new hire trainer resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
On-the-Job Trainer with strong background teaching and coaching new employees. Talented team leader when demonstrating job tasks, observing trainees performing duties and providing constructive feedback to boost performance. Successful at incorporating proven training techniques and employing stellar people skills.
Skills
Team direction
Project Management
Course design
Human Resources
New employee training
Training methods
Team development strategies
Experience
01/2021 to CurrentNew Hire TrainerGiant Eagle | Blawnox, PA,
Led training sessions to teach new personnel key job responsibilities.
Presented step-by-step job task instructions clearly and offered opportunities to ask questions for clarification.
Offered clear and precise corrective feedback with direction for improvement and next steps.
Praised and encouraged employees by recognizing tasks completed correctly.
Demonstrated how to perform daily duties such as answering phones for numerous law firms and other businesses.
Monitored staff completing work activities to further explain instructions and correct performance issues.
Greeted trainees cheerfully and created upbeat atmosphere to increase comfort and advance learning.
Reviewed official training materials and memorized information to accurately train staff.
Mentored team members to succeed and advance within department and company.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Presented training information via role playing, simulations and team exercises.
Conducted evaluations of training courses to uncover areas in need of improvement.
Effectively trained instructors and supervisors on techniques for managing employees.
Oversaw training courses and promotional paths for professionals and leaders.
Led training classes and recorded instruction for later use.
Led trainings for up to 12 employees on weekly basis.
04/2017 to 11/2020Lead Member Service RepresentativeTrustone Financial | Saint Paul, MN,
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Helped members resolve account problems and navigate internal systems to handle routine needs.
Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
Offered exceptional customer service to differentiate and promote company brand.
Cross-trained in different internal databases and service positions to help team members meet coverage demands.
Reviewed customer account information to determine current issues and potential solutions.
Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
Consulted with customers regarding needs and addressed concerns.
Processed customer account changes with proprietary software.
Processed cash and check deposits every day.
Boosted revenue by listening to customer needs and proposing targeted options.
Provided friendly and knowledgeable service to resolve customer concerns and passenger disputes.
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