office administration manager resume example with 12 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Experienced Office Administrator/Assistant/Accounting with 10+ years of progressive administrative experience and natural leadership talents. Knowledgeable about the customer service industry, as well as accounting, and the processes of each. Very proficient in Quickbooks, Microsoft, and Excel. Excellent financial, clerical, and team management abilities. Incredibly creative, and energetic. Professionally skilled in office administration, business communications, team collaboration, and qualitative and quantitative analysis. Proven to bring streamline complicated operations in a fast-paced environment. Offers customer assistance and provides team support, as well as offers dependability in AR and AP.

  • Office supply management
  • Call handling
  • Appointment setting
  • Client relations
  • Mail routing
  • Payment collection
  • File and data retrieval systems
  • Accounts payable and receivable
  • Scheduling and calendar management
  • Data entry
  • Customer service
  • Organizational skills
  • People skills
  • Relationship building
  • Lead generation
  • Issue and conflict resolution
  • Communication
  • Problem resolution
  • Flexible schedule
  • Workforce Management
  • Maintaining accounting ledger
  • Key accounts and territory management
Education and Training
Paris Junior College Paris, TX, Expected in 02/2023 Certificate in Transcribing And Digital Court Reporting : - GPA :
White Castle - Office Administration Manager
Queens Village, NY, 07/2013 - Current
  • Developed and administered department budgets.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Processed financial documents, contracts, expense reports and invoices.
  • Filtered emails based on importance and escalated issues to leadership.
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
  • Automated office operations by managing client correspondence and data communications.
  • Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
  • Coordinated onsite training events with outside vendors and online webinars.
  • Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Produced thorough, accurate and timely reports of project activities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
Hilton Corporate - Guest Assistance Specialist
City, STATE, 05/2012 - 06/2013
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
Grandbury Restaurant Solutions - Receptionist Administrator
City, STATE, 03/2010 - 05/2011
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Performed data entry and other administrative tasks to support departments.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Screened and responded to emails, messages and other correspondence, freeing up senior management.
  • Received parcels, routed mail and opened packages for staff.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Displayed professional standards at reception desk to impress visitors.
  • Maintained office supply inventory and placed orders to meet demand.
  • Obtained and processed payments from clients for products and services.
  • Managed office cleaning and sanitizing to comply with infection control protocols.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Interpreted and explained work procedures and policies to brief staff.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.

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Resume Overview

School Attended

  • Paris Junior College

Job Titles Held:

  • Office Administration Manager
  • Guest Assistance Specialist
  • Receptionist Administrator


  • Certificate in Transcribing And Digital Court Reporting

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