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Office Administration/Surgery Scheduler Resume Example

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OFFICE ADMINISTRATION/SURGERY SCHEDULER
Professional Summary

More than 10 years experience in Healthcare Administration as well as strong knowledge of medical terminology and insurance plans. Creative and strong problem-solving skills to handle issues related to staff and administrative duties. Effective communication and interpersonal skills to build and maintain strong relationships with healthcare personnel as well as with patients, families, and visitors.

Skills

Medical Office Administration: Customer Service Skills with experience in planning, organizing, implementing, facilitating, interviewing, counseling and verbal and written communications.

Work History
Office Administration/Surgery Scheduler01/2019 to 12/2019
Savannah Vascular Institute – Savannah, Ga.
  • Creating, maintaining, and entering and updating information/documents into database.
  • Performed office duties, scheduled office appointments for 13 physicians.
  • Scheduled office/hospital, O/R cases for highest volume physician in clinic.
  • Traveled to satellite offices.
  • Verified insurance for Private, Medicare, Medicaid,VA, prior to procedures.
  • Appealed insurance denials.
  • Managed and expedited hospital/dialysis orders.
  • Handled incoming calls and other communications.
  • Obtained pertinent data, medical clearance from Cardiac physicians prior to patients procedure.
  • Managed Physicians calendar regarding Procedures and hospital, O/R cases.
  • Coordinated with partnered physicians and their schedule regarding assisting cases with pointed primary physician, as needed.
Medical Office Administration/Marketing Liaison12/2005 to 06/2015
Hanger Clinic – Savannah, Ga.
  • Billed Insurance claims, appealing insurance denials, transcribing treatment notes from Orthotist and Prosthetist.
  • Managed 50 plus calls daily, email and mail traffic, hospital orders, customer service
  • Performed general accounting duties, Durable Medical Equipment and Prosthetic coding and pricing.
  • Marketed/Presented Orthotics and Prosthetics, Pediatrics cranial helmets to new and existing medical facilities.
  • Provided lunch while meeting with new and existing Doctors and staff.
Office Adminstration/Advertising Coordinator01/2001 to 12/2005
Cora Bett Thomas Realty Savannah,Ga – Savannah, GA
  • Advertising Cora Bette Thomas properties with various publishing companies.
  • Submitted Real Estate listing information with property photos to publishing companies for printing.
  • Coordinated with Publishing Representatives to review listings with photos to edit any necessary changes before Advertised.
  • Assisted potential customers with availability of listed properties and coordinated showing of properties for Real Estate Agents.
  • Generated reports of properties for 30 Real Estate Agents and assisted with selling agreements and contracts.
  • Managed meetings, communicated with potential buyers and renters regarding available properties.
  • Budgeted and Invoicing.
  • Ordered, reviewed and revised special material for projects.
  • Compiled weekly time reports.
  • Managed meetings, communicated with potential buyers, renters with exceptional client service.
  • Increased customer/client satisfaction and repeat business through pursuit of resolutions to problems arising from service , protecting company reputation and loyal client base.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Developed team communications and information for weekly meetings.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Worked with owner/agents to resolve issues, improve operations and provide exceptional customer service.
  • Saved by researching and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems.
  • Designed timelines for services to customers and alerted them of changes or updates frequently to uphold satisfaction.
  • Handled customer satisfaction issues by acting as liaison between buyers, renters, agents.
  • Designed timelines for services to customers and alerted them of changes or updates frequently to uphold satisfaction.
Education
Savannah Technical College- Savannah, Ga.
N/aArmstrong Atlantic University- Savannah, Ga.
High School Diploma1987Jenkins High School- Savannah, Ga
Additional Information

Computer Experience: MS Word, MS Access, MS Publisher, MS Excel, Power Point, Word Perfect, Quick Books, JD Edwards, EMR

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Resume Overview

Companies Worked For:

  • Savannah Vascular Institute
  • Hanger Clinic
  • Cora Bett Thomas Realty Savannah,Ga

School Attended

  • Savannah Technical College
  • Armstrong Atlantic University
  • Jenkins High School

Job Titles Held:

  • Office Administration/Surgery Scheduler
  • Medical Office Administration/Marketing Liaison
  • Office Adminstration/Advertising Coordinator

Degrees

  • N/a
    High School Diploma 1987

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