Office Administration Resume Example
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OFFICE ADMINISTRATION
Career Overview
I'm a highly enthusiastic customer service professional with two years client interface experience.A customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. I am also a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
I am multi-task-orientated, performance driven, hard-worker. I love being in detail-orientated situations. I can stay focused for long periods of time, and responsible for anything given to me. I'm dependable and will give 100% on every task.
Core Strengths
Strong organizational skills Sharp problem solver Energetic work attitude Large cash/check deposits expert Telephone inquiries specialist Customer service expert Telecommunication skills Opening/closing procedures |
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Accomplishments
- Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Customer Assistance
- Worked with company systems such as Vin Solutions and diligently completed all assigned tasks, working overtime as needed.
Work Experience
08/2014 to 10/2014
Office AdministrationCompany Name - City, State
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
- Assisted customers with store and product complaints.
- Assisted customers in finding out-of-stock items.
10/2014 to 01/2015
Cashier/CSSCompany Name - City, State
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Answered phone calls, set up appointments, and signed patients in when they arrived.
- Gave patients paperwork to fill out, entered information into computer system, and assisted patients into the exam room.
01/2015 to 03/2015
ReceptionistCompany Name - City, State
- Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Provided ongoing guest service, including giving fashion advice.
- Maintained cleanliness and presentation of stock room and production floor.
- Directed calls to appropriate individuals and departments.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Helped drive sales goals and achieve monthly quotas.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Routinely answered customer questions regarding merchandise and pricing.
- Asked open-ended questions to assess customer needs.
- Learned, referenced and applied product knowledge information.
- Replenished supplies, bags and other materials at each cash wrap.
- Folded and arranged garments in attractive displays.
- Set up and explained new membership contracts.
- Recommended alternative items if product was out of stock.
03/2015 to 04/2015
Office ReceptionistCompany Name - City, State
- Entered invoices into system
- Organized old/new files into filing cabinets.
- Compiled papers for employer.
- Answered phone calls and took notes for Office Manager.
- Cleaned office and bathrooms.
- Communicated all merchandise needs or issues to appropriate supervisors.
05/2015 to 08/2015
Internet SpecialistCompany Name - City, State
- Addressed 30 website inquiries per day, converting 30 into renewal customers.
- Organized weekly sales reports for the sales department to track product success.
- Called new and old clients to schedule appointments.
- Handed out new internet inquiries to salesmen. And kept up with their schedules and appointments.
- Went through old files and contacted previous clients.
- Cleared out tasks and calls for salesman as well as my own.
Educational Background
2012
High School DiplomaGrace Christian Academy - City, State
College Prepatory
MusicChampion Baptist College - City, State
Personal Information
- I am fluent in American Sign Language
- I have great people skills and will talk to anyone
- I can organize filing cabinets, offices, and work spaces any way that's preferred.
- I will get any task done given to me, and done to my fullest ability.
- I can work a computer, printer, fax machine, and telephones.
- I'm good with taking notes and passing on information to higher employees when needed.
Additional Information
- I'm a quick learner and can remember any information thats necessary.
- I've volunteered as a teacher my senior year of highschool. I love working with younger children and helping to shape their minds.
- I love getting to know people, and having a relationship with them to further help them in the future when necessary.
Skills
- Cash handling
- Professional and friendly
- Multi-tasking
- Computer Proficiency
- Coordination
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Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Typos
Resume Overview
School Attended
- Grace Christian Academy
- Champion Baptist College
Job Titles Held:
- Office Administration
- Cashier/CSS
- Receptionist
- Office Receptionist
- Internet Specialist
Degrees
- High School Diploma
Music
