Office Administrator Resume Example
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OFFICE ADMINISTRATOR
Professional Summary
Personable and meticulous office administrator with background in sales and scheduling leveraging five years of experience improving effectiveness of workplace coordination and processes. Computer-literate professional adapts quickly to new software and programs with a steadfast commitment to promoting success through guidance and respectful active listening.
Skills
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Work History
07/2019 - CurrentOffice Administrator | Firstview - Marietta , GA
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Supported the scheduling and marketing departments with effective correspondence management, document coordination and customer relations.
- Worked with management to complete complex projects on tight budgets within specific timelines.
- Created and implemented filing and organizational systems to boost scheduling efficiency by 30%.
- Arranged meetings for office administrators and coordinated resources for use by all attendees.
- Transcribed meeting minutes for recordkeeping and submitted to management.
- Edited employee manual and standards of procedure documents to keep all company materials free of grammatical or spelling errors.
10/2016 - 03/2019Customer Service Assistant Supervisor | State Of Indiana - Bloomingdale , IN
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Worked closely with other departments to understand full scope of wholesale produce delivery and provide top-notch salesmanship to customers.
- Interpreted management directives to define and document administrative staff processes.
- Trained approximately six new sales assistants in one year.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Kept detailed track of sales and customer information using industry specific software, continuously updating data to maintain accuracy.
04/2014 - 10/2016Lead Cashier | New Leaf Community Markets, Inc. - Lake Oswego , OR
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Reviewed and resolved differences between accounting information and cash drawer.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
08/2012 - 04/2014Customer Service Specialist | Frost (Cullen/Frost Bankers) - Coppell , TX
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Researched issues to obtain appropriate answers to customer inquiries.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Monitored and balanced registers to maintain strong financial controls.
Education
07/2015Portland State University, CityBachelor of Arts: World Languages and Literatures
- Coursework in Teaching English as a Second Language (TESOL), linguistics and the German language.
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Resume Overview
School Attended
- Portland State University
Job Titles Held:
- Office Administrator
- Customer Service Assistant Supervisor
- Lead Cashier
- Customer Service Specialist
Degrees
- Bachelor of Arts : World Languages and Literatures
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