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Non-Clinical Support Associate Resume Example

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NON-CLINICAL SUPPORT ASSOCIATE
Professional Summary

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Core Qualifications

MS Office Suite (Word, Excel, PowerPoint, Outlook, Explorer, Access, Electronic Health Records.Client-focused


Experience
Company NameCity, StateNon-Clinical Support Associate12/2014 to 02/2015
  • Effectively prepares Prior Authorization request for review by department clinicians while meeting established goals and ensuring compliance of regulatory and corporate compliance and processes.
  • Prepares service requests according to established guidelines to ensure compliance with applicable criteria, member eligibility, benefits, and contracts.
  • Service requests may be from electronic transmission, inbound calls and facsimile.
  • Outbound calls to provider may be required to gather additional information that may be needed.
  • Conduct eligibility, benefit, contract, and provider verifications based on published guidelines Ensures accurate completion of all verification.
  • Prepares incoming cases for Nurse Review, assisting in the preparation and sending of letters, managing the employee's assigned work queue, conducting provider outreach and making outbound provider calls as necessary.
Company NameCity, StateTeacher of Safety Protocol01/2014 to 11/2014
  • Managed and led training for 15 skilled professionals covering healthcare safety protocols which improved patient safety and quality of care.
  • Ensured correct documentation was provided to over 75 patients as part of an exceptional care experience.
Company NameCity, StateSupport Specialist10/2013 to 01/2014
  • Accounted for over 1500 accurate data entries within established time frames that dependably met or exceeded performance levels.
  • Reviewed information for completeness and accuracy that consistently met or exceeded performance levels.
  • Managed administrative log of daily productivity.
Company NameCity, StateCEO/Holistic Health Coach04/2010 to 08/2013
  • Managed 11 clients in finding new ways to inspire healthier habits.
  • Collaboratively worked with clients to achieve their personal goals, including: optimal weight, diet control, elimination of sleep disorders and increased energy levels, utilizing a bio-individuality methodology and personalized holistic approach based on their needs.
  • Managed, developed and led teaching of others on how best to incorporate healthier food and lifestyle choices while educating clients on how all parts of their life affect their health as a whole.
Company NameCity, StateCertified Medical Assistant08/2010 to 02/2012
  • Served as a key member of interdisciplinary healthcare team for a busy family medical practice.
  • Provided managerial assistance to three Medical Doctors, as well as a Physician Assistant and Registered Nurse team in ensuring optimal patient care and smooth daily functioning of office.
  • Key results: Consistently praised for efficient handling of financial and administrative duties that allowed doctors and nursing staff to focus on the health concerns of patients.
  • Demonstrated proficiency in taking patient medical histories and vital signs, as well as performing various diagnostic procedures and ancillary tests.
  • Helped implement practice's quality assurance control program.
  • Efforts ensured compliance with national health and safety regulations; improved patient care/satisfaction; and lowered monthly overhead with management of part-time work force.
  • Reacted calmly and effectively in emergency situations.
Company NameCity, StateCertified Medical Assistant06/2010 to 11/2011
  • Responsible for enhancing the overall efficiency of the outpatient practice(s) in an acute care setting by assisting the physicians with appointments and clinical procedures.* Responsible for administrative duties such as appointment scheduling; scheduling and pre-certification of inpatient/*outpatient admissions and procedures; and filing received correspondence, labs and test results.
Company NameCity, StateClinical Research Associate, Intern08/2008 to 12/2008
  • Administered and monitored the progress of a $175,000 clinical trial.
  • Managed the budget and medication inventory for usage in accordance with the clinical trial protocols.
  • Collected and validated data to be forwarded to statistician in completion of the technical report.
Company NameCity, StatePatient Care Technician/Administrative Medical Assistant06/1998 to 01/2001
  • Provided direct, quality patient care in activities of daily living under the supervision of a licensed health care professional.
  • Managed and scheduled appointments for 5 Physical Therapists and Athletic Trainers.
  • Maintained and documented patient information pertaining to ongoing treatment.
  • Performed financial management actions associated with provided healthcare.
Education
MBA:Health Care AdministrationOctober 2015KEISER UNIVERSITY, City, StateHealth Care Administration
Professional Affiliations

Lean Six Sigma

Accomplishments
  • October 2015 Grad of MBA program specializing in Health Care Management.
  • Published Author in International Biopharmaceutical Association.
  • Some positives about me; I have 20yrs in Health Care within various areas, I am able to be placed within any department and excel.
  • My management and operational skills are recognized as organized and achievement driven, constantly striving to improve standards of excellence.
  • A trusted manager, consultant and liaison.
  • Core expertise includes Board Certified Health Coach Certification LSS Yellow Belt Scrum Master Training Project Management Healthcare Management Law/Ethics Management Information Systems Budget/Financial Management Data Entry Clinical Research Administrator and Process Manager Quality Management in Health Care Marketing Proficient in MS Office Suite Corporate Compliance in Health Care International Business Accomplishments: Published author in the International Biopharmaceutical Association, The Good, Bad and Ugly of Health Care.
  • Bryon continues to be a vital member of our healthcare team.possesses exceptional patient-care skills.strong command of basic medical procedures and terminology.well-organized and efficient.one of the finest medical assistants I have worked with throughout my career as a physician." - Dr.
  • Stavinoh, MD Family Practice Managed and provided direct supervision for 22 personnel (16 massage therapist and 6 retail).
Skills

administrative, approach, benefits, budget, contracts, clients, documentation, facsimile, filing, financial, financial management, focus, Explorer, inventory, letters, managerial, managing, Access, Excel, MS Office Suite, office, Outlook, PowerPoint, Word, nursing, processes, progress, protocols, quality, quality assurance, safety, scheduling, supervision, teaching, transmission, Project Management

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Resume Overview

School Attended

  • KEISER UNIVERSITY

Job Titles Held:

  • Non-Clinical Support Associate
  • Teacher of Safety Protocol
  • Support Specialist
  • CEO/Holistic Health Coach
  • Certified Medical Assistant
  • Clinical Research Associate, Intern
  • Patient Care Technician/Administrative Medical Assistant

Degrees

  • MBA : Health Care Administration October 2015

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