nvidia enterprise solution specialist resume example with 7+ years of experience
Based on my training & Certificates, I have gained the knowledge and confidence
to work as VMware Engineer, System Administrator or System Engineer, looking forward to work in a professional environment where I can make a positive impact on my personal and professional levels, and continue to learn and grow in the IT field.
- NVIDIA vGPU
- Active Directory
- Exchange
- Linux
- VMware vsphere
- VDI
- VCAP
- VCIX
- SharePoint Administration
- ManageEngine ServiceDesk Plus
- MCSE
- Hyper-v
- Backup
- Storage
- Veeam Backup
- CCNA
- Cisco Wireless controller
- Azure
- Symantec Antivirus
- Firewall- Sophos, Fortigate and Pfsense
- VMware Certified Advanced Professional - Desktop and Mobility Design 2020
- VMware Certified Professional - Desktop and Mobility 2020
- VMware Certified Implementation Expert 6.5 ā Data Center Virtualization
- VMware Certified Advanced Professional 6 - Data Center Virtualization Deployment
- ITILĀ® Foundation Certificate in IT Service Management
- MCSE: Designing and Deploying Microsoft Exchange Server 2016
- Microsoft Certified Solutions Associate : Windows Server 2016
- Microsoft Certified Solutions Associate: Office 365
- MCSE Cloud and infrastructure
- Veeam Technical Sales Professional (VMTSP) V9
- MCSA: Windows Server 2012
- Microsoft Certified Solutions Expert Server Infrastructure
- Microsoft Specialist Server Virtualization with Windows Server Hyper-V and System Center Specialist
- CCNA Routing & Switching
- CCNA Security
- VMware Certified Professional 6 Data Center Virtualization
- VMware Certified Professional 6 Network Virtualization
Waltham, MA, 08/2019 - Current
- Take ownership and drive customer issues from inception to resolution
- Document customer interactions and better enhance our knowledge base
- Actively work with customers and develop internal relationships to bring to bear NVIDIA's internal expertise
- Participate in the creation, maintenance and versioning of documentation related to enterprise support processes, procedures and associated guidelines.
- Bring independent analysis, communication and problem-solving to customer escalations
L2/L3 troubleshooting vGPU/NVIDIA GRID system issues
- Work with 3rd Party Partner (Citrix, VMware, etc) Level 4 support organizations
- Track, file new bugs and reproduce customer issues
- Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues
Waltham, MA, 04/2018 - 05/2019
- Administrating Exchange 2010 , 2013
- Design, Configure, and troubleshoot VMware ( ESXI , vCenter , vSphere Client ,VDP)
- Manage and setup NAS and SAN storageāÆ
- Manage backups of all servers and databases
- Domain Controllers [AD, GPO, DNS,WDS,WSUS, DHCP]āÆ
- Administrating SharePoint 2010 , 2016
- Managing Symantec Endpoint Protection
- Administrating Veeam Backup , Veritas Backup Exec
- PRTG , ManageEngine ServiceDesk plus
- Administrating Sophos XG , UTM Firewall
- Managing HP Servers
- Administrating Microsoft Communicator 2007 R2
- Delivering SharePoint End user and administration training.
- Troubleshooting mobile devices ios , android windows phone.
- Deliver training to my colleagues regarding the above projects.
- Projects
Chicago, IL, 04/2016 - 03/2018
ā¢ Installed, Managed and configured
o Windows Server 2003, 2008, 2012 ,2016.
o Symantec Endpoint Protection Manager.
o Symantec Backup Exec.
o Exchange 2013 .
o Vcenter , vSphere client .
ā¢ Responsible for IT Solution and projects on the companyās Users And external customers.
ā¢ Implementing and Troubleshooting CCTV System, Finger Prints and Printers to the Customers
ā¢ Provide Technical assistance and support for incoming queries.
ā¢ Monitoring and maintaining computer systems and networks .
ā¢ Veeam Backup , Vmware Esxi , Vmware Vsphere , Vcenter , Hyper-v .
ā¢ Network Printers , Finger print , Face Recognition , Door Lockdown , DC , DNS , WDS , WSUS , Print Server , DHCP , Cisco Call Manager Administrator.
Middletown, CT, 02/2016 - 04/2016
ā¢Provide Technical Assistance and Support to the End User .
ā¢Install and configure Windows & Mac OS on the End user .
ā¢Managing Symantec Endpoint Protection .
ā¢Symantec Backup Exec .
ā¢Backup and Restore the data .
ā¢Responsible for the Printers issues and Solving IT .
ā¢Configuring Printers to Print Server .
ā¢Responsible for Outlook , Backup and Restore and configuring new users
ā¢Data Recovery for the Lost Data on the Computers .
ā¢We did moved the datacenter to another location .
ā¢Designing the DataCenter With Vision 2013 for the server room .
ā¢ DHCP , DNS , WDS , WSUS , File Server ,
ā¢ Created configuration guides for deploying new desktops, laptops and mobile devices.
Syracuse, NY, 12/2015 - 04/2016
-Provide Technical assistance and support for incoming queries and issues related to computer systems ,software ,and hardware .
-Install And Configuring Windows Server 2003 , 2008 . 2012 .
- File Server , Print Server , DHCP , DNS , WSUS , WDS , Active Directory , Group Policy ,
- CCTV .
- Finger Print Management System .
- Printers Solution .
- Respond to queries either in person or over the phone.
- Install,modify ,and repair computer hardware and software .
- Resolve Technical problems with LAN , WAN and other systems
- Windows backup and Restore & Symantec Backup Exec
City, STATE, 01/2015 - 11/2015
-Provide Technical assistance and support for incoming queries and issues related to computer systems ,software ,and hardware .
- Respond to queries either in person or over the phone.
- Install,modify , and repair computer hardware and software .
- Run Diagnostic programs to resolve problems .
- Resolve Technical problems with LAN , WAN and other systems
- Run Reports to determine malfunctions that continue to occur .
- Windows Backup and Restore
- Print Server.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
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Resume Overview
School Attended
- 100 Montgomery St. 10th Floor High Institutes
Job Titles Held:
- Nvidia Enterprise Solution Specialist
- System Administrator
- System Administrator
- System Administrator
- Technical Support Engineer
- Technical Support Engineer
Degrees
- BSc. Management Information Systems
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