New Products Deployment Consultant (Contractor at Comcast Headquarters) Resume Example
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NEW PRODUCTS DEPLOYMENT CONSULTANT (CONTRACTOR AT COMCAST HEADQUARTERS)
Summary
Versatile and analytical professional with over 10 years of experience in Supply Chain, focused in the areas of Inventory Management, Production Scheduling, Marketing and Customer Service. Knowledgeable in scenario planning, data analysis, order fulfillment and driving cost savings of obsolescence through establishment of mitigation processes.
Highlights
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Experience
New Products Deployment Consultant (Contractor at Comcast Headquarters)
September 2014 to May 2015Ceridian Corporation － Saint Louis , MO
September 2014 to May 2015Ceridian Corporation － Saint Louis , MO
- Provided subject matter expertise and guidance for the BU with a focus on XH Billing and Directory Listings for billing system changeover; interfaced with Senior Management to set BU expectation for billing system conversion and tracked progress against milestones; kept BU apprised of potential issues and delays; uncovered fallout issues and pushed for and obtained resolution and implementation prior to 2nd phase of billing system update.
- Analyzed and recapped data for the BU surrounding truck roll escalations on a weekly basis, which led to the BU reviewing and updating the troubleshooting guides employed by the vendors; constructed a Vendor Scorecard template and oversaw weekly vendor reporting to confirm adherence to standard BU procedures and SLA, causing a 67% decrease in escalations over a 4 month period; made recommendations and submitted KPIs for Directory Listing Escalation reporting to ensure alignment with management's goals.
- Acquired a detailed understanding of the billing systems and conducted testing of rate codes ad hoc to affirm thoroughness and created job aids to support order entry process; developed a checklist, which was utilized for migration audit during the 2nd phase of billing system conversion.
Product Life Cycle Planner
March 2013 to August 2014Concentrix － Jacksonville , FL
March 2013 to August 2014Concentrix － Jacksonville , FL
- Served as the key Supply Chain contact for the launch of 9 product families and for the phase out of 15 product families, attributing to 78% of product families launching as anticipated; collaborated with Marketing, Demand Planners, Deployment, Sales and Inventory Control teams to establish, document and implement processes surrounding product phase-in and phase-out performance and refine product launch and end of life activities to ensure continuous improvement surrounding product launch and phase out activities, giving way to "Lessons Learned" meetings and execution of a "Go/No Go" template.
- Drove analysis and scenario planning for transitioning SKUs, utilizing forecast and demand data; accumulated and reviewed production requirements in accordance with product launches and phase outs; reviewed production schedules and conferred with Planning teams to coordinate and expedite the flow of materials required to fulfill distribution requirements and customer orders; investigated material shortages and production delays.
- Classified SKUs based on status of product family life cycle to define and effectively control obsolete inventory; created, maintained and ensured consistent mitigation strategy for excess inventory, causing a 58% decrease in obsolescence over a 12 month period; contributed to the S&OP process by highlighting and driving discussions for end-of-life inventory to ensure that phased out products had visibility and to certify that all opportunities to deplete inventory were explored.
- Acted as process owner of Discontinue Database and constructed a workflow in an effort to regulate the database and certify that administrators adhered to the procedure and also guarantee that the SKUs added met approved criteria.
Associate Product Manager
July 2010 to March 2013First Quality Consumer Products (acquired Tyco Healthcare Retail Group) － City , STATE
July 2010 to March 2013First Quality Consumer Products (acquired Tyco Healthcare Retail Group) － City , STATE
- Rolled out 17 new products and 12 product upgrades for the Adult Incontinence category; facilitated weekly conference calls to review inventory health, scheduled product launches as well as product and packaging conversions; maintained master project list.
- Developed product assortment strategy for 12 month period for 28 accounts using category POS data and teamed up with Sales Ambassadors to foster promotional programs, contributing to a 4% growth in sales in the AI category; aligned account sales objectives with inventory position to determine and set launch and conversion timelines; audited Private Label and National Brand pricing to make sure that PL prices were competitive to further drive sales at accounts.
- Originated Material Review Board requests for raw material substitutions so that production lines experienced little to no down time as a result of sudden material changes; worked in tandem with QA team to ensure that action was taken for "out of spec" materials; exercised judgment for "flagged" customer product packaging to give final determination for use during production.
Production Planner/Buyer II
May 2006 to July 2010Tyco Healthcare Retail Group － City , STATE
May 2006 to July 2010Tyco Healthcare Retail Group － City , STATE
- Employed ERP (Oracle) planning tool to schedule production, uphold master production schedule and guarantee that production lines were scheduled within capacity constraints and substantiated schedule attainment; coordinated and expedited flow of finished goods and raw materials in accordance with production and shipping schedules; arranged transfer of raw material and finished goods between plants and warehouses; partnered with the Customer Service Representatives to support efforts to guarantee optimal fill rates for customers; served as Planning lead for machine conversions.
- Generated forecasts for raw materials for a rolling 12 month period as well as, ordered raw materials, expedited and de-expedited purchase orders; tracked open POs and investigated material shortages and supplier delivery problems; managed raw material stock levels and conversions to ensure established inventory targets were adhered to; performed updates of item master for raw materials and finished goods to authenticate product attributes, lot sizes and lead times; coordinated cycle counts and aided with inventory reconciliation on a monthly basis; highlighted significant problems of delayed deliveries and production issues and elevated issues to management along with status and resolution.
- Mastered ERP software and became Power User for Planning team; trained Planning team on ERP software and constructed a manual to further support associates; championed GMPs to reinforce safe work practices at manufacturing sites to minimize likelihood for injuries.
Continuous Replenishment Planning Advocate
June 2005 to May 2006Tyco Healthcare Retail Group － City , STATE
June 2005 to May 2006Tyco Healthcare Retail Group － City , STATE
- Kept an eye on finished good inventory levels for customers and worked with Planning team to restock SKUs.
- Partnered with Buyers to gather information regarding unforeseen orders and to understand purchasing patterns.
- Organized bi-weekly meetings to discuss account statuses with Demand Requirements Planners, Sales Account Managers and Marketing Product Managers; visited accounts as required.
Customer Service Representative
July 2004 to June 2005Tyco Healthcare Retail Group － City , STATE
July 2004 to June 2005Tyco Healthcare Retail Group － City , STATE
- Processed orders, tracked shipments and responded to customer inquiries.
- Arranged return of goods from customers and carriers; investigated charge backs, deductions and other claims from customers.
- Updated EDI with account profile data for accuracy and to minimize order processing errors.
Education
Master of Science : Organizational Development and Leadership, 2012Saint Joseph's University － City, State, United States
Organizational Development and Leadership
Bachelor of Science : Business Administration and English, 2003Albright College － City, State, United States
Business Administration and English
Affiliations
APICS member
Passed BSCM exam; currently studying for MPR exam.
Skills
Microsoft Excel, ERP (Oracle), Visio, PowerPoint, SharePoint, Word, Microsoft Outlook, Lotus Notes
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Resume Overview
School Attended
- Saint Joseph's University
- Albright College
Job Titles Held:
- New Products Deployment Consultant (Contractor at Comcast Headquarters)
- Product Life Cycle Planner
- Associate Product Manager
- Production Planner/Buyer II
- Continuous Replenishment Planning Advocate
- Customer Service Representative
Degrees
- Master of Science : Organizational Development and Leadership , 2012
Bachelor of Science : Business Administration and English , 2003
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