office administrator resume example with 8+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Quality-focused Nurse Supervisor with exceptional career managing clinical nursing functions and direct department activities. Experienced helping staff solve clinical issues and improving resource utilization. Superior work ethic with top strengths in problem solving and conflict management.

Highly skilled and enthusiastic professional with more than five years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

  • Office Management
  • Advanced Excel Spreadsheet Functions
  • Financial Operation
  • Operational Requirements
  • Research and Analysis
  • Delegation and Work Assignment
  • Data Analysis and Modeling
  • Administration and Operations
  • Administrative Arrangements
  • Leadership and Change Management
  • Operational Standards
  • Acute Rehabilitation
  • Patient Care
  • Financial Operations Oversight
  • Strong Clinical Judgment
  • Certified Clinical Supervisor
  • Quality Assurance
  • Treatment Planning
  • Staff Mentoring
Southeastern Louisiana University Hammond, LA Expected in : Business Administration And Management - GPA :
Delta College Covington, LA Expected in 05/2019 Nursing : - GPA :
  • BLS certification
  • Professional development completed in overlooking care and delegating work load.
Archbishop Hannan High School Madisonville, LA, Expected in 05/2008 High School Diploma : - GPA :
Work History
Swift Refrigerated - Office Administrator
Syracuse, NY, 12/2021 - 08/2022
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
  • Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
City Of Cincinnati, Oh - Nursing Supervisor
Cincinnati, OH, 07/2019 - 11/2021
  • Supervised staff of Number registered nurses, Number licensed practical nurses and Number certified nursing assistants.
  • Delegated tasks and provided leadership for Number nurses and support personnel.
  • Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
  • Provided direct nursing care to patients when personnel was short-staffed.
  • Confidently directed overall operation of nursing services and patient care.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Coordinated nursing care for patients and participated in patient and family education.
  • Maximized staff and patient protections by enforcing optimal disease prevention protocols.
Capital Senior Living - Clinical Care Coordinator
Dallas, TX, 04/2015 - 05/2017
  • Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
  • Created weekly schedules for nurses, taking into account sick days and vacation time.
  • Coordinated, monitored, assigned and documented patient and clinical care activities.
  • Implement new policies and educate staff on changes.
  • Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Managed emergency patients and handled patient treatment concerns.
  • Provided care and progress reports to patients.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Smartwatt Energy - Sales Executive
San Antonio, TX, 01/2012 - 03/2015
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

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Resume Overview

School Attended

  • Southeastern Louisiana University
  • Delta College
  • Archbishop Hannan High School

Job Titles Held:

  • Office Administrator
  • Nursing Supervisor
  • Clinical Care Coordinator
  • Sales Executive


  • Nursing
  • High School Diploma

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