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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Versatile Coordinator, Manager, IT Specialist, and Notary Signing Agent known for successfully executing diverse project tasks to accomplish pending deadlines. Enthusiastic problem solver and talented performer with superior communication, planning, maintaining compliance, increasing efficiency, streamlining operations, and decision-making skills. Strong interpersonal and analytical abilities and a disciplined approach to handling all types of requests. Pursuing a new professional opportunity with a growing team.

Skills
  • Insurance practices
  • Healthcare operations
  • Administrative supervision
  • Quality assurance
  • Medical terminology
  • Scheduling
  • Hardware and software installation
  • Employee onboarding and orientation
  • System Administration
  • Technical Support
  • Patient care services coordination
Work History
10/2020 to Current Notary Signing Agent Hallbrook Country Club | Leawood, KS,
  • Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
  • Administered oath to document signers to obtain affirmation of truth.
  • Updated journal with names and dates for permanent record.
  • Checked documents and identifying credentials for all parties.
  • Looked for signs of fraud or coercion and refused notarization.
  • Managed digital databases and physical file systems.
  • Supported timely and accurate administrative task completion.
07/2019 to 10/2020 Patient Care Coordinator Assistant Manager Autodesk Inc. | Plano, TX,
  • Contact all new patients and introduce services and products.
  • Determine patient supply needs and review medication inventory.
  • Collect any clinical information such as lab values, diagnosis codes, etc.
  • Maintain statements and informs patients of co-pays and past due amounts.
  • Maintain patient records and contact patients to ensure proper medication is ordered.
  • Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals.
  • Identify and coordinate patient resources as it pertains to reimbursement, such as copay cards, third party assistance programs, and manufacturer assistance programs.
  • Connected patients with available community and charitable resources.
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Handled 32 calls per hour to fulfill customer orders and address customer inquiries and concerns.
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
05/2018 to 11/2019 IT Specialist Abacus Group Llc | New York, NY,
  • Experience in coaching/mentoring.
  • Excellent time management and organizational skills.
  • Ordering hardware and software through 3rd party vendors.
  • Write structured communications surrounding live system releases.
  • Applying diagnostic, corrective, and recovery techniques to information systems.
  • Experience with major ticketing system such as Service Now & Remedy.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software to set up work stations for employees.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
03/2016 to 05/2018 IT Project Manager Consolidated Supply Co. | Sandpoint, ID,
  • Developed and initiated projects, including managing costs, schedule, and performance.
  • Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
  • Identified, reviewed, and applied policies and procedures by exercising informed judgment to achieve optimal performance.
  • Increased savings by initiating and fostering relationships with vendors to communicate on problem areas and work closely to resolve them.
  • Reviewed deficiencies based on internal audits and suggested ways to remedy findings.
  • Created storage allocation for new build and existing Windows servers and clusters.
  • Oversaw a large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
  • Maintained licensing contracts with vendors.
  • Led and managed staff of 10 team members engaged in administering complex IT infrastructure
06/2014 to 03/2016 Hiring Manager Victoria’s Secret, University Blvd | City, STATE,
  • Making work schedules for all employees except management.
  • Identify staff vacancies and recruit interview and select applicants.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes, and establishing position-related requirements.
  • Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales, and value-added presentations.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Managed 15 employees to reduce workflow stoppage and achieve on-time project completion
06/2012 to 08/2013 Legal Assistant / Student Intern Spectra Energy Natural Gas Company | City, STATE,
  • First co-op student to participate in the2013 Global Energy Conference.
  • Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members.
  • Helped with administrative support, including managing incoming calls, coordinating files, and sorting mail.
  • Planned, prepared, and participated in weekly meetings and events.
  • Researched state statutes, decisions, legal articles, codes, and documents.
  • Coordinated trial exhibits by organizing materials, writing documentation, and preparing digital materials and displays.
  • Adhered to privacy laws to avert possible information breaches and protect client data.
  • Produced legal documents, including contracts and real estate closing statements.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
Education
Expected in 05/2023 No Degree | Biology Prairie View A & M University, Prairie View, TX GPA:

GPA: 3.35

  • Continuing education in Biology.
Expected in 06/2013 High School Diploma | James Madison High School, Houston, TX, GPA:

GPA: 3.2

Certifications
  • CompTIA Security+
  • CompTIA A+ Technician
  • CNP - Certified Notary Public
  • Certified Mortgage Field Service Inspector

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Resume Overview

School Attended

  • Prairie View A & M University
  • James Madison High School

Job Titles Held:

  • Notary Signing Agent
  • Patient Care Coordinator Assistant Manager
  • IT Specialist
  • IT Project Manager
  • Hiring Manager
  • Legal Assistant / Student Intern

Degrees

  • No Degree
  • High School Diploma

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