Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Flexible and educated HR Assistant with 4 years of experience in human resources. Advanced knowledge of HR principles and procedures. Well-versed in processing hiring and exit paperwork and maintaining accurate files. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • HR policies
  • Recruitment
  • Computer literacy
  • Scheduling
  • Administrative support
  • Staff education and training
  • Documentation and control
  • Account Reconciliation
  • Database administration
  • New employee orientations
  • Administrative management
  • Client Service
  • Cash Handling
  • Cash register operation
  • Problem-solving skills
  • Multi-tasking strength
Work History
08/2020 to Current Office Administrator Filtration Group | Brookville, OH,
  • Delivered clerical support by handling range of routine and special requirements.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Reconciled account files and produced monthly reports
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Interacted with customers by phone, email or in-person to provide information.
08/2019 to Current Sales Associate Thermo Fisher Scientific Inc. | Rockwood, TN,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Manage over 100 customer calls per day
  • Processed product returns and assisted customers with other selections.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Achieved perfect attendance and on-time record.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
08/2018 to 02/2019 Human Resources Assistant Cintas Corporation | Durham, NC,
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Organized 20 new employee orientation schedules for all new hires.
  • Prepared monthly termination lists to be added to permanent records.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations.
  • Posted positions through approved recruitment channels.
  • Helped employees register for benefits programs using online portals.
  • Set up orientations and initial training for new employees.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Compiled employee records from individual departments to maintain central files.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Recruited and screened qualified potential employees.
09/2015 to 12/2017 Assistant Human Resources Officer Department Of Veterans Affairs | Danbury, CT,
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 20 new employees
  • Devised hiring and recruitment policies for 20-employee company.
  • Coordinated employee placements and administration.
  • Recruited, hired and oversaw 20 staff by overseeing job interviews, conducting exit interviews and leading onboarding sessions.
  • Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Recruited top talent to maximize profitability.
Expected in 09/2013 Associate of Arts | Human Resources Management Vancouver Career College, Surrey, BC, GPA:

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School Attended

  • Vancouver Career College

Job Titles Held:

  • Office Administrator
  • Sales Associate
  • Human Resources Assistant
  • Assistant Human Resources Officer


  • Associate of Arts

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