- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Efficiency-driven with diligent approach to handling financial, employee and office records. Respectful and well-spoken with team members, managers and customers. Smoothly coordinate teams and supplies to accomplish daily office goals.
- Office reception
- Managerial finance
- Office supplies ordering
- Office management expertise
- Computer skills
- Computer experience
- Phone answering
- Phone etiquette
- Phone inquiries
- Phone orders
- Email and phone etiquette
- Outgoing phone calls
- Inbound phone call management
- Phone call answering
- Multi-line phone operations
- Professional phone skills
- Professional phone voice
- Email and telephone etiquette
- Telephone reception
- Telephone sales
- Telephone systems understanding
- Email communication
- Email correspondence
- Call and email handling
- System inspections
- System configuration
- System updates
- System monitoring
- Testing tools
- Manual testing
- Performance testing
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- Shipping
- Shipping procedures
- Shipping guidelines
- Shipping processes
- Order shipping
- Shipping requirements
- Shipping oversight
- Website maintenance
- Website structure
- Website tools
- Accepting payments
- Payments experience
- Handling payments
- Receiving payments
- Collecting payments
- Processing payments
- Recording payments
- Payments posting
- Credit card payments
- Technical support services
- Providing customer service
- Customer service experience
- Foodservice
- Credit and cash payments
- Food service knowledge
- Liquor, wine and food service
- Foodservice sanitation
- Foodservice techniques
- Invoice generation
- Supervision
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Office Administrator, 08/2020 - Current
Pango Group – Sherman Oaks, CA,
- Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
- Onboarded new employees in time reporting and payroll systems.
- Corrected payroll transactions by voiding checks and issuing stop payment orders.
- Processed all onboarding paperwork for new hires and rehires.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Handled sensitive and confidential employee information with complete discretion.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed employee schedules and daily assignments.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
- Coordinated administrative operations to bolster workflows and improve productivity.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Office Administrator/ Mckee Spare Pool Manager, 11/2015 - 06/2020
New Leaf Community Markets, Inc. – Portland, OR,
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Updated the personnel directory to ensure that all information, including telephone extensions and employees was current.
- Conducted troubleshooting for simple technical issues and entered helpdesk tickets with IT department for complex problems.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
- Assembled experimental circuitry or models according to engineering instructions, technical manuals and knowledge of electronic systems and components.
- Checked functioning of new equipment to evaluate system performance.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Verified invoices against delivered merchandise to check shipment accuracy.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Determined best shipping method for materials, considering shipping procedures, routes and rates.
- Organized storage areas to maximize efficiency of materials movements and minimize labor required.
- Read and followed pick sheets to prepare, pack and scan orders.
- Received, processed and reshelved returned products.
- Added tags and stored inventory in correct locations.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Filed paperwork according to standard operating procedures and entered data points into tracking system.
- Managed outgoing shipments by setting up documents, boxing items and staging deliveries.
- Trained and guided employees on how to correctly process payments, print photos and merchandise products.
- Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
- Supported special projects upon request from the department manager.
- Collaborated with technical staff, engineering personnel and vendors to coordinate system improvements.
- Tagged merchandise, updated signs and built displays for new and promotional products.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Met with supervisors to determine appropriate sales and productivity targets, setting goals to challenge personal development and reach new levels of performance.
Front End Manager, 07/2013 - 11/2015
Mt. Vernon Restaurant – City, STATE,
- Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve internal and external customers.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered telephone to provide establishment information and take party reservations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Set up and decorated menu marketing boards with current specials information and drink features.
- Offered above-and-beyond assistance to guests with limited mobility.
- Answered customers' questions about hours, seating, current wait time and other information.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
- Notified servers after seating parties in section for prompt service.
High School Diploma: , Expected in 05/1996
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Ringgold High School - Ringgold, GA
GPA:
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