office referrals and authorizations specialist resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

20 years in Office administration. Scheduling, Referrals, Testing and procedure Authorizations, Medication Prior Authorizations, Customer Service and medical billing. I am well versed in EMR use and implementation, Medical terminology and disease states. I excel at Navigating complicated insurance regulation to obtain positive outcomes for patients.

  • Customer Service
  • Supply Ordering
  • Schedule Coordination
  • Team Building
  • Handling Customer Complaints
  • Medical Charting
  • Quality Assurance
  • Decision Making
  • Medical Report Preparation
  • Organization and Time Management
  • Critical Thinking
  • Time Management
  • Problem Solving
  • Equipment Troubleshooting and Maintenance
  • Appointment Scheduling
  • Team Management and Supervision
  • Complex Problem Solving
  • Verbal and Written Communication
  • Data Entry Software
  • Administrative Tasks
  • Advising Patents
  • HIPAA Compliance
  • Office Management
  • Friendly and Relatable
  • Payment Scheduling and Collection
  • Data Management
  • EHR Software
  • Diligent Follow Through
  • Remote Work Coordination
  • Patient Billing
  • Data Entry
  • Computer Proficiency
  • Documentation Review
  • Research and Analysis
  • Pharmacy Correspondence
  • Insurance Forms
  • Multitasking and Prioritization
  • Patient Referral
  • Employee Scheduling
  • Insurance Authorizations
  • Prescription Refills
  • Office Coordination
  • Collaboration and Teamwork
  • Adaptable and Flexible
  • Attention to Detail
  • Patient Eligibility Requirements
Work History
Office ,Referrals and Authorizations Specialist, 02/2001 to Current
Blackstone Shooting SportsCharlotte, NC,
  • Linked families to relevant community support to meet non-medical needs.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Scheduled appointments with specialists on behalf of clients.
  • Coordinated with medical staff and patients to find cost-effective options for all services.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Leveraged advanced skills and training to support operational needs of multiple departments.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Received, screened and routed incoming calls.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Assisted clients in locating resources that accepted various insurances.
  • Managed Multiple-office employees , supervising workers and enhancing productivity and efficiency.
  • Verified insurance benefits and eligibility for medical procedures / studies before referring clients.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Built professional relationships with service providers.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Optical Fabrication Specialist, 01/1995 to 01/2001
US ArmyCity, STATE,
  • Performed required maintenance on all equipment to enable readiness for project use.
  • Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
  • Supervised 3 subordinates and offered specific recommendations to improve work quality.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
  • Received and processed both written and verbal instructions, prints and work orders.
Range Supervisor, 06/1992 to 01/2001
Florida Army National GuardCity, STATE,
  • Observed safety protocols and guidelines at all times, especially in Live Fire Range facility's for monitoring, providing optimal protection for everyone.
  • Managed Base resources by running and clearing Ranges for training use.
  • Set up and verified functionality of safety equipment.
  • Prepared production documents such as standard operating procedures, and rules and regulations.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Resolved problems, improved operations and provided exceptional service.
Stocker Associate, 01/1990 to 01/1992
Winn Dixie SupermarketCity, STATE,
  • Collaborated with backroom and receiving team, working shifts to support inventory fulfillment goals.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Took on customer service duties as needed, contributing with others to achieve customer service.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Unloaded arriving product stock and moved to store display areas.
: Optical Fabrication, Expected in 04/1994
US Army Medical Equipment And Optical School - Denver, CO,
High School Diploma: , Expected in 06/1993
Clay High School - Green Cove Springs, FL

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Resume Overview

School Attended

  • US Army Medical Equipment And Optical School
  • Clay High School

Job Titles Held:

  • Office ,Referrals and Authorizations Specialist
  • Optical Fabrication Specialist
  • Range Supervisor
  • Stocker Associate


  • High School Diploma

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