nevada department of transportation resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Military veteran knowledgeable in many fields, attentive to my surroundings, adaptable, organized, can be calm and empathetic in high stress situations and still be accurate and confident. Strong attention to detail, organized, great costumer service skills in office setting.
Skills
Emergency Response
Protecting People and Property
Time Management
Public Safety
Service Oriented
Verbal and Written Communication
Problem-Solving
Data Evaluation
Recordkeeping and Bookkeeping
Timeline Planning and Management
Document Retrieval
Sensitive Material Handling
Records Management Systems
Data Entry Documentation
Invoice Payment Authorization
Attention to Detail
Customer Service
Inventory Control
Critical Thinking
Keen Eye
Supply Chain Management
Experience
Nevada Department of Transportation, 10/2021 - Current The Hertz Corporation – Stone Mountain, GA,
Determined stock levels needed for non-recurring, specialized items based on usage, inventory and projected depletion.
Confirmed availability of recurring supply items managed and distributed through computerized inventory management system.
Monitored and replenished reagents and tools to ensure smooth workflow as well as eliminate delays.
Verified quality and integrity of sent and received items.
Documented and verified details of incoming and outgoing shipments and organized records and reports.
Loaded, unloaded and transported materials to designated locations.
Established and maintained records for both manual and automated maintenance management systems.
Conducted extensive searches for information pertaining to complex or unusual supply transactions and patterns.
Implemented communication channels with customers, clientele and key vendors, prioritizing opportunities and ensuring quick problem resolution.
Customer Service Representative, 04/2016 - 09/2021 Whole Foods – Massapequa Park, NY,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Upheld quality control policies and procedures to increase customer satisfaction.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Relayed customer feedback to cross-functional teams to improve products and services.
Mentored new employees on procedures and policies to maximize team performance.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Automated Logistical Specialist (92A), 04/2007 - 06/2015 Nevada Army National Guard - Clark County Armory – City, STATE,
Managed and provided assistance to soldiers in materials management, logistics and supply.
Checked incoming shipments to verify quantities against purchase orders.
Confirmed proper unloading of incoming supplies and equipment and placed in respective storage areas.
Established and oversaw stock lists, inventory records and supply records.
Created maintenance work orders and reported equipment readiness and availability. Coordinated and communicated equipment dispatch schedules to stakeholders and supervisors.
Requested and coordinated material distribution and transportation logistics per disposition instructions.
Generated reports on personnel and equipment availability, storage space, relocation of materials and warehouse denials.
Installed, configured and maintained mission-critical workstations and systems.
Promoted safe working conditions by monitoring safety procedures and equipment.
Checked material specifications against information contained in work orders.
Production Controller, 01/2013 - 12/2014 Department Of Defense – City, STATE,
Planned and monitored material movement in production cycles.
Monitored production flow and troubleshot issues.
Reviewed job orders and adjusted schedules and orders.
Developed inventory control techniques to reduce losses and maintain optimal levels.
Distributed work orders to departments.
Managed movement of materials and product through production.
Assisted fellow planning staff members with tasks to maintain proper workflows.
Completed frequent inspections to assess safety and operational status of each accountable tool, part or equipment.
Controlled tools inventory and ordered new supplies to meet expected demand, replacing broken or outdated tooling.
Kept hazardous materials properly stored and labeled.
Supported production line by signing out and servicing supplies and materials.
Received, stored and issued items such as dies, gauges and fixtures.
Monitored on-site supply inventory and reported potential shortages to reduce downtime.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
High School Diploma: , Expected in 06/2007 - Southeast Career Technical Academy - Las Vegas, NV GPA: Status -
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