Adaptable healthcare administrator accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment.
Strong presentation skills
Planning and development
Promotes positive behavior
Quality improvement competency
Attention to detail
Executive presentation development
Top-rated sales performance
01/2013 to 06/2015
Occupational Health and Safety SpecialistU.S. Naval Hospital, Okinawa
Manager of the Enterprise Safety Application Management System (Navy's health and safety program) Oversee safety compliance training for over 1,500 hospital employees Review and approval of critical systems change requests, site SOPs, test methods and specifications ensure regulatory reporting requirements are met Held an active role with the Safety Department in preparation of The Joint Commission survey (August 2014) Zero findings were reported for my management program during Joint Commission survey Abide by OSHA regulations to promote workplace safety and health Extensive experience in quality assurance and regulatory affairs work environments Assist in monthly hospital inspections to remain in compliance with Navy Safety and Occupational Health Program Manual Schedule and record Navy Safety and Occupational Health (NAVHOSH) training Conducted 52 weekly occupational safety briefs to new employees and active duty members of hospital safety standards, policies, and procedures High skills in maintaining professional relationships with all levels of staff Outstanding analytical and problem-solving abilities.
Developed and produced all office flyer notifications for important policy changes, office news and events.
Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
Performed monthly inventory and maintained office and medical supply counts.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
Interpreted and communicated new or revised policies to staff.
Strategically planned methods to achieve operational goals and targets.
Understands complex business-related legal documents including supply agreements, acquisition/sale agreements, joint venture agreements, service and vendor related agreements Maintained over 150 hospital contract records, minute books, filings and maintained entity history Generated various reports for audits and/or internal meetings Maintained project files and kept all matters updated and current Managed the preparation and submittal of specified contract proposals Reviewed and prepared documents which address the customer and company requirements Ensured timely submission of contract proposal Scheduled yearly contract reviews to make sure all 150 hospital contracts were up to date High skills in maintaining professional relationships with all levels of staff Outstanding analytical and problem-solving abilities Held various executive assistant duties.
Reviewed customer survey information to prioritize areas of improvement.
Routinely collaborated with department managers to correct problems and improve services.
Introduced, negotiated and implemented new projects to expand scope of engagement.
Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
01/2009 to 01/2012
Property and Casualty Insurance SpecialistState Farm Insurance
Specialized in policies such as auto, home and life insurance Known as a professional insurance specialist who combines solid successful insurance sales record with thorough knowledge of insurance products Demonstrated exceptional sales ability and strong interpersonal skills Sold insurance using a persuasive, positive and confident approach Generated new leads from field activity and actively followed up on referrals Achieved sales targets on a month-by-month basis Monitored insurance claims, maintained customers' records and handled policy renewals Reviewed and resolved customer complaints within stipulated time period Accomplishments Since implementing a new safety management system known as ESAMS, I have personally trained 325 hospital supervisors in a classroom setting and given 30 one-on-one supervisors training.
I solely manage, train, and support the new safety management system and have significantly raised the compliance rate by 20% since its implementation in 2012.
Created and maintained computerized record management systems to record and process data and generate reports.
Calculated premiums and established payment methods for sales.
Met with an average of [Number] walk-in policyholders to address and resolve complaints.
Negotiated new and renewal production goals with business development manager.
Calculated quotes and educated potential clients on insurance options.
Reported policy changes and company conditions affecting customer satisfaction.
Bachelor of Science: Healthcare Administration Information Systems University of Phoenix - Tempe, AZ Healthcare Administration Information Systems
Certified Nursing Assistant:
High School Diploma: William Rainey Harper College - Palatine, IL
Barrington High School - Barrington, IL
Highly skilled Healthcare Administrator with previous experience as an Occupational Health and Safety Assistant and Contract Specialist. Strongly reliable and focused specialist with great depth of experience in regulation review and evaluation. Superb multi-tasker able to handle multiple projects efficiently and accurately. Effective independent worker as well as excellent coordinator with other members of a healthcare team.