Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Dynamic administrative professional and leader with 5+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills. Meticulous to create exceptional communications, presentations and spreadsheets meeting diverse administrative needs. Dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.
Skills
ACCOUNTING
Meeting coordination
MS Office
Inbound Phone Call Handling
Managing Office Supply Inventory
Strategic Planning
Event Coordination
Budgeting
Processing expenses
Ethics-focused
Office management
Expense reporting
Administrative support
Office administration
Bookkeeping
Time management
Work History
07/2019 to CurrentOffice AdministratorFedex Cross Border | Defuniak Springs, FL,
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Effective correspondence management, document coordination and customer relations.
Maintained open communication with customers to foster positive relations and provide updates on any current projects or issues.
Assisted with coordination and hosting of company events.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Accomplished smooth rollouts by delivering technical knowledge to support customers, team members and company managers.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Organized international and domestic travel arrangements for up to staff members, including all transportation and hotel stays.
Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
Booked flights, car rentals and hotel accommodations for business travel for owner/ staff
Properly compiled and distributed reports and contracts, auditing data prior to shipping to promote accuracy.
Worked with upper management to complete complex projects on tight budgets within specific timelines.
Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Trained new employees on administrative procedures, company policies and performance standards.
Assisted in training temporary employees for special projects, ensuring readiness, service quality and efficiency.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Played key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Verified salaried and hourly employee time cards to prepare accurate weekly payroll.
Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Kept detailed records of supplies and equipment use to effectively budget and make orders for new supplies.
08/2016 to 06/2019ReceptionistGardant | Ottawa, IL,
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Kept reception area clean and neat to give visitors positive first impression.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Kept records to maintain data by entering and updating information.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Maintained building security by monitoring logbook and issuing visitor badges.
Wrote professional business documents
Sorted, received and distributed mail correspondence between departments and personnel.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Scheduled and confirmed appointments and meetings .
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Resolved customer problems and complaints by.
Supported various administrative duties by proofreading, transcribing and invoicing.
01/2017 to 04/2018Childcare Teacher's AssistantCountry Manor | MN, State,
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
Continually kept abreast of toy and child-related recalls and safety warnings.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Assessed babies and toddlers against established early childhood developmental milestones, preparing progress reports for each child.
Implemented curriculum to enhance classes with learning-focused activities.
Monitored students' academic, social and emotional progress and recorded in individual files.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Instructed children in health and personal habits, such as eating, resting and toileting.
Engaged with children on individual basis to build positive relationships and promote learning.
Promoted sensory development by providing access to different textures.
Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
12/2015 to 07/2016CashierGetgo | Bridgeville, PA,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Answered questions about store policies and concerns to support positive customer experiences.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Assisted customers by answering questions and fulfilling requests.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Operated cash register to record all transactions accurately and efficiently.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Increased sales by offering advice on purchases and promoting additional products.
Checked prices for customers and processed items sold by scanning barcodes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Educated customers on promotions to enhance sales.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Expected in 05/2016High School Diploma | Berwick High School, Berwick, LA, GPA:
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