LiveCareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Notary Signing Agent with over 7 years of successful experience in Customer Service. Recognized consistently for performance excellence and contributions to success in the retail industry. Carries $5,000 Notary Bond, $30,000 Errors & Omissions Insurance, Commissioned for notarial duties in the State of Arizona serving Maricopa County through February 2024.

Skills
  • Leadership communications
  • Collaborative Leadership
  • Educational leadership
  • Converting leads
  • Spreadsheet management
  • Appointment setting
  • Bookkeeping
  • 100+ WPM typing speed
  • MS Office
  • Time management
  • Customer Service
  • Cash Management
  • Customer retention
Work History
02/2020 to Current Notary Signing Agent Hallbrook Country Club | Leawood, KS,
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
04/2018 to Current Lessons Lead Music And Arts | Park Forest, IL,
  • Performed administrative duties, including managing the student schedule and student accounts.
  • Handled 200 calls per week to address customer inquiries and concerns.
  • Supported the needs of Lessons Instructors with skill and efficiency.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Followed all policies, regulations, dress codes and schedules.
  • Participated in meetings to discuss new instructional opportunities.
  • Worked with Guitar Center's customers to understand needs and provide exceptional customer service.
03/2014 to 04/2018 Operations Associate Medmen | West Palm Beach, FL,
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Packaged up damaged goods and shipped these items back to correct supplier.
  • Operated pallet jack to move unloaded goods to correct locations in warehouse.
  • Followed all shipping and receiving procedures for goods and materials as directed by the Operations Manager.
  • Increased customer satisfaction by resolving shipping and fulillment issues.
  • Followed all policies, regulations, dress codes and schedules.
  • Performed administrative duties, including cash handling and price integrity monitoring.
  • Supported needs of Sales Associates with skill and efficiency.
  • Handled 100 calls per week to address customer inquiries and concerns.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Learned how to complete Safety and Security Walks and Plan-o-Gram Updates with minimal supervision, contributing to successful store operations.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with Guitar Center's customers to understand needs and provide exceptional customer service.
  • Loaded, unloaded and moved material to and from storage and production areas.
12/2012 to 09/2015 Delivery Driver Panera Bread Co | Big Rapids, MI,
  • Recorded each delivery using proper paperwork before leaving warehouse.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Followed all company policies and procedures during shift.
  • Interpreted maps and followed written and verbal directions.
  • Informed customers of discounts, special offers and programs to enhance customer experience.
  • Maintained clean and orderly appearance while on shift.
  • Processed payments by cash and credit card, made change and provided receipts.
  • Handled customer concerns and issues effectively by using the BLAST (Believe, Listen, Acknowledge, Satisfy, Thank) system.
Education
Expected in | Audio Production Technology Maricopa Community Colleges - Glendale Community College, Glendale, AZ GPA:
Expected in High School Diploma | Westview High School, Avondale, AZ, GPA:
Accomplishments
  • Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive shopping experience for all customers. Rated 95.6% Customer Friendly over 24 satisfaction surveys by Guitar Center Shoppers during Q4 of 2019.
Certifications
  • National Notary Association (NNA) certified thru 03/2021

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Resume Overview

School Attended

  • Maricopa Community Colleges - Glendale Community College
  • Westview High School

Job Titles Held:

  • Notary Signing Agent
  • Lessons Lead
  • Operations Associate
  • Delivery Driver

Degrees

  • Some College (No Degree)
  • High School Diploma

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