night manager porter front desk receptionist resume example with 4+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Dependable and courteous Night Manager with only 1 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. Polite and accommodating receptionist bringing 2 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Reliable Front Desk/receptionist with 2 years of experience in guest reception and customer service. Delivered prompt and effective response to guest inquiries and complaints to drive satisfaction and repeat clientele. Motivated with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Service-oriented Front Desk Agent with 2 years of experience providing unparalleled service to guests of upscale hotels. Dedicated team professional adept at ensuring pleasant and comfortable guest experiences. Well-versed in managing reservations and group events.
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Sunset Grown – Brush, CO,
- Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
- Facilitated front desk operations for busy high-volume residents
- Explained and pointed out property details to patrons, including laundry room, pool area front & back apartments
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Monitored reservations to track new incoming residents
- Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
- Input customer data using [Type] software and made immediate updates to reflect room changes.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Completed basic maintenance and repair on office and facility equipment and escalated major issues to [Job title] for timely resolution.
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Solved minor customer issues and escalated major problems immediately to [Job Title].
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Amrock – Detroit, MI,
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Parker – City, STATE,
- Marked and labeled containers with accurate shipping information to prevent delays.
- Packed merchandise into boxes and containers to ensure safe shipment.
- Assembled cartons, crates and containers.
Wellingthon – City, STATE,
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
- Helped reduce overall waste by effectively archiving critical data, which effectively saved $[Amount] annually.
- Volunteered to work on special projects and took on additional tasks to assist [Type] department.
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Resume Overview
School Attended
- Ocean View High School
Job Titles Held:
- Night Manager/Porter/Front Desk Receptionist
- Online Seller/Cashier's Assistant
- Packer
- Document Processor
Degrees
- GED
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