Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Dedicated employee good team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling deliveries, optimizing routes and prioritizing jobs. Capable of opening, delegating and closing tickets with speed and accuracy. with broad background, including management, customer service and general warehouse operations. Vast experience in all aspects of loading and transporting materials.
Skills
Adjusting routes
Monitoring field personnel
Delegating work
Delivery procedures
Improving operations
Service planning
Customer relationship management
Training new hires
Schedule coordination
Data entry
Database maintenance
CPR certified
Customer service-oriented
Flexible schedule
First aid certified
Hazardous Materials Endorsement
Experience
04/2016 to 11/2019Office Administration ManagerWhite Castle | Dolton, IL,
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of over 75 invoices monthly.
Interfaced with customers to bring accounts current with suitable repayment plans.
Monitored multiple databases to keep track of all company inventory.
Planned and executed The move from a paper system to a virtual system and did this in half the expected date.
Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Accurately and efficiently responded to over 45 daily requests.
Scheduled and dispatched over 25 daily roadside assistance calls based on caller locations and available employees.
Kept detailed and updated records of calls in physical and electronic databases.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Tracked all changes in computer system to keep records current and accurate.
Provided dispatch support for roadside assistance calls.
08/2015 to 11/2016Tier 2 Support TechnicianTpx Communications | San Diego, CA,
Assessed customer needs and goals through communication and system evaluations to modify existing databases for personalized customization.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
08/2006 to 11/2013Front Lanes ManagerMultnomah Education Service | Portland, OR, QuipcoClaire
Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Taught junior employees how to meet operational and sales goals with proactive strategies.
D esntocking[Action].
Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
Built and maintained effective working relationships with peers and upper management.
09/2004 to 11/2008Educational AssistantHarpsters Homeroom | City, STATE,
Monitored students After and before school, As well as on the playground and to supervise, enforce rules and support lead teacher.
Marked homework assignments, tests and special projects.
Ensure a after school snack that was fun and nutritious.
Conducted special assessments and tutoring sessions to support individual student needs.
Promoted student learning by providing individualized and small group support to reinforce classroom topics.
Cleaned and organized daycare, materials, and supplies for maximum efficiency.
Helped students master learning concepts through one-on-one and small group tutoring.
Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
Education and Training
Expected in 05/2007High School Diploma | Arvada High School, Arvada, CO, GPA:
Expected in | Business CommunicationsMetropolitan State University of Denver, Denver, COGPA:
Accomplishments
Named “Employee of the Month” in October 2013 at Target.
Protective Services - Applied safety procedures and policies at all companies but was also assets protections at Target.
Competitive Analysis - Performed competitive analysis to make recommendations for future company growth.
Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
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