Office Administrator resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Ambitious Office Administrator well-versed in balancing priorities, meeting deadlines, and prioritizing multiple tasks under pressure. Talented problem-solver adept at managing workloads while greeting visitors, answering incoming phone calls and fulfilling requests and duties. Detail-oriented professional with hands-on experience with strong analytical skills to promote organizational success.
Skills
MS Office
Interpersonal Skills
Adaptability
Collaboration
Adobe Acrobat Software
Problem Solving
Administrative Support
Strong organization
Excellent attention to detail
Proactive Communicator
Work History
Office Administrator, 11/2018 - Current Euronet Worldwide, Inc. – Spring, TX,
Assisted 20 - 30 patients in completing all necessary forms and documents daily.
Scheduled, rescheduled and handled cancelled appointments for existing and new patients through Dentrix per provider availability.
Organized referrals to other medical specialists.
Prepared claim forms for dental insurance.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Documented patients' dental health information and medical history.
Maintained and managed patient records in compliance with security regulations.
Oversee onboarding for front associates.
Managed general anesthesia cases alongside provider to ensure high quality experience and communications between provider, anesthesiologist, and patient parents.
Efficiently introduced and created transition plan as office switched to digitized system.
Assist office managers to implement office management procedures, increasing training efficiency, team productivity and accuracy.
Oversee communications from dental specialists with providers, patient charts, and patient parents to ensure patient receives highest quality care.
Answer and screening 20 - 30 incoming calls daily
Client Service Coordinator, 08/2018 - 12/2020 Brown & Brown, Inc. – Sarasota, FL,
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Managed over 50 incoming calls per day.
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Introduced clients to available online resources and services to increase convenience.
Maintained accurate record-keeping with proactive attention to client information updates.
Cultivated long-lasting client relationships based on trust and solid understanding of preventive care needs.
Actively recruited new clients through promotion of hospital services and social media presence.
Maximized number of patients seen by hospital team through productive and efficiently run communications and procedures.
Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
Educated clients about Optimum Wellness Plans, preventative care, and pet health needs.
Entered customer interaction details in PetWare to track requests, document problems and record solutions offered.
Assist clients with discharge documents and instructions, invoices, dispensing prescription items per veterinarian's instructions, and scheduling future appointments.
Store Support Supervisor, 10/2014 - 07/2018 Whole Foods – Hilton Head Island, SC,
Assisted customers by answering questions and fulfilling requests.
Ensure all necessary breaks are given to team members.
Managed incoming customer service calls and redirected to proper departments, if necessary.
Communicate team concerns or attendance issues to Team Leader and/or Associate Team Leader
Assisted Store Leadership with overnight inventory cataloging
Consistently communicate and model WFM vision and goals
Complete product spoilage and transfer records, as needed
Fill in on any team as needed at discretion of leadership
Educated staff on strategies for handling difficult customers and challenging situations.
Assigned tasks to individual employees by considering factors such as previous training, current abilities and general knowledge.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Trained newly hired cashiers and cashier assistants with role and team expectations.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Worked with management team to implement proper division of responsibilities.
Education
Bachelor of Science: Business Administration, Finance, Expected in 06/2023 - California State University - East Bay - Hayward, CA GPA:
Associate of Science: Business Administration, Expected in 06/2021 - Foothill College - Los Altos, CA GPA:
High School Diploma: , Expected in 06/2012 - Nipomo High School - Nipomo, CA, GPA:
Certifications
CPR Certified - June 2020
Foundations of Project Management, Google - April 2021
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