office administrator resume example with 13+ years of experience
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Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Experienced and proactive Office Administrator offering eight years of progressive office settings serving Church, physicians office, and 501 C3 office needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Creative, energetic professional skilled in office administration, business communications, team collaboration. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Personable and dedicated Customer Service Representative with extensive experience in Church, Physician office as well as ministry industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Motivated Office Administrator with excellent leadership, project management and problem-solving abilities developed over eight years of progressive administrative experience. Well-versed in all clerical needs of fast-paced church office, and 501C 3 offices and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.
Motivated Office Administrator with eight years of experience offering office support in ministry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Outgoing Office Administrator with eight years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Well-rounded Office Administrator possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
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University Of California – Davis, CA
- Created memos, letters and other documents, fostering internal and external communication.
- Processed financial documents, contracts, expense reports and invoices.
- Interacted professionally with donors, volunteers and inside personnel, answering questions and responding to phone and email inquiries.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Produced thorough, accurate and timely reports of project activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Filtered emails based on importance and escalated issues to leadership.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
University Of Massachusetts Medical School – Mattapan, MA
- Delegated work to staff, setting priorities and goals.
- Recorded staff proceedings by preparing agendas and minutes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Interacted professionally with congregants, vendors and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved congregant inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality and conformance.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed service agreements with vendors, insurance companies and purchase orders to drive budget performance and meet schedule requirements.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Filtered emails based on importance and escalated issues to leadership.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Assigned work and monitored performance of project personnel.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various church benefits.
- Created memos, letters and other documents, fostering internal and external communication between staff, deacons and congregants
- Recruited and trained new employees to meet job requirements.
Dignity Health – San Francisco, CA
- Expanded territory by cold-calling retail leaders across product lines and upselling vendor partnerships.
- Adhered to company initiatives and achieved established goals.
- Presented products and services to prospective and existing customers to meet client needs.
- Listened to customer needs to identify and recommend best products and services.
- Created successful strategies to develop and expand customer sales.
- Demonstrated product features to align with customer needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Reduced process lags by training employees on best practices and protocols. Served as trainer for new employees.
- Identified customer needs by asking questions and advising on best solutions.
- Recruited, hired and trained new hires to optimize profitability.
Carolina Health Specialists – City, STATE
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Identified patients using proper procedures prior to specimen collection.
- Verified collection orders and communicated discrepancies to nurses.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Transported specimens following established protocol for temperature and light.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Conducted various blood tests and updated results into paper and electronic charts.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Compiled and submitted data for demographic research.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Upheld donor confidentiality throughout intake and collection process.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Prepared and packaged specimens for courier transport.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Labeled blood vials with critical information like time of collection, date and patient name.
Horry Georgetown Technical College - Conway, SC
JessicaHorry Georgetown Technical College - Conway, SC
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Resume Overview
School Attended
- Horry Georgetown Technical College
- JessicaHorry Georgetown Technical College
Job Titles Held:
- Office Administrator
- Office Administrator
- Sales Representative Team Leader
- Certified Phlebotomist
Degrees
- Certified Phlebotomist
- Some College (No Degree)
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