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Office Administration Resume Example

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OFFICE ADMINISTRATION
Career Overview

I'm a highly enthusiastic customer service professional with two years client interface experience.A customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. I am also a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

I am multi-task-orientated, performance driven, hard-worker. I love being in detail-orientated situations. I can stay focused for long periods of time, and responsible for anything given to me. I'm dependable and will give 100% on every task.


Core Strengths

Strong organizational skills

Sharp problem solver

Energetic work attitude

Large cash/check deposits expert

Telephone inquiries specialist

Customer service expert

Telecommunication skills

Opening/closing procedures
  • Customer service
  • Data entry
  • Email
  • Filing
  • Internet research
  • Letter and Memos
  • Microsoft Outlook
  • Microsoft Power-Point
  • Microsoft Word
  • Organizational Skills
  • Proofreading
  • Scheduling
  • Telephone Skills
  • Type 50 WPM
Accomplishments
  • Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Customer Assistance
  • Worked with company systems such as Vin Solutions and diligently completed all assigned tasks, working overtime as needed.
Work Experience
08/2014 to 10/2014
Office Administration Pier 1 Imports - Hot Springs, AR
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Assisted customers with store and product complaints.
  • Assisted customers in finding out-of-stock items.
10/2014 to 01/2015
Cashier/CSS Dick's Sporting Goods - Hot Springs, AR
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Answered phone calls, set up appointments, and signed patients in when they arrived.
  • Gave patients paperwork to fill out, entered information into computer system, and assisted patients into the exam room.
01/2015 to 03/2015
Receptionist Rose Eye Clinic - Hot Springs, AR
  • Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Provided ongoing guest service, including giving fashion advice.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Folded and arranged garments in attractive displays.
  • Set up and explained new membership contracts.
  • Recommended alternative items if product was out of stock.
03/2015 to 04/2015
Office Receptionist Arkansas Land and Equipment - Hot Springs, AR
  • Entered invoices into system
  • Organized old/new files into filing cabinets.
  • Compiled papers for employer.
  • Answered phone calls and took notes for Office Manager.
  • Cleaned office and bathrooms.
  • Communicated all merchandise needs or issues to appropriate supervisors.
05/2015 to 08/2015
Internet Specialist Riser Nissan - Hot Springs, AR
  • Addressed 30 website inquiries per day, converting 30 into renewal customers.
  • Organized weekly sales reports for the sales department to track product success.
  • Called new and old clients to schedule appointments.
  • Handed out new internet inquiries to salesmen. And kept up with their schedules and appointments.
  • Went through old files and contacted previous clients.
  • Cleared out tasks and calls for salesman as well as my own.
Educational Background
2012
High School Diploma Grace Christian Academy - Flower Mound, Tx.

College Prepatory
Music Champion Baptist College - Hot Springs, AR
Personal Information
  • I am fluent in American Sign Language
  • I have great people skills and will talk to anyone
  • I can organize filing cabinets, offices, and work spaces any way that's preferred.
  • I will get any task done given to me, and done to my fullest ability.
  • I can work a computer, printer, fax machine, and telephones.
  • I'm good with taking notes and passing on information to higher employees when needed.
Additional Information
  • I'm a quick learner and can remember any information thats necessary.
  • I've volunteered as a teacher my senior year of highschool. I love working with younger children and helping to shape their minds.
  • I love getting to know people, and having a relationship with them to further help them in the future when necessary.
Skills
  • Cash handling
  • Professional and friendly
  • Multi-tasking
  • Computer Proficiency
  • Coordination
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Resume Overview

Companies Worked For:

  • Pier 1 Imports
  • Dick's Sporting Goods
  • Rose Eye Clinic
  • Arkansas Land and Equipment
  • Riser Nissan

School Attended

  • Grace Christian Academy
  • Champion Baptist College

Job Titles Held:

  • Office Administration
  • Cashier/CSS
  • Receptionist
  • Office Receptionist
  • Internet Specialist

Degrees

  • High School Diploma
    Music

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