Office Administrator resume example with 18+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Detail-oriented and methodical Client Care Specialist passionate about supporting clients with knowledgeable service. Strong record of going above and beyond requirements to satisfy customers. Ready to leverage 16 + years of experience to take on new professional challenges.
Skills
Office supply management
Workforce Management
Salesforce Management
Expert in maintaining client relationships
Travel coordination
Planning events
Maintaining accounting ledger
Accounts payable and receivable
File and data retrieval systems
Scheduling and calendar management
Data entry
Clerical
Friendly, positive attitude
Communication
Customer service
Experience
Office Administrator, 01/2010 - Current Encore Aerospace – Seal Beach, CA,
Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Replenished office supplies, placing new orders for restocking to maintain inventory.
Documented and routed business correspondence to manage office paperwork.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Made orders for new office supplies based on demand and budgetary restraints.
Processed financial documents, contracts, expense reports and invoices.
Automated office operations by managing client correspondence, records, contracts and data communications.
Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team productivity.
Assessed employee performance and capabilities, addressing uncovered weaknesses to promote staff growth.
Oversaw workforce management and staff scheduling to keep office operations running smoothly.
Owner/Pet Sitter, 2/1/11 - Current 3 Day Blinds – Phoenix, AZ,
Developed long-term relationships with clients and bonded with animals through regular contact.
Offered animals ample exercise opportunities through walks and play activities.
Walked dogs at appropriate pace for breed, age and abilities to offer endurance-building jogs for athletic dogs and gentler walks for smaller, special needs or geriatric dogs.
Fed animals twice daily and refilled water dish frequently with fresh supply.
Noted unusual behavior in logs and contacted owners immediately regarding health-related issues.
Coordinated care for multiple animals at different locations and resolved scheduling or service issues.
Monitored medication administration as directed by pet owners and vet.
Cared for farm animals in addition to domestic pets and maintained clean animal spaces.
Followed owner instructions on feeding times to keep animals on schedule for food and medications.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Turned on lights at dusk and locked all first floor doors and windows upon leaving.
Scheduled dog walking services and collected payments from pet owners.
Provided seamless communication to inform pet owners of visits and pet status.
Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
Cared for pets during owners' absences.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
Applied ointments and other medication to treat eyes, skin and other body parts.
Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Delivered excellent service to pet owners to drive repeat business.
Kept dogs safe by remaining alert to environmental conditions such as hot pavements or nearby animals.
Walked dogs while enforcing good behavior and manners.
Promoted optimal animal health by feeding and watering on regular schedule.
Client Care Representative, 1/20/03 - 10/2018 Somers Animal Hospital – City, STATE,
Resolved client issues by correcting immediate problems and communicating with staff.
Assessed customer satisfaction with services through follow-up communication.
Created and updated client records by entering general data, services provided and invoice information.
Used telephone, email and web chat services to answer customer questions.
Effectively managed busy schedules using time-blocking techniques, productivity strategies and DVMax software to book meetings and appointments.
Coordinated services for clients based on individual needs by matching clients with caregivers.
Offered friendly greetings and knowledgeable service to all guests.
Boosted client retention using client appreciation initiatives and relationship-building techniques.
Provided customers with detailed information about company offerings, described features and applied verbal and written communication skills to redirect concerns toward positive aspects of products and services.
Strengthened relationships with referral sources through informative presentations to area organizations, fiduciaries and healthcare professionals.
Attended community outreach events to attract new clients.
Completed purchases, submitted payments and scheduled shipments to customer locations.
Assisted customers with invoices and addressed other inquiries.
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