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noc engineer resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

• Enthusiastic and team-oriented with experience working with multiple departments to accomplish a common goal with deadlines.

• 6 years of hands-on experience performing client consults on hardware/software installation and troubleshooting for executive level business units.

• Selected to serve as project lead for Windows 10 migration and Office 365 rollout/support.

• Hands-on experience with using ticketing systems to manage all IT requests and incidents and coordinating solutions.

  • Flexible hard worker ready to learn and contribute to team success.
  • Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
  • Cybersecurity frameworks
  • Vendor/partner relationships
  • VMware
  • Windows Server
  • Product development and improvement
  • Server/network configuration
  • Active listening
  • Multitasking
  • Training & Development
  • Problem resolution

Proficiency in:

­Windows Server 2012R2, Windows Server 2008R2, Windows Server 2003, Windows 2000 Server, Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, Windows 98, MS-DOS, Linux, Microsoft Exchange, Backup Exec 12, Microsoft IIS, Microsoft SQL, Microsoft Office Suite/365, DHCP, DNS, Active Directory, SharePoint, WinPE, IBM BigFix, IBM Personal Communications, Terminal Services, VMware, routing and switching (Cisco), Meraki, Palo Alto, Linux, vSphere, Hyper-V (Virtualization), SolarWinds N-Able, AlienVault USM, Perch, Huntress, Logic Monitor, JIRA, ConnectWise, ITGLUE.

Experience
Service Desk Technician, 03/2022 to Current
Shutterfly, Inc.Glassboro, NJ,
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Devised incisive workarounds and resolutions for IT-related problems.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
NOC Engineer, 08/2019 to 02/2022
Sentinel Technologies IncWauwautosa, WI,
  • Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of any malfunctions or incidents.
  • Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
  • Maintained up-to-date asset management records, recording new procurements, hardware assignments and asset recoveries.
  • Trained and educated end-users on new systems/software and introduced self-help IT resources.
  • Provisioned new IT assets such as Windows 10 and Office365 and confirmed new installations met established IT standards.
  • Provided status updates to keep upper management informed and to reach goals.
  • Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Reviewed security audits to bring awareness to security problems and issues.
  • Conducted penetration tests to uncover security system weaknesses.
  • Investigated information security breaches to identify vulnerabilities and evaluate damage.
  • Maintained documentation of security and disaster recovery policies and procedures.
  • Directed vulnerability assessments or analysis of information security systems.
  • Monitored systems for indications of threats, security breaches or intrusions.
Desktop Support Engineer, 07/2017 to 08/2019
Dave & Buster's, Inc.Springfield, VA,
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Provided senior technical support to both in-house staff and user departments for network applications.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.
Bartender, 06/2017 to 10/2017
Angelia's PizzaCity, STATE,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ordered inventory to meet expected demand with adequate stock.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Cook/Manager, 08/2007 to 06/2016
Company NameCity, State,
  • Educated culinary staff on all current safety and food regulations to keep kitchen compliant.
  • Helped out in various capacities on line when restaurant was extremely busy or when employees were absent.
  • Kept atmosphere constructive for employees by promoting effective listening skills, regular training and customer satisfaction
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
Education and Training
Associate in Science Degree: Information Technology, Network Administration, Expected in 10/2017 to Pittsburgh Technical College - Oakdale, PA,
GPA:

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Resume Overview

School Attended

  • Pittsburgh Technical College

Job Titles Held:

  • Service Desk Technician
  • NOC Engineer
  • Desktop Support Engineer
  • Bartender
  • Cook/Manager

Degrees

  • Associate in Science Degree

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