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nuclear government contract specialist resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and experienced Inside Sales and Contract Specialist bringing over 36 years of first-class customer satisfaction. Successful in building strong and trusting relationships with customers. Motivated and committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Communicate and work well with others.
  • Supportive of a team environment.
  • Very well organized and can multi-task.
  • Microsoft Word, Excel, Power Point, Oracle.
  • On-site negotiations with million dollar blanket contracts.
  • Increased nuclear sales by 30%
  • Led Customer Service Training Team to provide an efficient training process.
  • Coach and trained Customer Service team on nuclear and government processes.
  • Led and managed large nuclear and government projects that resulted in orders over $700K.
  • Provided work instructions and procedures to enhance or simplify the current processes.
  • Worked with the Marketing team to promote our product offerings and capabilities with a Nuclear Sales Brochure.
  • Converted price book from pounds to piece price that reduced errors in billing which provided consistency and pricing accuracy.
Work History
Nuclear/Government Contract Specialist, 07/2019 - 05/2022
Garlock Sealing Technologies City, STATE,
  • Assist distributors, nuclear facilities, and outside sales with pricing, technical support, expedites, quotes, special pricing agreements.
  • Work with various departments on customer specifications, product selections, drawings, applications, expedites and deliveries.
  • Provided exceptional customer service to diverse clientele even in high-stress environments.
  • Reviewed contract plans and project specifics for thorough understanding.
  • Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.
  • Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
  • Assisted in expansion efforts by positioning contracts and executing paperwork as quickly as possible.
  • Tracked resolution status on critical contracts and issues for program management staff.
  • Review contracts and worked with various departments to insure conformity to manufacturing limitations, product selections, drawings, customer specifications with technical requirements, and industry standards.
  • Maintain and renew or negotiate yearly blanket contracts.
  • Prepare and conduct training sessions for field service, inside sales, distributors on nuclear and government requirements.
  • Primary contact for NUPIC, ISO Audits, and customer audits. Work closely with Quality to ensure compliance.
  • Provide product recommendations and technical support.
  • Review and determine pricing based on cost and current market conditions.
  • Maintain nuclear sales logs, run sales reports compare year over year sales growth as well as profit margins.
Inside Selling Sales / Nuclear & OEM Specialist , 07/2016 - 07/2019
Garlock Sealing Technologies City, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Effective liaison between customers and internal departments.
  • Sought ways to improve processes and services provided.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Implemented and developed customer service training processes.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Set weekly call plans to end users based on sales goals
  • Track progress with targeted customers through SalesForce.
  • Cold call prospects and identify decision makers with the lead to begin the sales process.
  • Build rapport and trust with customers with the ability to analyze, identify, and evaluate the urgency of the customers needs, resolving customer issues, complaints, and errors.
  • Perform contract review on incoming orders, methods to insure accurate information is entered and products shipped per customer's order.
  • Assist distributors, nuclear facilities, and outside sales with pricing, technical support, expedites, quotes, special pricing agreements
  • Work with various departments on customer specifications, product selections, drawings, applications, expedites and deliveries.
  • Prepare and conduct training sessions for field service and inside sales on nuclear requirements.
  • Maintain nuclear sales logs, run sales reports, keep outside sales advised of regional sales levels as well as distributor commissions.
  • Primary contact for NUPIC, ISO and customer audits. Work closely with Quality to ensure compliance.
  • Provide product recommendations and technical support as needed.
  • Review and determine pricing based on cost and current market conditions.


Nuclear/Government Contract Specialist , 06/2010 - 07/2016
Garlock Sealing Technologies City, STATE,
  • Assist distributors, nuclear facilities, and outside sales with pricing, technical support, expedites, quotes, special pricing agreements.
  • Work with various departments on customer specifications, product selections, drawings, applications, expedites and deliveries.
  • Participate in TCV events with reduction in production processes by 35%.
  • Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
  • Assisted in expansion efforts by positioning contracts and executing paperwork as quickly as possible.
  • Tracked resolution status on critical contracts and issues for program management staff.
  • Review contracts and worked with various departments to insure conformity to manufacturing limitations, product selections, drawings, customer specifications with technical requirements, and industry standards.
  • Maintain and renew or negotiate yearly blanket contracts.
  • Prepare and conduct training sessions for field service, inside sales, distributors on nuclear and government requirements.
  • Primary contact for NUPIC, ISO Audits, and customer audits. Work closely with Quality to ensure compliance.
  • Provide product recommendations and technical support.
  • Review and determine pricing based on cost and current market conditions.
  • Maintain nuclear sales logs, run sales reports compare year over year sales growth as well as profit margins.
  • Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.
  • Provided exceptional customer service to diverse clientele even in high-stress environments.
  • Reviewed contract plans and project specifics for thorough understanding.
Education
Certificate Degree in Administrative Assistant: , Expected in 1984
-
Rochester Business Institute - Rochester, NY
GPA:
Status -
Affiliations
A friendly detail oriented customer service specialist with over 23 years experience. Have strong organizational abilities and good verbal and written communication skills. Has shown repeated success resolving customer service issues and meeting customer demands. An enthusiastic team player with a genuine commitment to high quality service and customer commitments.
Additional Information
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Resume Overview

School Attended

  • Rochester Business Institute

Job Titles Held:

  • Nuclear/Government Contract Specialist
  • Inside Selling Sales / Nuclear & OEM Specialist
  • Nuclear/Government Contract Specialist

Degrees

  • Certificate Degree in Administrative Assistant

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