Office Administrator resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Detail-oriented and methodical Client Care Specialist passionate about supporting clients with knowledgeable service. Strong record of going above and beyond requirements to satisfy customers. Ready to leverage 16 + years of experience to take on new professional challenges.

  • Office supply management
  • Workforce Management
  • Salesforce Management
  • Expert in maintaining client relationships
  • Travel coordination
  • Planning events
  • Maintaining accounting ledger
  • Accounts payable and receivable
  • File and data retrieval systems
  • Scheduling and calendar management
  • Data entry
  • Clerical
  • Friendly, positive attitude
  • Communication
  • Customer service
Office Administrator, 01/2010 - Current
Encore Aerospace Seal Beach, CA,
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Documented and routed business correspondence to manage office paperwork.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Processed financial documents, contracts, expense reports and invoices.
  • Automated office operations by managing client correspondence, records, contracts and data communications.
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team productivity.
  • Assessed employee performance and capabilities, addressing uncovered weaknesses to promote staff growth.
  • Oversaw workforce management and staff scheduling to keep office operations running smoothly.
Owner/Pet Sitter, 2/1/11 - Current
3 Day Blinds Phoenix, AZ,
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Offered animals ample exercise opportunities through walks and play activities.
  • Walked dogs at appropriate pace for breed, age and abilities to offer endurance-building jogs for athletic dogs and gentler walks for smaller, special needs or geriatric dogs.
  • Fed animals twice daily and refilled water dish frequently with fresh supply.
  • Noted unusual behavior in logs and contacted owners immediately regarding health-related issues.
  • Coordinated care for multiple animals at different locations and resolved scheduling or service issues.
  • Monitored medication administration as directed by pet owners and vet.
  • Cared for farm animals in addition to domestic pets and maintained clean animal spaces.
  • Followed owner instructions on feeding times to keep animals on schedule for food and medications.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Turned on lights at dusk and locked all first floor doors and windows upon leaving.
  • Scheduled dog walking services and collected payments from pet owners.
  • Provided seamless communication to inform pet owners of visits and pet status.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Cared for pets during owners' absences.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Applied ointments and other medication to treat eyes, skin and other body parts.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Delivered excellent service to pet owners to drive repeat business.
  • Kept dogs safe by remaining alert to environmental conditions such as hot pavements or nearby animals.
  • Walked dogs while enforcing good behavior and manners.
  • Promoted optimal animal health by feeding and watering on regular schedule.
Client Care Representative, 1/20/03 - 10/2018
Somers Animal Hospital City, STATE,
  • Resolved client issues by correcting immediate problems and communicating with staff.
  • Assessed customer satisfaction with services through follow-up communication.
  • Created and updated client records by entering general data, services provided and invoice information.
  • Used telephone, email and web chat services to answer customer questions.
  • Effectively managed busy schedules using time-blocking techniques, productivity strategies and DVMax software to book meetings and appointments.
  • Coordinated services for clients based on individual needs by matching clients with caregivers.
  • Offered friendly greetings and knowledgeable service to all guests.
  • Boosted client retention using client appreciation initiatives and relationship-building techniques.
  • Provided customers with detailed information about company offerings, described features and applied verbal and written communication skills to redirect concerns toward positive aspects of products and services.
  • Strengthened relationships with referral sources through informative presentations to area organizations, fiduciaries and healthcare professionals.
  • Attended community outreach events to attract new clients.
  • Completed purchases, submitted payments and scheduled shipments to customer locations.
  • Assisted customers with invoices and addressed other inquiries.
  • Maintained facility cleanliness and sanitation.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and acted as a liaison between clients and doctors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered inbound calls per day and directed to individuals or departments.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Set up and activated customer accounts.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Replenished shelves to maintain adequate merchandise levels.
  • Collected payments and updated accounts to reflect new balances.
  • Trained new employees on procedures and policies to maximize team performance.
  • Provided excellent services for customers by following up on issues, [Action] and [Action].
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
Education and Training
Bachelor of Arts: Psychosocial Development of The Young Child, Expected in 05/2003
Lasell College - Aburndale, Mass,

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Resume Overview

School Attended

  • Lasell College

Job Titles Held:

  • Office Administrator
  • Owner/Pet Sitter
  • Client Care Representative


  • Bachelor of Arts

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