I'm a highly enthusiastic customer service professional with two years client interface experience.A customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. I am also a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
I am multi-task-orientated, performance driven, hard-worker. I love being in detail-orientated situations. I can stay focused for long periods of time, and responsible for anything given to me. I'm dependable and will give 100% on every task.
Core Strengths
Strong organizational skills
Sharp problem solver
Energetic work attitude
Large cash/check deposits expert
Telephone inquiries specialist
Customer service expert
Telecommunication skills
Opening/closing procedures
Customer service
Data entry
Email
Filing
Internet research
Letter and Memos
Microsoft Outlook
Microsoft Power-Point
Microsoft Word
Organizational Skills
Proofreading
Scheduling
Telephone Skills
Type 50 WPM
Accomplishments
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Assistance
Worked with company systems such as Vin Solutions and diligently completed all assigned tasks, working overtime as needed.
Work Experience
Office Administration, 07/2014 to 09/2014 Anheuser-Busch Inbev – Los Angeles, CA,
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Assisted customers with store and product complaints.
Assisted customers in finding out-of-stock items.
Cashier/CSS, 09/2014 to 2015 Fairview Health Services – Forest Lake, MN,
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Answered product questions with up-to-date knowledge of sales and store promotions.
Answered phone calls, set up appointments, and signed patients in when they arrived.
Gave patients paperwork to fill out, entered information into computer system, and assisted patients into the exam room.
Receptionist, 2015 to 02/2015 Motion Recruitment – Sherman Oaks, CA,
Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Provided ongoing guest service, including giving fashion advice.
Maintained cleanliness and presentation of stock room and production floor.
Directed calls to appropriate individuals and departments.
Built long-term customer relationships and advised customers on purchases and promotions.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Helped drive sales goals and achieve monthly quotas.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Routinely answered customer questions regarding merchandise and pricing.
Asked open-ended questions to assess customer needs.
Learned, referenced and applied product knowledge information.
Replenished supplies, bags and other materials at each cash wrap.
Folded and arranged garments in attractive displays.
Set up and explained new membership contracts.
Recommended alternative items if product was out of stock.
Office Receptionist, 02/2015 to 03/2015 Sandestin – Santa Rosa Beach, FL,
Entered invoices into system
Organized old/new files into filing cabinets.
Compiled papers for employer.
Answered phone calls and took notes for Office Manager.
Cleaned office and bathrooms.
Communicated all merchandise needs or issues to appropriate supervisors.
Internet Specialist, 04/2015 to 07/2015 Riser Nissan – City, STATE,
Addressed 30 website inquiries per day, converting 30 into renewal customers.
Organized weekly sales reports for the sales department to track product success.
Called new and old clients to schedule appointments.
Handed out new internet inquiries to salesmen. And kept up with their schedules and appointments.
Went through old files and contacted previous clients.
Cleared out tasks and calls for salesman as well as my own.
Educational Background
High School Diploma: , Expected in 2012 Grace Christian Academy - Flower Mound, Tx. GPA:
College Prepatory
: Music, Expected in Champion Baptist College - Hot Springs, AR GPA:
Additional Information
I'm a quick learner and can remember any information thats necessary.
I've volunteered as a teacher my senior year of highschool. I love working with younger children and helping to shape their minds.
I love getting to know people, and having a relationship with them to further help them in the future when necessary.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
