employee schedules and daily assignments.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
Coordinated administrative operations to bolster workflows and improve productivity.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Office Administrator/ Mckee Spare Pool Manager, 11/2015 - 06/2020 New Leaf Community Markets, Inc. – Portland, OR,
Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
Updated the personnel directory to ensure that all information, including telephone extensions and employees was current.
Conducted troubleshooting for simple technical issues and entered helpdesk tickets with IT department for complex problems.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
Assembled experimental circuitry or models according to engineering instructions, technical manuals and knowledge of electronic systems and components.
Checked functioning of new equipment to evaluate system performance.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Verified invoices against delivered merchandise to check shipment accuracy.
Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
Determined best shipping method for materials, considering shipping procedures, routes and rates.
Organized storage areas to maximize efficiency of materials movements and minimize labor required.
Read and followed pick sheets to prepare, pack and scan orders.
Received, processed and reshelved returned products.
Added tags and stored inventory in correct locations.
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Filed paperwork according to standard operating procedures and entered data points into tracking system.
Managed outgoing shipments by setting up documents, boxing items and staging deliveries.
Trained and guided employees on how to correctly process payments, print photos and merchandise products.
Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
Supported special projects upon request from the department manager.
Collaborated with technical staff, engineering personnel and vendors to coordinate system improvements.
Tagged merchandise, updated signs and built displays for new and promotional products.
Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Answered customers' questions and addressed problems and complaints in person and via phone.
Met with supervisors to determine appropriate sales and productivity targets, setting goals to challenge personal development and reach new levels of performance.
Front End Manager, 07/2013 - 11/2015 Mt. Vernon Restaurant – City, STATE,
Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve internal and external customers.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered telephone to provide establishment information and take party reservations.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Set up and decorated menu marketing boards with current specials information and drink features.
Offered above-and-beyond assistance to guests with limited mobility.
Answered customers' questions about hours, seating, current wait time and other information.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Notified servers after seating parties in section for prompt service.
Education and Training
High School Diploma: , Expected in 05/1996 - Ringgold High School - Ringgold, GA GPA:
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