Office Administrator Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Talented Administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Leveraging 15years, 7 years of excellence in a Nursing settings and competencies. Precise Office Administrator with 5 years of experience. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective Office Manager collaboration. Skilled at reorganizing offices for superior functionality.

  • Meeting coordination
  • MS Office
  • Inbound Phone Call Handling
  • Financial Services Support
Work History
Office Administrator, 01/2018 to Current
FirstviewAtlanta, GA,
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Supported 70 clients and84 caregivers with effective correspondence management, document coordination and customer relations.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Reconciled account files and produced monthly reports to keep Care time system and Owner of the business informed about office operations.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
  • Maintained 100 % accuracy while updating databases everyday
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Introduced locking in and out for caregiver's improve both client and employee relations.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Office Manager, 04/2015 to 01/2016
DanaherNew Brunswick, NJ,
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Handled all incoming business and client requests for information.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Compared vendor prices and negotiated for optimal savings.
  • Employed interpersonal communication when leading cross-divisional teams.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Coached new hires on company processes while managing well over 50 employees to achieve maximum production.
Certified Nursing Assistant, 10/2005 to 03/2015
Omni HotelsIndianapolis, IN,
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers and social workers.
  • Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
  • Maximized staff and patient protections by enforcing optimal disease prevention protocols.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
  • Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
  • Educated patients and families on treatment procedures and answered questions for thorough home care plans.
  • Confidently directed overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
  • Provided direct nursing care to patients when personnel was short-staffed.
  • Maintained strong commitment to patient care through dedicated case management and treatment delivery.
  • Updated patient charts using [Software] with data such as medications to keep records current and support accurate treatments.
  • Supported patient needs by researching and recommending various types of individualized care plans.
  • Developed guidelines to improve communication with contractors, ensuring compliance with different requirements by agency.
  • Introduced and improved programs for preventive and rehabilitative nursing procedures.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
Certificate of Completion: Bathing, Feeding, Dressing, Dispersing Medication , Expected in 03/1994
Stop Vocational School of Nursing - Norfolk, VA,
Certificate of Completion: Studying All Types of Medication, Expected in 03/2003
ACT Pharmacy School of Medication - Portsmouth, VA,
Certificate of Completion: Ostomy Training, Expected in 09/2017
Joy Home Health - Chesapeake, VA,
Certificate of Completion: Health Administration, Expected in 09/2018
Long Term Care LLC - Chesapeake, VA,
Training other Home Health Agencies

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Resume Overview

School Attended
  • Stop Vocational School of Nursing
  • ACT Pharmacy School of Medication
  • Joy Home Health
  • Long Term Care LLC
Job Titles Held:
  • Office Administrator
  • Office Manager
  • Certified Nursing Assistant
  • Certificate of Completion
  • Certificate of Completion
  • Certificate of Completion
  • Certificate of Completion