office administrator resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Motivated Office Administrator with excellent leadership, project management and problem-solving abilities developed over 5 years of progressive administrative experience. Well-versed in all clerical needs of fast-paced medical offices and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.

  • Salesforce Management
  • Travel Coordination
  • Workforce Management
  • Office Supply Management
  • Expert in Microsoft Office
  • Team Building
  • Goal Setting
  • Work Planning and Prioritization
  • Scheduling and Coordinating
  • Administration and Reporting
  • Documentation and Reporting
  • MS Office
  • Customer Service
  • Computer Skills
  • Process Improvement
  • Shift Scheduling
  • Credit Card Payment Processing
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • 125 wpm Typing Speed
  • Adaptive Team Player
  • In-Store Support
  • Retail Sales Customer Service
  • High-Energy Attitude
  • Problem-Solving Abilities
  • Clean Driving Record
  • Valid Driver's License
  • Time Management
  • GPS Navigation
Office Administrator, 01/2022 to Current
Tk ElevatorBroadview Heights, OH,
  • Filtered emails based on importance and escalated issues to leadership.
  • Processed financial documents, contracts, expense reports and invoices.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Submitted claims to insurance companies and researched and resolved deJessicals and explanations of benefit rejections.
  • Worked with team members and leadership to identify and develop process improvements.
  • Input payment history and other financial data to keep customer accounts up-to-date in system.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Completed basic bookkeeping and document filing.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
Sales Associate, 10/2021 to 12/2021
FarfetchLos Angeles, CA,
  • Developed trusting relationships with customers by making personal connections.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
Delivery Driver, 10/2018 to 07/2019
Panera Bread CoBoulder, CO,
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Notified customers of delays to decrease calls to support.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Utilized street maps to plan and determine most efficient routes.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Education and Training
GED: , Expected in 05/2013 to College of The Albemarle - Elizabeth City, NC
: , Expected in to Strayer University - Washington, DC
: Social Work, Expected in to University of District of Columbia - Washington, DC,
  • Customer Service Professional Certificate
  • Microsoft Office Specialist (MOS)
  • Customer Service Representative Certificate

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Resume Overview

School Attended

  • College of The Albemarle
  • Strayer University
  • University of District of Columbia

Job Titles Held:

  • Office Administrator
  • Sales Associate
  • Delivery Driver


  • GED
  • Some College (No Degree)
  • Some College (No Degree)

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