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Office Administrator Resume Example

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OFFICE ADMINISTRATOR
Professional Summary

I am a dedicated, analytically-oriented, and highly motivated individual with an impressive background in customer service and a thorough understanding of computer operations in a fast-paced, service-driven environment. (include passion for quality care, patient centered focus, positive working environment, leadership, future goals both professional and educational) Extensive knowledge of basic office equipment Computer proficiency and ability to quickly adapt to new software Proficient verbal and written communication skills Resourceful and self-directed with the ability to meet even the most challenging goals due to outstanding troubleshooting and problem solving skills Diligent, persistent, and committed to excellence in all activities with the desire to consistently create a positive working environment Experienced in attending to difficult customers with a calm, efficient, and professional manner Emergency crisis management including evacuation of affected property

Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.

Office specialist versed in PsychConsult and operations of Adult Medical Services. Excellent communicator and leadership strengths. Desire to utilize professional experience and abilities to take on new challenge with an established company.

Quality-focused [Job Title] committed to approaching administrative tasks with tenacity and attention to detail.

Skills
  • Personable and outgoing
  • Excellent communication skills
  • Professional phone etiquette
  • HIPAA compliance
  • Customer and client relations
  • Punctual
  • Team building 
  • Excellent planner and coordinator
  • Multi-line telephone systems
  • Administrative support specialist
  • Attention to detail
  • Works well under pressure
  • Appointment setting
  • Conflict resolution
  • Deadline driven
  • Patient scheduling
  • Advanced clerical knowledge
  • Employee training and development
  • Time management
  • Critical thinking
  • Customer-service oriented
  • Account reconciliation
  • Accurate and detailed
  • Articulate and well-spoken
  • Critical thinker
  • Customer service-oriented
  • Flexible
  • Types [Number] WPM
  • Microsoft Excel certified
  • Certified in 10-key
  • Multi-line phone proficiency
Work History
Office Administrator 09/2003 to 06/2012
Mom In The Middle – Wichita, KS
  • MOM IN THE MIDDLE, Wichita, KS, September 2003 ­ June 2012 Completion of all legal documents to establish new business Set-up and maintenance of accounting software Entry of all purchases, sales, and inventory into accounting software program Research and establish relationships with vendors and sales venues Recording and reporting state retail sales tax in accordance with multiple county and state laws.
  • Processed accounts receivable and accounts payable.
  • Liaised with vendors to order and maintain inventory of office supplies.
  • Made travel arrangements for management and executive staff.
  • Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
  • Coordinated office inventory by restocking supplies and placing purchase orders.
  • Obtained signatures for financial documents and internal and external invoices.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Compiled annual recommendations for end of fiscal year budgets.
  • Created detailed expense reports and requests for capital expenditures.
  • Managed office supplies, vendors, organization and upkeep.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
  • Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
  • Provided clerical support to company employees, including copying, faxing and file management.
Office Specialist 03/2013 to Current
COMCARE of Sedgwick County – Wichita, KS
  • COMCARE of Sedgwick County, Wichita, KS, March 2013 ­ present Reception duties Maintenance of consumer demographics, insurance, and financial documents Completion of release of information forms Entry of Jail Booking date for multiple programs Maintenance of provider's schedules Operation of medication intake stand-by clinic Operation of provider walk-in clinic Provider caseload management Consumer closures Payment collection.
  • Greeted customers and visitors in-person and via telephone calls.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Received and routed business correspondence to correct department or staff member.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Trained new employees on electronic medical record software.
  • Answered telephone inquiries from clients, vendors and the public.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Obtained signatures for financial and insurance documents.
Front Desk Agent / Night Auditor 08/2012 to 12/2012
Courtyard by Marriott Wichita at Old Town – Wichita, KS
  • Supervision of hotel operations Guest registration and departure Assessment and resolution of guest complaints Preparation and distribution of administrative reports Performance of computer operations to ensure daily transition of guest, management, and hotel accounts Tabulation, reconciliation, and reporting of daily rebate transactions.
  • Performed nightly updates to room charges and rates.
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
  • Provided hotel guests with information on the property including local restaurants and attractions.
  • Checked hotel guests in and out in a professional and friendly manner.
  • Logged wake-up call requests and set up automatic rings in system.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel employees.
  • Controlled cash and credit card payment transactions at the front desk.
  • Monitored facility security for guest and personnel safety.
  • Efficiently resolved guest complaints and ensured that issues were addressed promptly.
  • Documented accounts and logs throughout shift to keep up with all requirements.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Anticipated guests' needs and responded to all requests within a reasonable amount of time.
  • Reviewed checklist on a daily basis and planned shift accordingly.
  • Balanced hotel accounts and resolved discrepancies.
Skills
accounting software, administrative, computer operations, Computer Training, financial, forms, insurance, inventory, legal documents, MOM, Reception, Recording, reporting, Research, retail sales, sales, Supervision, tax
Education
Bachelor of Arts: Justice Studies, Psychology 2015 FORT HAYS STATE UNIVERSITY - Hays, KS

Justice Studies, Psychology
Certificate of Completion, Travel Career Training: 1998 WICHITA STATE UNIVERSITY - Wichita, KS
Certificate of Completion, Reservation Computer Training, WICHITA STATE: 1998 UNIVERSITY - Wichita, KS
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Resume Overview

Companies Worked For:

  • Mom In The Middle
  • COMCARE of Sedgwick County
  • Courtyard by Marriott Wichita at Old Town

School Attended

  • FORT HAYS STATE UNIVERSITY
  • WICHITA STATE UNIVERSITY
  • UNIVERSITY

Job Titles Held:

  • Office Administrator
  • Office Specialist
  • Front Desk Agent / Night Auditor

Degrees

  • Bachelor of Arts : Justice Studies, Psychology 2015
    Certificate of Completion, Travel Career Training : 1998
    Certificate of Completion, Reservation Computer Training, WICHITA STATE : 1998

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