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Office Administrator Resume Example

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OFFICE ADMINISTRATOR
Professional Summary

Personable and meticulous office administrator with background in sales and scheduling leveraging five years of experience improving effectiveness of workplace coordination and processes. Computer-literate professional adapts quickly to new software and programs with a steadfast commitment to promoting success through guidance and respectful active listening.

Skills
  • Policy and procedure improvement
  • Technologies integration and adaptation
  • Schedule coordination and schedule management
  • Records-keeping and correspondence management
  • Customer relations management
  • Team collaboration and leadership
  • Data-driven and solutions-focused decision making
  • Staff management, training and development
Work History
07/2019 - CurrentOffice Administrator | Hot Diggity Dog Walking And Pet Sitting - Portland, OR
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Supported the scheduling and marketing departments with effective correspondence management, document coordination and customer relations.
  • Worked with management to complete complex projects on tight budgets within specific timelines.
  • Created and implemented filing and organizational systems to boost scheduling efficiency by 30%.
  • Arranged meetings for office administrators and coordinated resources for use by all attendees.
  • Transcribed meeting minutes for recordkeeping and submitted to management.
  • Edited employee manual and standards of procedure documents to keep all company materials free of grammatical or spelling errors.
10/2016 - 03/2019Customer Service Assistant Supervisor | United Salad Co. - Portland, OR
  • Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Worked closely with other departments to understand full scope of wholesale produce delivery and provide top-notch salesmanship to customers.
  • Interpreted management directives to define and document administrative staff processes.
  • Trained approximately six new sales assistants in one year.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Kept detailed track of sales and customer information using industry specific software, continuously updating data to maintain accuracy.
04/2014 - 10/2016Lead Cashier | Uwajimaya - Beaverton, OR
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
08/2012 - 04/2014Customer Service Specialist | REI - Portland, OR
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Monitored and balanced registers to maintain strong financial controls.
Education
07/2015Portland State University, Portland, ORBachelor of Arts: World Languages and Literatures
  • Coursework in Teaching English as a Second Language (TESOL), linguistics and the German language.
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Resume Overview

Companies Worked For:

  • Hot Diggity Dog Walking And Pet Sitting
  • United Salad Co.
  • Uwajimaya
  • REI

School Attended

  • Portland State University

Job Titles Held:

  • Office Administrator
  • Customer Service Assistant Supervisor
  • Lead Cashier
  • Customer Service Specialist

Degrees

  • Bachelor of Arts : World Languages and Literatures

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