Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Professional and well-rounded [Job Title] with superior clerical skills and [Industry] expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and travel arrangements. Motivated [Job Title] with [Number] years of experience offering office support in [Type] industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Flexible Office Administrator with [Number] years of experience and diverse background fulfilling needs outside typical clerical duties like accounting data entry and travel coordination. Accomplished event planner and executive assistant. Dedicated approach to implementing latest industry developments to best address staff and management needs.

  • Workforce Management
  • Salesforce Management
  • Travel coordination
  • Office supply management
  • Maintaining accounting ledger
  • Planning events
  • Microsoft Office
  • Budgetary Planning
  • Expense reporting
  • Training and coaching
  • Senior leadership support
  • Accounts payable and receivable
  • Banking operations
  • Project management
  • Data entry
  • Scheduling and calendar management
  • Invoicing and billing
  • Customer relations
  • Billing
01/2020 to Current
Office Administrator Filtration Group Nowata, OK,
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Monitored and tracked project performance data with [Type] spreadsheets to generate reports and keep management informed of important trends.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Monitored calendars and scheduled appointments based on [Job title] availability and established load limits.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Delivered in-depth research on accounts and contracts to assist sales team.
  • Processed financial documents, including contracts, expense reports and invoices.
  • Worked with vendors to obtain quotes, negotiate contracts and handle [Number] shipments per week.
  • Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Supervised payroll, electronic deposits and employee pay adjustments.
  • Reviewed and calculated payroll to promote timely disbursement of paychecks.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
09/2015 to 06/2017
PTO Treasurer College Hunks Hauling Junk And Moving Maumelle, AR,
  • Executed periodic budgeting and modeling to project monthly cash requirements.
  • Validated systems and procedures to support program implementation and streamline auditing processes.
  • Developed annual budget and compared actual expenses against projected budget.
  • Designed and formatted financial reports for internal and external users.
  • Maintained general ledger and chart of accounts, performed complex accounting functions such as journal entry preparation, account analysis, balance sheet reconciliation and preparation of quarterly financial statements.
  • Facilitated and completed annual financial statement audits and reviewed results.
  • Assured corporate income tax compliance to maintain accurate completion of corporate income tax returns, including application of favorable tax codes.
  • Coordinated and finalized quarterly and annual financial reporting packages.
  • Managed daily accounting operations, including closing, reporting and reconciliation functions.
  • Led annual financial audit and preparation of support for audited financial statements.
  • Maintained internal controls and safeguards for revenues, costs, budgets and expenditures.
09/2006 to 04/2011
Operations Manager Bally Total Fitness City, STATE,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Hired and trained crew members on standard operation procedures, customer relations and customer service.
  • Developed and led quality management systems, standards and compliance, including SOPs, good [Type] best practices, lean improvement programs and enforcement of company and regulatory requirements.
  • Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
  • Oversaw engineering team of [Number] members focused on continuous improvement processes.
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Educated customers on special pricing opportunities and company offerings.
Education and Training
Expected in 06/2021
Bachelor of Science: Business Administration
Azusa Pacific University - Azusa, CA

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Resume Overview

School Attended

  • Azusa Pacific University

Job Titles Held:

  • Office Administrator
  • PTO Treasurer
  • Operations Manager


  • Bachelor of Science

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