Office Administrator resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Ambitious Office Administrator well-versed in balancing priorities, meeting deadlines, and prioritizing multiple tasks under pressure. Talented problem-solver adept at managing workloads while greeting visitors, answering incoming phone calls and fulfilling requests and duties. Detail-oriented professional with hands-on experience with strong analytical skills to promote organizational success.

  • MS Office
  • Interpersonal Skills
  • Adaptability
  • Collaboration
  • Adobe Acrobat Software
  • Problem Solving
  • Administrative Support
  • Strong organization
  • Excellent attention to detail
  • Proactive Communicator
Work History
Office Administrator, 11/2018 - Current
Euronet Worldwide, Inc. Spring, TX,
  • Assisted 20 - 30 patients in completing all necessary forms and documents daily.
  • Scheduled, rescheduled and handled cancelled appointments for existing and new patients through Dentrix per provider availability.
  • Organized referrals to other medical specialists.
  • Prepared claim forms for dental insurance.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Documented patients' dental health information and medical history.
  • Maintained and managed patient records in compliance with security regulations.
  • Oversee onboarding for front associates.
  • Managed general anesthesia cases alongside provider to ensure high quality experience and communications between provider, anesthesiologist, and patient parents.
  • Efficiently introduced and created transition plan as office switched to digitized system.
  • Assist office managers to implement office management procedures, increasing training efficiency, team productivity and accuracy.
  • Oversee communications from dental specialists with providers, patient charts, and patient parents to ensure patient receives highest quality care.
  • Answer and screening 20 - 30 incoming calls daily
Client Service Coordinator, 08/2018 - 12/2020
Brown & Brown, Inc. Sarasota, FL,
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Managed over 50 incoming calls per day.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Introduced clients to available online resources and services to increase convenience.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Cultivated long-lasting client relationships based on trust and solid understanding of preventive care needs.
  • Actively recruited new clients through promotion of hospital services and social media presence.
  • Maximized number of patients seen by hospital team through productive and efficiently run communications and procedures.
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Educated clients about Optimum Wellness Plans, preventative care, and pet health needs.
  • Entered customer interaction details in PetWare to track requests, document problems and record solutions offered.
  • Assist clients with discharge documents and instructions, invoices, dispensing prescription items per veterinarian's instructions, and scheduling future appointments.
Store Support Supervisor, 10/2014 - 07/2018
Whole Foods Hilton Head Island, SC,
  • Assisted customers by answering questions and fulfilling requests.
  • Ensure all necessary breaks are given to team members.
  • Managed incoming customer service calls and redirected to proper departments, if necessary.
  • Communicate team concerns or attendance issues to Team Leader and/or Associate Team Leader
  • Assisted Store Leadership with overnight inventory cataloging
  • Consistently communicate and model WFM vision and goals
  • Complete product spoilage and transfer records, as needed
  • Fill in on any team as needed at discretion of leadership
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Assigned tasks to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Trained newly hired cashiers and cashier assistants with role and team expectations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Worked with management team to implement proper division of responsibilities.
Bachelor of Science: Business Administration, Finance, Expected in 06/2023
California State University - East Bay - Hayward, CA
Associate of Science: Business Administration, Expected in 06/2021
Foothill College - Los Altos, CA
High School Diploma: , Expected in 06/2012
Nipomo High School - Nipomo, CA,
  • CPR Certified - June 2020
  • Foundations of Project Management, Google - April 2021

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Resume Overview

School Attended

  • California State University - East Bay
  • Foothill College
  • Nipomo High School

Job Titles Held:

  • Office Administrator
  • Client Service Coordinator
  • Store Support Supervisor


  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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